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Sharp MX-M905 Troubleshooting Manual
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Sharp MX-M905 Troubleshooting Manual

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Troubleshooting
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Common
Copier
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Fax
Image Send
Document Filing
Useful Tips

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Summary of Contents for Sharp MX-M905

  • Page 1 Troubleshooting Click the icon of the function you want to know more about. Common Copier Printer Image Send Document Filing Useful Tips...

  • Page 2: About This Guide

    • Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due to use of the product.

  • Page 3: Table Of Contents

    CONTENTS ABOUT THIS GUIDE ................. . . 2 General Problems .

  • Page 4: General Problems

    General Problems Points to Keep in Mind For a checklist of general problems, refer to "CHECK LIST (page 9)". Power and connector positions OPERATION PANEL USB port (A type) Main power indicator [Power] button [Power Save] button/Indicator [Home Screen] key Touch panel USB port (A type) LAN connector...
  • Page 5 General Problems Placing the original Automatic Document Feeder If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect Do not exceed the detection of the original size) Align the edges and place indicator line face up Insert all the way in Adjust to the original size If the original is stapled, be sure to remove the staples and...
  • Page 6 General Problems Loading paper When large capacity When a large capacity tray is installed Fan the paper trays are installed Fan the paper well before loading it. If the paper is not fanned, Bypass multiple sheets may Tray feed at once and cause a misfeed.
  • Page 7 General Problems Large capacity tray (MX-LCX3 N) Do not insert your hand into the Do not insert spare paper or space inside the paper table objects into the space inside when you load paper. the tray. Large capacity trays Bypass tray (on the machine) Load the paper with the print side facing up.
  • Page 8 General Problems Maintenance How to clean the automatic document feeder and document glass) Replacing the toner The ends of the cartridge must be oriented correctly or it will not be possible to insert the cartridge. How to clean the bypass feed roller Bypass tray (on the machine) Bypass tray (large capacity trays) Waste toner bottle...
  • Page 9 General Problems CHECK LIST Problem Check Page Have functions been disabled by the administrator? I CAN'T USE A PARTICULAR FUNCTION OR PERIPHERAL DEVICE Is an optional power cable other than for the machine connected? Hold down the [Home Screen] key. I DON'T KNOW HOW TO CHECK THE TOTAL NUMBER OF PAGES USED You can check in the status of setting mode.
  • Page 10 General Problems Problem Check Page Is too much paper loaded into the bypass tray? THE IMAGE IS SKEWED ON THE PAPER Are the bypass tray guides adjusted to the width of the paper? Are the original guides adjusted to the width of the paper? Are the scanning areas of the document glass or automatic document LINES APPEAR IN THE SCANNED feeder dirty?
  • Page 11 General Problems Problem Check Page Is the brightness properly adjusted? THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Did Auto Clear activate? YOU WERE LOGGED OUT WITHOUT LOGGING OUT YOURSELF The IP address is set in the Network Settings of Setting mode. I DON'T KNOW WHERE THE IP ADDRESS SETTING IS You can change the background color in "MFP Display Pattern Setting".
  • Page 12 In this event, stop using the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.)
  • Page 13 General Problems PRINTING IS NOT POSSIBLE OR STOPS DURING A JOB Check Solution ■ Add paper as instructed by the message in the touch panel. Is a tray out of paper? Is the machine out of toner? ■ Replace the toner cartridge. ►...
  • Page 14 ► Loading paper (page 6) Are multiple sheets feeding at once? ■ Fan the paper well before loading it. ■ Use SHARP-recommended paper. Are you using paper that is not within the specifications? Using paper that is for other models or special paper that is not supported may result in misfeeds, creases, or smudges.
  • Page 15 General Problems Check Solution Are the bypass tray guides adjusted ■ Adjust the bypass tray guides to the width of the paper so that they slightly to the width of the paper? contact the sides of the paper. ► Loading paper (page 6) ■...
  • Page 16 General Problems I DON'T KNOW HOW TO CHANGE THE PAPER SIZE Check Solution Set the paper size used in each tray in ■ The "Tray Settings" key can be found in the home screen. the tray settings. Tap this key to display the tray settings screen. Tap the tray whose paper size you want to change, select the paper type, and then tap the [Size] tab.
  • Page 17 If the printed image overlaps the punch holes, smudges may appear on the reverse side of the paper following 1-sided printing, or on both sides following 2-sided printing. ■ Contact your dealer or nearest SHARP Service Department as soon as possible. Does a message appear indicating the need for maintenance? ■...
  • Page 18 General Problems I DON'T KNOW HOW TO CHANGE THE OUTPUT TRAY Check Solution Is the output tray specified? ■ When copying, you can select the output tray in normal mode. Tap [Output] in the base screen of normal mode. You can set the output tray in the screens. When printing, you can select the output tray in the printer driver.
  • Page 19 General Problems A COVER OR INSERT IS NOT PRINTED ON THE SPECIFIED PAPER Check Solution ■ Set the correct paper type for the tray that contains the paper specified for the Has the paper type been set correctly? cover or insert. If the paper type set for the cover or insert is not the same as the paper type set for the tray, paper will be fed from a different tray.
  • Page 20 General Problems STAPLING DOES NOT TAKE PLACE (INCLUDING SADDLE STITCH) Check Solution ■ Remove jammed staples. Does a message appear instructing you to check the staple unit? Does a message appear instructing ■ Replace the staple cartridge. you to add staples? Do not forget to replace the staple case.
  • Page 21 General Problems THE STAPLING POSITION OR PUNCH POSITION IS NOT CORRECT Check Solution ■ Check the stapling position in "PREVIEW SCREEN". Is the stapling position setting correctly? Are the punching positions setting ■ Check the punch position in "PREVIEW SCREEN". correctly? ■...
  • Page 22 General Problems PREVIEW IMAGES OR THUMBNAIL IMAGES DO NOT APPEAR Check Solution ■ Wait until several of the jobs have been executed. Are there a number of jobs waiting to be executed? THE TOUCH PANEL DISPLAY IS DIFFICULT TO VIEW Check Solution Is the brightness properly adjusted?
  • Page 23 General Problems I DON'T KNOW HOW TO CHANGE THE BACKGROUND COLOR OF THE HOME SCREEN Check Solution ■ Open the action panel on the home screen and tap [MFP Display Pattern You can change the background color in "MFP Display Pattern Setting". Setting].
  • Page 24 I FORGOT THE ADMINISTRATOR PASSWORD Check Solution Was the administrator password ■ Contact your dealer or nearest SHARP Service Department. changed from the factory default For the factory default administrator password, see "TO THE ADMINISTRATOR setting? OF THE MACHINE" in Start Guide. After changing the password, take special care to remember it.

