Contents Chapter 1: About this document....................6 Chapter 2: Dell EMC PowerEdge R340 system overview..............7 Front view of the system..............................7 Control panels.................................8 Rear view of the system..............................9 Inside the system................................10 Locating the information tag of your system......................10 System Information label..............................11...
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Installing the drive into the drive carrier.........................31 Removing a 2.5 inch drive from the 3.5 inch drive adapter................32 Installing a 2.5 inch drive into the 3.5 inch drive adapter..................33 Intrusion switch................................. 34 Removing the intrusion switch..........................34 Installing the intrusion switch...........................35 System memory.................................
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Chapter 7: Getting help....................... 88 Contacting Dell.................................. 88 Recycling or End-of-Life service information......................88 Accessing system information by using QRL......................88 Quick Resource Locator for Dell EMC PowerEdge R340 system..............89 Receiving automated support with SupportAssist ....................89 Chapter 8: Documentation resources..................90 Contents...
About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components. About this document...
● Two AC power supply units ● Up to eight 2.5-inch or four 3.5-inch SAS, SATA drives. For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page. NOTE: All instances of SAS, SATA drives, and SSDs are referred to as drives in this document, unless specified otherwise.
For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page. Control panels Left control panel Figure 3. Left control panel view 1. System health and system ID indicator Right control panel Figure 4. Right control panel view 1.
11. iDRAC9 dedicated network port 12. VGA port NOTE: For more information about the ports and connectors, see the Dell EMC PowerEdge R340 Technical Specifications Guide. For more information, see the Dell EMC PowerEdge R340 Technical Specifications on the product documentation page.
Service Tag by pulling out the information tag located on the front of the system. Alternatively, the information may be on the Mini Enterprise Service Tag (MEST) label on the chassis, on the rear of the system. This information is used by Dell to route support calls to the appropriate personnel.
3. OpenManage Mobile (OMM) label 4. iDRAC MAC address and iDRAC secure password label 5. Service Tag, Express Service Code, QRL label System Information label PowerEdge R340 – System Information Label Figure 8. Front and rear view configuration Dell EMC PowerEdge R340 system overview...
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Figure 9. Jumper settings Figure 10. Memory information Dell EMC PowerEdge R340 system overview...
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Figure 11. System information Dell EMC PowerEdge R340 system overview...
The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote system management. This reduces the need for physical access to the system.
Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals.
Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 4. Remove the system cover. After working inside your system...
Steps 1. Unlock the bezel. 2. Press the release button, and remove the left end of the bezel. 3. Slide the tabs on the right end of the bezel out of the slots on the chassis and remove the bezel. Figure 13.
System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Power off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. Steps 1. Use a 1/4 inch flat head or a Phillips #2 screwdriver to turn the lock counterclockwise to the unlock position. 2.
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3. Using a 1/4 inch flat head or Phillips #2 screwdriver, turn the lock clockwise to the lock position. Figure 16. Installing the system cover Next steps 1. Follow the procedure listed in the After working inside your system. Installing and removing system components...
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.
Figure 18. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system. Cooling fans Removing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
Installing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Holding the release tab, insert the fan blank into the slots on the cooling fan cage. 2.
Figure 21. Removing a fan Next steps Replace the cooling fan install the cooling fan blank. Replace the air shroud. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
Figure 22. Installing a fan Next steps Install the air shroud. 2. Follow the procedure listed in the After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel.
Next steps Install a drive or replace the drive blank. Installing the drive blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot, and push the blank until the release button clicks into place. Figure 24.
Figure 25. Removing the drive carrier Next steps Install a drive carrier or a drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion.
Figure 26. Installing the drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. Remove the drive.
Figure 27. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel.
Figure 28. Installing a drive into the drive carrier Next steps Install the drive carrier. 2. If removed, install the front bezel. Removing a 2.5 inch drive from the 3.5 inch drive adapter Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 29. Removing a 2.5-inch drive from the 3.5-inch drive adapter Next steps Install a 2.5-inch drive into the 3.5-inch drive adapter. Installing a 2.5 inch drive into the 3.5 inch drive adapter Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 30. Installing a 2.5-inch drive into the 3.5-inch drive adapter Next steps Install the drive adapter into the drive carrier. Install the drive carrier. If removed, install the front bezel. Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 31. Removing the intrusion switch Next steps Replace the intrusion switch. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1.
