Table of Contents
Advertisement
Support and legal
Support for your device
Use the Support application in your device to search a User guide, read
troubleshooting guides, and find information about software updates and other
product-related information.
To access the Support application
1
From your Home screen, tap
2
Find and tap
, then select the required support item.
Connect to the internet when using the Support application for the best available support.
Help in menus and applications
Some applications and settings have help available in the options menu, which is
normally indicated by in the specific applications.
Running diagnostic tests on your device
The Xperia™ Diagnostics application can test a specific function or run a full
diagnostic test to check if your Xperia™ device is working properly.
Xperia™ Diagnostics can:
•
Assess potential hardware or software issues on your Xperia™ device.
•
Analyse how well applications perform on your device.
•
Log the number of dropped calls during the previous 10 days.
•
Identify installed software and provide useful details about your device.
The Xperia™ Diagnostics application is pre-installed on most Android™ devices from Sony. If
the Diagnostics option is not available under Settings > About tablet, you can download a light
version from Google Play™.
To run a specific diagnostic test
1
From your Home screen , tap
2
Find and tap Settings > About tablet > Diagnostics > Test .
3
Select a test from the list.
4
Follow the instructions and tap Yes or No to confirm if a feature works.
To run all diagnostic tests
1
From your Home screen , tap
2
Find and tap Settings > About tablet > Diagnostics > Test > Run all.
3
Follow the instructions and tap Yes or No to confirm if a feature works.
To view details about your device
1
From your Home screen , tap
2
Find and tap Settings > About tablet > Diagnostics > Facts.
Restarting, resetting and repairing
You can force your device to restart or shut down if it stops responding or won't
restart normally. No settings or personal data get deleted.
You can also reset your device to its original factory settings. This action is
sometimes necessary if your device stops functioning properly, but note that if you
want to keep any important data, you should first back up this data to a memory card
or other non-internal memory. For more information, see
content on page 39.
This is an internet version of this publication. © Print only for private use.
.
.
.
.
140
Backing up and restoring
Advertisement
Table of Contents