  • Page 25: Copying Problems

    Copying Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 26 Copying Problems ROTATE COPY DOES NOT WORK Check Solution Did you select the copy ratio ■ Use automatic ratio selection when copying. manually? ■ Rotate copying can generally be combined with other modes as required, Are you copying using settings that do not allow rotate copying? however, some combinations are not possible.
  • Page 27 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Copy Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
  • Page 28 Copying Problems PART OF THE IMAGE IS CUT OFF Check Solution Has an appropriate ratio been ■ Select an appropriate ratio setting. selected for the original size and paper size? ■ When copying an AB (inch) size original, specify the original size manually. Are you using an AB (inch) size original? COPIES COME OUT BLANK...

  • Page 29: Printing Problems

    Printing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 30 Printing Problems PRINTING DOES NOT TAKE PLACE Check Solution Is your PC connected correctly to the ■ Make sure that the cable is connected securely to the LAN connector of your PC machine? and that of the machine. If you are connecting to a network, make sure that the LAN cable is securely connected to the hub as well.
  • Page 31 Printing Problems Check Solution Was a Notice Page printed? ■ Check the Notice Page. A Notice Page will be printed to indicate the cause of the problem if a print job cannot be performed as specified and the cause is not shown in the display. Read the printed page and take appropriate actions.
  • Page 32 Printing Problems 2-SIDED PRINTING DOES NOT TAKE PLACE Check Solution Does the paper type setting of the ■ Check "Paper Tray Settings" in the setting mode. ⇒ "Settings" → [System Settings] → [Common Settings] → [Paper Settings] → selected tray specify a type of paper that cannot be used for 2-sided [Paper Tray Settings] →...
  • Page 33 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density. Does the image (particularly a photo) ■...
  • Page 34 Select "Settings (Web version)" - [System Settings] → [Image Quality Adjustment] → [Print Image Quality] → [Quick Image Quality Adjustment]. Set default setting [2] to [3 (Sharp)] to increase the overall density, or [1 (Smooth)] to decrease the overall density.
  • Page 35 Printing Problems THE IMAGE IS UPSIDE DOWN Check Solution Are you using a type of paper (punch ■ Rotate the image 180 degrees before printing. paper, etc.) When the image size and paper size are the same but the orientations are that can only be loaded in a fixed different, the orientation of the image is automatically rotated to match the paper.
  • Page 36 Printing Problems AFTER THE ROUTER WAS REPLACED, I CAN NO LONGER PRINT TO THE MACHINE Check Solution ■ The network connection between the machine and your computer may not be Does your computer connect to the working correctly. Check the machine's IP address and your computer's IP machine? address, and make sure that your computer can connect to the machine.