System memory System memory guidelines Your system contains four memory sockets organized into two channels. In each channel, the first socket is marked white and the second socket black. Figure 33. Memory socket locations Memory channels are organized as follows: Table 3.
NOTE: 1R and 2R in the following table indicate single and dual-rank memory modules respectively. Table 5. Memory configurations Populated system Memory module size Number of memory Memory module rank, Memory module slot capacity (in GB) (in GB) modules organization, and population frequency 1R, x8, 2666 MT/s...
Removing a memory module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them.
A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Installing and removing system components...
Expansion card installation guidelines Your system supports PCIe Express Generation 3 cards. The PowerEdge R340 expansion card riser includes a low profile (LP) slot and full height (FH) slot. The following table provides riser configurations for the PowerEdge R340 system: NOTE: The expansion card riser is not hot-swappable.
b. Push the expansion card riser filler bracket downward until firmly seated. c. Close the blue expansion card retention latch by pushing the latch down until the latch snaps into place. d. Using a Phillips #2 screwdriver, tighten the screw to secure the expansion card riser filler to the chassis. 4.
Figure 39. Removing the expansion card riser filler 2. Align the guide on the expansion card riser with the guide pin on the chassis. 3. Lower the expansion card riser until the expansion card riser is firmly seated in the slot. 4.
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2. Follow the procedure listed in the Before working inside your system. 3. Disconnect any cables that are connected to the expansion card or expansion card riser. Remove the expansion card riser. Steps 1. Flip the expansion card riser to locate the connectors on the riser. 2.
Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card.
Figure 44. Installing the expansion card in the expansion card riser Next steps Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system. Storage controller card Removing the PERC card Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 45. Removing the PERC card Next steps Replace the PERC card. Installing the PERC card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the expansion card riser.
Figure 46. Installing the PERC card Next steps Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system. System battery Replacing the system battery Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type that is recommended by the manufacturer.
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Figure 47. Removing the system battery 3. To install a system battery, push the battery holder clip away. 4. Insert the battery in the battery holder until the battery holder clip snaps into place. CAUTION: To avoid damage to the battery holder clip, ensure that you do not bend the battery holder clip while installing or removing a battery.
Next steps 1. Follow the procedure listed in After working inside your system. 2. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c.
3. Slide the optical drive out of the system. Figure 49. Removing the optical drive Next steps Replace the optical drive or install an optical drive blank. NOTE: Blanks must be installed on empty optical drive slot to maintain FCC certification of the system. The blank also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Figure 50. Installing the optical drive Next steps 1. Follow the procedure listed in the After working inside your system. Processor and heat sink Removing the heat sink Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
Figure 51. Removing the heat sink Next steps 1. If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor Prerequisites CAUTION: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it.
Figure 52. Removing the processor Next steps Replace the processor. Installing the processor Prerequisites 1. Follow the procedure in Before working inside your system. Remove the air shroud. Remove the heat sink. Steps 1. Align the pin-1 indicator of the processor with the triangle on the system board. CAUTION: Do not use force to seat the processor.
Installing the heat sink Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Steps 1. If you are using an existing heat sink, remove the thermal grease from the heat sink using a clean lint-free cloth. 2.
Figure 55. Installing the heat sink Next steps Install the air shroud. 2. Follow the procedure listed in the After working inside your system. Optional IDSDM or vFlash module The IDSDM or vFlash module combines the IDSDM and/or vFlash features into a single module. NOTE: The write-protect switch is on the IDSDM or vFlash module.
2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Steps 1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash connector, see System board jumpers and connectors section. 2. Align the IDSDM/vFlash card with the connector on the system board. 3.
Figure 57. Removing the MicroSD card Next steps Replace the MicroSD cards. Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the IDSDM or vFlash module.
