Sony Xperia Z3 Compact Troubleshooting Manual
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Sony Xperia Z3 Compact Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
Z3 Compact
D5803, D5833
1291-4299 Rev 1
”
Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia Z3 Compact D5803, D5833 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.16.1 Accelerometer test fails ................29 1.17 Gyroscope ..................30 1.17.1 Gyroscope test fails .................. 30 1.18 Ambient Light Sensor ................ 31 1.18.1 Light Sensor malfunctions ............... 31 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 2(59)
  • Page 3 1.35 Audio Jack test................... 57 1.35.1 Connection to headset fails..............57 1.36 Data Communication ................. 58 1.36.1 Data transfer via System Connector fails..........58 Revision History ................59 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 3(59)
  • Page 4 Always firstly disconnect the Battery BtB connector to cut off power supply when the Cover Rear is disassembled. Always finally connect the Battery BtB connector before the Cover Rear is reassembled. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 4(59)

  • Page 5: Problem Areas

    Inspect the BtB connector of the Battery to Main PBA. Action: 1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean the both sides of the BtB connector. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 5(59)
  • Page 6 Troubleshooting Guide (mech) Problem Areas: Power 3. If the BtB connector, the FPC or the Battery is damaged – replace the Battery. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 6(59)

  • Page 7: Keys

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Side Key FPC is damaged – replace it. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 7(59)

  • Page 8: On/Off Key

    3. If the volume key switch is damaged – replace the Side Key FPC. 1.2.3 On/Off Key Check: Inspect the external area of the On/Off Key. Action: If dirty – clean it. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 8(59)
  • Page 9 Inspect the rubber of the On/Off Key (a) and On/Off Key switch (b). Action: 1. If dirty – clean them. 2. If the rubber of the On/Off Key is damaged – replace the Front Cover. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 9(59)

  • Page 10: Camera Key

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the Side Key FPC is damaged – replace it. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 10(59)
  • Page 11 2. If the rubber of the Camera Key is damaged – replace the Front Cover. 3. If the Camera key switch is damaged – replace the Side Key FPC. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 11(59)

  • Page 12: Touch Screen

    2. If dirty or oxidized – clean it. 3. If the BtB connector of LCD FPC or LCD FPC is damaged – replace the Front Cover. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 12(59)

  • Page 13: Display

    2. If dirty or oxidized – clean it. 3. If the BtB connector of LCD FPC or LCD FPC is damaged – replace the Front Cover. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 13(59)

  • Page 14: Led/Illumination

    Inspect internal port of LED light guide on the Front Cover. Action: 1. If dirty – clean it. Check: Inspect the LED on the Main PBA. Action: 1. If dirty – clean it. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 14(59)

  • Page 15: Speaker

    2. If damaged – replace Cover Rear. Check: Inspect the contact pins on the Main PBA. Action: 1. If dirty – clean them. 2. If damaged – replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 15(59)
  • Page 16 2. If damaged – replace the Loudspeaker. Check: Inspect the connection of Cover Rear and Loud Speaker. Action: 1. If not properly connected – disassemble and reassemble Cover Rear. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 16(59)

  • Page 17: Ear Speaker

    2. If damaged – replace the Ear Speaker. Check: Inspect the connection of Main PBA and Ear Speaker. Action: 1. If not properly connected – disassemble and reassemble Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 17(59)

  • Page 18: Microphone

    Action: 1. If dirty – clean it. 2. Replace the Main PBA. Check: Inspect the Cushion Holder 1st MIC Duct on the Front Cover. Action: 1. Replace it. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 18(59)

  • Page 19: Secondary Microphone

    1. If damaged or not properly connected – replace it. Check: Inspect the secondary microphone on the Main PBA. Action: 1. If dirty – clean it. 2. Replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 19(59)

  • Page 20: Vibrator

    2. If dirty or oxidized – clean it. 3. If the connector or FPC of Side Key FPC or vibrator is damaged – replace the Side Key FPC. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 20(59)

  • Page 21: Camera

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or the Main Camera is damaged – replace the Camera. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 21(59)
  • Page 22 Troubleshooting Guide (mech) Problem Areas: Camera 4. Replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 22(59)

  • Page 23: Chat Camera Defects

    2. If dirty or oxidized – clean it. 3. If the Zif connector or the Chat Camera is damaged – replace the Camera. 4. Replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 23(59)

  • Page 24: Flash Led

    2. If damaged – replace the Cover Rear. Check: Inspect the flash LED on the Main PBA. Action: 1. If dirty – clean it. 2. If damaged – replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 24(59)

  • Page 25: Bluetooth And Wlan

    2. If the contact pad on the Cover Rear is damaged – replace the Cover Rear. 3. If the contact pin on the Main PBA is damaged – replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 25(59)

  • Page 26: Nfc

    2. If the NFC antenna contact pad is damaged – replace the NFC antenna. 3. If the contact pins on the Main PBA is damaged – replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 26(59)

  • Page 27: Gps

    2. If the contact pad on the Cover Rear is damaged – replace the Cover Rear. 3. If the contact pins on the Main PBA are damaged – replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 27(59)

  • Page 28: Compass

    Troubleshooting Guide (mech) Problem Areas 1.15 Compass 1.15.1 Compass fails Replace the Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 28(59)

  • Page 29: Accelerometer

    Troubleshooting Guide (mech) Problem Areas 1.16 Accelerometer 1.16.1 Accelerometer test fails Action: 1. Follow the 1289-2983 Sony Mobile Repair Application – mechanical to run the Accelerometer Calibration. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal...