  • Page 37: Fax Problems

    Fax Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 38 Fax Problems Problem Check Page I DON'T KNOW HOW TO PREVIEW Enable the image preview setting for received faxes in setting mode. RECEIVED FAXES NOTIFICATION SOUNDS ARE TOO Have you adjusted the volume in the speaker settings of setting mode? LOUD OR TOO SOFT, OR ARE NOT You can adjust the volume of the original scan complete sound in the AUDIBLE (VOLUME ADJUSTMENT)
  • Page 39 Fax Problems Check Solution Does a message appear notifying you ■ Place the original again. that the original size was not If the original size is still not detected correctly, specify the original size manually. detected? ■ Perform the transmission again. Does the job status screen (completed jobs) or a transaction If the transmission is still not successful after recalling is performed as set in...
  • Page 40 Fax Problems TRANSMISSION DOES NOT BEGIN AT THE SPECIFIED TIME Check Solution ■ Set the clock to the correct time. Is the machine's clock set to the ⇒ "Settings" → [System Settings] → [Common Settings] → [Clock] correct time? Is a transmission in progress? ■...
  • Page 41 Fax Problems MANUAL RECEPTION/POLLING RECEPTION ARE NOT POSSIBLE Check Solution ■ If any of the following applies, print or delete received faxes to increase available Is little free memory remaining? memory space for receiving faxes. • The memory contains data that has been received with the received image check setting enabled.
  • Page 42 Fax Problems DIALING IS NOT POSSIBLE Check Solution Is the extension telephone ■ Check the connections. connected? Check the telephone line jack, the wall jack, and any extension adapters to make sure that all connections are secure. ■ Ask your administrator to enable [External Telephone Setting]. Is the external telephone enabled in ⇒...
  • Page 43 Fax Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check Solution ■ Wait until the transmission is finished or cancel the reserved transmission and Is the key being used in a reserved transmission or a transmission in then edit or delete the key.
  • Page 44 Fax Problems I DON'T KNOW HOW TO PREVIEW RECEIVED FAXES Check Solution ■ You can forward received faxes to a forwarding destination set in advance. Enable the image preview setting for received faxes in setting mode. Enable [Received Data Image Check Setting] in "Settings (administrator)" - [System Settings] →...
  • Page 45 Fax Problems BROADCAST TRANSMISSION DOES NOT WORK Check Solution Has broadcast setting been disabled ■ Broadcast transmission cannot be performed when "Settings (administrator)" - in the setting mode (administrator)? [System Settings] → [Image Send Settings] → [Fax Settings] → [Send Setting] →...