Figure 58. Installing the MicroSD card Next steps Install the IDSDM or vFlash module. 2. Follow the procedure listed in the After working inside your system. M.2 SSD module Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 59. Removing the M.2 SSD module Next steps Replace the M.2 SSD module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.
Figure 60. Installing the M.2 SSD module Next steps 1. Install the BOSS card. NOTE: The procedure to install the BOSS card is similar to removing an expansion card. Install the air shroud. 3. Follow the procedure listed in the After working inside your system.
Figure 62. 3.5-inch (x4) SAS/SATA backplane 1. Release tab (2) 2. Backplane SAS A0 connector 3. Backplane Power A connector 4. Backplane signal connector Removing the drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, you must remove the drives from the system before removing the backplane.
Figure 63. Removing the drive backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.
Figure 64. Installing the drive backplane Next steps 1. Connect the following cables to the backplane: a. Backplane signal cable b. Backplane power cable c. PERC cable Install the drives in their original locations. 3. Follow the procedure listed in the After working inside your system.
Figure 67. Cable routing - 4 x 3.5-inch SAS backplane with PERC Power supply unit NOTE: For more information, see the Dell EMC PowerEdge R240 Technical Specifications. Hot spare feature Your system supports the hot spare feature that significantly reduces the power overhead associated with power supply unit (PSU) redundancy.
● If the load on the active PSU falls below 20 percent, then the redundant PSU is switched to the sleep state. You can configure the hot spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide available at Dell.com/idracmanuals. Removing a power supply unit blank Prerequisites 1.
3. Remove the cable from the strap on the PSU handle. 4. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at www.dell.com/ poweredgemanuals. Steps Press the release latch, and holding the PSU handle slide the PSU out of the PSU bay.
1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet.
Steps 1. Disconnect all the cables from the system board and the backplane. NOTE: Observe the routing of the cable as you remove it from the system. 2. Using a Phillips #2 screwdriver, remove the screws securing the power distribution board (PDB) to the system. 3.
Figure 73. Installing the power distribution board Next steps Install the power supply units. 2. Follow the procedure listed in After working inside your system. System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup.
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Figure 74. System board screws 2. Using the system board holder, slightly lift the system board, and then slide it toward the front of the chassis. 3. Lift the system board out of the chassis. Figure 75. Removing the system board Installing and removing system components...
Next steps Replace the system board. Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board. 1. Follow the safety guidelines listed in Safety instructions.
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5. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User’s Guide, at www.dell.com/idracmanuals. Restoring the system using Easy Restore The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board.
Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites NOTE: ● Ensure that your operating system supports the version of the TPM module being installed. ● Ensure that you download and install the latest BIOS firmware on your system. ● Ensure that the BIOS is configured to enable UEFI boot mode. About this task CAUTION: Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board.
2. Follow the procedure listed in After working inside your system. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory.
Control panel Removing the left control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Disconnect the control panel cable from the system board connector. NOTE: Observe the routing of the cable as you remove it from the system.
3. Using the appropriate screwdriver, fasten the screws that secure the left control panel assembly. Figure 79. Installing the left control panel Next steps 1. Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites 1.
Figure 80. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall and the guide slots in the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
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Figure 81. Installing the right control panel Next steps 1. Follow the procedure listed in After working inside your system. Installing and removing system components...
Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
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Steps 1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. 4.
System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • System health and system ID indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes •...
For information about the event and error messages generated by the system firmware and agents that monitor system components, go qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it...
Table 14. NIC indicator codes Status Condition Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed, and data is not being sent or received. Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum port speed, and data is not being sent or received.
System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
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The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. Results Running the Embedded System Diagnostics from the Dell Lifecycle Controller Steps 1. As the system boots, press F10.
Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or...
Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue. ● Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.
This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table.
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Methods to download firmware and drivers section in this document. Managing your For information about systems www.dell.com/poweredgemanuals system management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting www.dell.com/ up, using, and troubleshooting openmanagemanuals >...
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Table 17. Additional documentation resources for your system Task Document Location PowerEdge server issues, see the Server Troubleshooting Guide. Documentation resources...