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7.4.
Troubleshooting
Screen mirroring with my IMD Sync Android transmitter software doesn't work.
Please turn of your 4G before you start the screen sharing. This is a bug at Android and can't be fixed.
Troubles with the license of the IMD Sync Receiver?
What can you do:
•
Check if you're connected with the internet
•
Using the receiver for the first time? Please insert a LAN cable.
Isn't the problem solved? Please contact our service team.
Touchback issues
Please be aware that the touchback function only works when you are screen sharing with:
•
The IMD Sync HDMI Touch transmitter (hardware solution)
•
The IMD Sync windows transmitter (software application)
•
The IMD Sync macOS transmitter (software application
•
And NOT using an Android device (as transmitter)
Applications which do not support touchback:
•
The IMD Sync Android transmitter (software application)
•
Airplay for iOS and macOS
•
The IMD Sync HDMI Transmitter (hardware solution)
Enable the touchback on the receiver's side
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No sound
You are screen sharing but there is no sound on your touch display?
•
Are you using an Android device? Sorry, it's not possible with an Android device. Are you using a Windows or Mac than
please follow the steps below
•
Please check if the sound of your touch display is loud enough. Turn up the volume of the touch display
•
Using the IMD Sync software transmitter? Please check if the volume of your application is open.
Is the problem is not solved by checking these issues? Please contact our service team.
Mac permission settings
Above macOS 10.13, it will require permission to execute software on Mac. If the permission is not open, it will cause the
projection without sound of IMD Sync. When you installed the IMD Sync app on your mac for the first time, Mac will ask
permission as below. Choose Open Security Preferences.
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