  • Page 46: Image Send Problems

    Image Send Problems CHECKLIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 47 Image Send Problems Problem Check Page Use the [Format] key. I WANT TO CHANGE THE FORMAT OR COMPRESSION OF A SCANNED IMAGE Tap the [Address Review] key. I DON'T KNOW HOW TO CHECK AN ADDRESS WHEN SENDING AN IMAGE Has the machine's IP address been changed? AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN...
  • Page 48 Image Send Problems AUTO SELECTION OF THE COLOR MODE DOES NOT TAKE PLACE CORRECTLY Check Solution ■ Specify the color mode manually. Are you scanning one of the following types of originals? When the color mode is set to [Auto], the machine detects whether the original is When Black &...
  • Page 49 Image Send Problems TRANSMISSION TAKES A LONG TIME Check Solution Is the resolution setting appropriate at ■ Select resolution and data compression settings that are suited to the purpose of the time of scanning? transmission. To create image data that is balanced in terms of resolution and file size, pay attention to the following points: Resolution modes: The default resolution setting is [200x200dpi] in "E-Mail", "FTP/Desktop",...
  • Page 50 Image Send Problems THE QUALITY OF THE SCANNED IMAGE IS POOR Check Solution ■ To reduce the moire effect, take the following procedure: Is the original printed matter such as a book or magazine? When the original is printed matter, vertical patterns (moire) may occur. Select [Others] →...
  • Page 51 Image Send Problems THE SCANNED IMAGE IS UPSIDE DOWN OR ON ITS SIDE Check Solution ■ Send the image to the scan mode and Internet fax mode destinations separately. Are Internet fax addresses included in the transmission? When destinations for "E-Mail", "FTP/Desktop", and "Network Folder" and Internet fax destinations are included in a broadcast transmission, the original transmission orientation of Internet fax takes precedence, and thus the file may not appear in the correct orientation when viewed on a PC.
  • Page 52 Image Send Problems AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE STORED Check Solution ■ Adjust the number of stored keys. Has the maximum number of keys been stored? Delete addresses (one-touch keys and group keys) that are not being used. AN ADDRESS (A ONE-TOUCH INDIVIDUAL KEY OR GROUP KEY) CANNOT BE EDITED OR DELETED Check...
  • Page 53 Image Send Problems AFTER THE ROUTER WAS REPLACED, I CAN'T USE SCAN TO NETWORK FOLDER OR SCAN Check Solution ■ Check the IP address setting. Has the machine's IP address been changed? If the machine does not have a permanent IP address (the machine receives an IP address from a DHCP server), scanning to network folder or scanning will not be possible if the IP address changes.

  • Page 54: Document Filing Problems

    Document Filing Problems CHECK LIST Have functions been disabled by the administrator? Some functions may have been disabled in the setting mode. When user authentication is enabled, the functions that you can use may be restricted in your user settings. Check with your administrator. Problem Check Page...
  • Page 55 Document Filing Problems A JOB CANNOT BE STORED IN A CUSTOM FOLDER Check Solution ■ Click the [Get Folder Name] button in the document filing save screen of the Do the custom folders created with the machine appear in "Folder printer driver to call up the custom folders that have been created on the Information"? machine.
  • Page 56 Document Filing Problems THE PROPERTY OF A FILE CANNOT BE SET TO [Confidential] Check Solution ■ Move the file to a different folder and then set its property to "Confidential". Is the file in the Quick File folder? [Confidential] cannot be specified for a file in the Quick File folder. (Note that [Protect] can be specified for a file in the Quick File folder to prevent it from being easily deleted.) A CONFIDENTIAL FILE OR CONFIDENTIAL...
  • Page 57 Document Filing Problems I DON'T KNOW HOW TO SCAN TO USB MEMORY Check Solution Did you insert the USB memory ■ When you insert a USB memory device in the machine, a message will appear. device? To scan to USB memory, tap the [Scan to External Memory Device] key. The external memory device screen set in Easy Scan mode appears.

  • Page 58: Useful Tips

    Useful Tips Quick guide to frequently used printing methods Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face down printing (2)* Bypass tray, Face up Tray 5/6 Trays 1 - 4 Face down (1)* (2)*...
  • Page 59 Useful Tips Output Orientation Print Paper tray Driver setting of originals result Tray type Print side Duplex Trays 1 - 4 Face down printing and N-Up (2in1) Front (2)* Bypass tray, Face up (3)* Back Tray 5/6 Trays 1 - 4 Face down (1)* (2)*...
  • Page 60 Useful Tips Scanning a document to your computer Creating a network folder The example of sharing a folder with the name "sample" with everyone on the network is explained below. After creating a folder with the name "sample" on the desktop, right-click and select [Properties].
  • Page 61 Useful Tips Select the [Share this folder] checkbox and click the [Permissions] button. Select "Everyone", select the [Allow] checkboxes of [Change] and [Read], and click [OK]. Click the [OK] button in the "Advanced Sharing" screen to close the screen and click the [Close] button.
  • Page 62 Useful Tips Sending a document to a shared folder Tap the [Network Folder] mode icon. 10:15 AM FTP/Desktop Network Folder Address Book Scan to HDD Toner Quantity Operation Enlarge Settings Total Count LCD Control Job Status Guide Display Mode Tap "Touch to input Address" and tap Address Book Address Touch to input Address...
  • Page 63 Useful Tips Changing the scan settings You can convert a scanned document directly to an Office file or to a searchable PDF that lets you find text. To an You can find text Office file Scan using the OCR function Editable Mode Format Setting...
  • Page 64 2016K-EN1...