Epson AcuLaser CX37DN Series User Manual page 222

Symptom Cause
Printing takes too The machine is set to a slow
much time. printing mode (for example
thick stock).
The machine is set to power
saving mode.
The job is very complex.
There is not enough machine
memory.
A toner cartridge for a different
region or an unapproved toner
cartridge is installed (Wrong
Toner X is displayed in the
message window).
If an error has been detected
during printing job transmission
in the Copy mode, it takes a
while to process the error and
resume the printing operation.
Blank pages are One or more of the toner
printed. cartridges are defective or
empty.
The wrong media is being used.
Not all pages print. A different user accidentally
canceled the job.
The tray is empty.
A document is printed with an
overlay file which has been
created by an unsuitable printer
driver.
Some parts of the When printing envelopes, the
image are lost with zoom ratio was specified, and
2in1 (4in1) then 2in1 (4in1) copying was set.
copying.
Machine resets or The power cord is not correctly
turns off plugged into the outlet.
frequently.
A system error occurred.
Epson AcuLaser CX37 Series
Solution
It takes more time to print with special media. When using
regular paper, make sure that the media type is set properly
in the driver.
It takes time for printing to start in power saving mode.
Wait. No action needed.
Install the optional memory to increase the machine's
memory capacity.
Install a correct Epson toner cartridge approved for your
specific machine.
Wait. No action needed.
Check the toner cartridges. The image will not print correctly
or not at all, if the cartridges are empty.
Check that the media type.
Try printing the remaining pages.
Check that the tray is loaded with media, in place, and secure.
Print the overlay file using a suitable printer driver.
With 2in1 (4in1) copying, the zoom ratio is automatically
adjusted. For 2in1 (4in1) copying on media with a narrow
printing area, such as envelopes, set 2in1 (4in1) copying, and
then adjust the zoom ratio, if necessary.
Turn off the machine, confirm that the power cord is
correctly plugged into the outlet, and then turn on the
machine.
Contact Technical Support with the error information.
Printer/Copier/Scanner User's Guide
Troubleshooting 222