  • Page 30: Gyroscope

    Troubleshooting Guide (mech) Problem Areas 1.17 Gyroscope 1.17.1 Gyroscope test fails Action: 1. Follow the 1289-2983 Sony Mobile Repair Application – mechanical to run the Gyroscope Calibration. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal...

  • Page 31: Ambient Light Sensor

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector of Jack FPC or FPC is damaged – replace the Jack FPC. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 31(59)
  • Page 32 Troubleshooting Guide (mech) Problem Areas: Ambient Light Sensor 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 32(59)

  • Page 33: Proximity Switch

    Troubleshooting Guide (mech) Problem Areas 1.19 Proximity Switch 1.19.1 Proximity switch malfunctions Action: 1. Follow the 1289-2983 Sony Mobile Repair Application – mechanical to run the Gyroscope Calibration. 2. Replace Main PBA. Check: Inspect the external window area of proximity switch.
  • Page 34 Troubleshooting Guide (mech) Problem Areas: Proximity Switch 3. If the BtB connector of Jack FPC or FPC is damaged – replace the Jack FPC. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 34(59)

  • Page 35: Pressure Sensor

    Troubleshooting Guide (mech) Problem Areas 1.20 Pressure Sensor 1.20.1 Pressure Sensor test fails Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 35(59)

  • Page 36: Water Resistance

    1. If dirty – clean it. 2. If not properly assembled – disassemble and reassemble. 3. If the Cap USB is damaged – replace it. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 36(59)
  • Page 37 Run the Water Resistance Test again! Check: Inspect the Magnetic Charger Connector. Action: If not properly assembled or damaged – replace it. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 37(59)
  • Page 38 If damaged – replace the Front Cover. Run the Water Resistance Test again! Check: Inspect the secondary microphone port. Action: If damaged – replace the Front Cover. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 38(59)
  • Page 39 Run the Water Resistance Test again! Action: 2. If th Plate Receiver is damaged – replace the Plate Receiver, Adhesive WP Receiver, Ear Speaker. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 39(59)
  • Page 40 1. If the edge of Front Cover has gap – replace it. 2. If the Front Cover is damaged – replace it. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 40(59)
  • Page 41 Inspect the edge of Window Back for damage and gap. Action: 1. If the edge of Window Back has gap – reassembly it. 2. If damaged – replace it. Run the Water Resistance Test again! 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 41(59)

  • Page 42: Real Time Clock

    Troubleshooting Guide (mech) Problem Areas 1.22 Real Time Clock 1.22.1 Real time clock test fails Action: Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 42(59)

  • Page 43: Total Call Time

    Troubleshooting Guide (mech) Problem Areas 1.23 Total call time 1.23.1 Total call time fails Action: Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 43(59)

  • Page 44: External Memory

    If not properly inserted – insert the memory card correctly. Check: Inspect the memory card holder on Main PBA. Action: 1. If dirty or clogged – clean the holder. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 44(59)

  • Page 45: Security

    Troubleshooting Guide (mech) Problem Areas 1.25 Security 1.25.1 Security fails Action: Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 45(59)

  • Page 46: Fm Radio

    1. If not properly connected – disconnect and reconnect it. 2. If dirty or oxidized – clean it. 3. If the BtB connector or Jack FPC is damaged – replace the Jack FPC. 4. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 46(59)

  • Page 47: Battery Health Test

    Troubleshooting Guide (mech) Problem Areas 1.27 Battery Health test 1.27.1 Battery Health test fails N/A. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 47(59)

  • Page 48: Flip Slider Counter

    Troubleshooting Guide (mech) Problem Areas 1.28 Flip Slider Counter 1.28.1 Flip Slider Counter fails N/A. Not slider phone. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 48(59)

  • Page 49: Verify Certificates

    Troubleshooting Guide (mech) Problem Areas 1.29 Verify Certificates 1.29.1 Verify Certificates fails Action: N/A. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 49(59)

  • Page 50: Irda Test

    Troubleshooting Guide (mech) Problem Areas 1.30 IrDA Test 1.30.1 IrDA test fails N/A. No IrDA functionality in the phone. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 50(59)

  • Page 51: Tv-Out Test

    Problem Areas 1.31 TV-Out Test 1.31.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 51(59)

  • Page 52: Network & Signal

    Action: 1. If dirty or oxidized – clean the pads and pins. 2. If the contact pad on the Cover Rear is damaged – replace the Cover Rear. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 52(59)
  • Page 53 1. If not properly connected – disconnect and reconnect. 2. If dirty or oxidized – clean the connector. 3. If the Cable RF Coax is damaged – replace the Cable RF Coax. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 53(59)

  • Page 54: Sim

    Check whether the phone is locked to a particular operator and whether the correct operator UIM or SIM is being used. Action: 1. Use a proper operator UIM/SIM or test UIM/SIM. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 54(59)

  • Page 55: Charging

    4. Replace Main PBA. 1.34.2 Battery will not charge by charge pad Check: Inspect the external port of the Magnetic Charger Connector. Action: If dirty or oxidized – clean it. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 55(59)
  • Page 56 1. If dirty or oxidized – clean the pins and pads. 2. If the contact pads of Magnetic Charger Connector are damaged – replace the Magnetic Charger Connector. 3. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 56(59)

  • Page 57: Audio Jack Test

    2. If dirty or oxidized – clean it. 3. If the BtB connector of the Jack FPC or FPC is damaged – replace the Jack FPC. 4. Replace Main. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 57(59)

  • Page 58: Data Communication

    1.36 Data Communication 1.36.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty or oxidized – clean the connector. 2. Replace Main PBA. 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 58(59)

  • Page 59: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2014-Sep-10 Initial release 1291-4299 Rev 1 ” Sony Mobile Communications AB – Company Internal 59(59)

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