Sony MDR-ZX770BT Help Manual
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Sony MDR-ZX770BT Help Manual

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Help Guide
Wireless Stereo Headset
MDR-ZX770BT
Use this manual if you encounter any problems, or have any questions.
How to Use
Getting started
Making connections
Listening to music
Making phone calls
Important information
Troubleshooting
Troubleshooting
List of Topics
How to Use
Troubleshooting
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Summary of Contents for Sony MDR-ZX770BT

  • Page 1 Help Guide Wireless Stereo Headset MDR-ZX770BT Use this manual if you encounter any problems, or have any questions. How to Use Getting started Making connections Listening to music Making phone calls Important information Troubleshooting Troubleshooting List of Topics How to Use...

  • Page 2: Table Of Contents

    Table Of Contents Help Guide Wireless Stereo Headset MDR-ZX770BT ..............Getting started ..........................Before first use ........................Read this first ........................Features ..........................What you can do with the headset ..................Parts and controls ........................Location and function of parts ...................
  • Page 3 Connecting the headset to both a music player and a smartphone or mobile phone ........................Connecting the headset to 2 Android smartphones ............Connecting the headset to an Android smartphone and an iPhone ......... Listening to music ........................... Listening to music via a BLUETOOTH connection ..............
  • Page 4 One-touch connection (NFC) ....................Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) ......................BLUETOOTH connection ....................... Unable to make a BLUETOOTH connection ..............Distorted sound ....................... The BLUETOOTH wireless communication range is short, or the sound skips.

  • Page 5: Getting Started

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Getting started Before first use Features Parts and controls Supplied accessories Charging the headset 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 6 Wireless Stereo Headset MDR-ZX770BT Making connections BLUETOOTH connection One-touch connection (NFC) compatible Android devices Android devices not compatible with one-touch connection (NFC) iPhone (iOS devices) Other BLUETOOTH devices Multi point connection 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 7 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Listening to music Listening to music via a BLUETOOTH connection Sound quality mode 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 8 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Making phone calls Making phone calls 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 9 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Important information Precautions Trademarks Support website 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 10 Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Troubleshooting Troubleshooting Power Charging Sound Pairing One-touch connection (NFC) BLUETOOTH connection Phone calls Resetting or initializing the headset 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 11: Before First Use

    Help Guide List of Topics Wireless Stereo Headset MDR-ZX770BT How to Use Getting started Before first use Read this first Features What you can do with the headset Parts and controls Location and function of parts BLUETOOTH function indicator Supplied accessories...
  • Page 12 Receiving a call Making a call Functions for a phone call Disconnecting BLUETOOTH connection (after use) Important information Precautions Precautions What is BLUETOOTH wireless technology? Trademarks Trademarks Support website Customer support websites 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 13: One-Touch Connection (Nfc)

    Help Guide List of Topics Wireless Stereo Headset MDR-ZX770BT Troubleshooting Troubleshooting Troubleshooting What can I do to solve a problem? Power The headset is not turned on. Charging Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer.

  • Page 14: Read This First

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Before first use Read this first View the type of manuals supplied and support information. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 15: Features

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Features What you can do with the headset Check out the main features. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 16: Parts And Controls

    Location and function of parts View the names of buttons, connections and indicators on the headset. BLUETOOTH function indicator You can check the BLUETOOTH connection status of the headset by the indicators. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 17: Supplied Accessories

    Supplied accessories List of the included items Check that all items are packed with the headset before use. About the supplied manuals Refer to the supplied manuals depending on your situation. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 18: Charging The Headset

    You can charge the headset using the micro-USB cable supplied. Available operating time See the operating time available with a fully charged battery. Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 19: Bluetooth Connection

    What you can do with the BLUETOOTH function Check out the headset operations available with the BLUETOOTH connection. How to make a wireless connection to BLUETOOTH devices Learn about how to make a BLUETOOTH connection. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 20: One-Touch Connection (Nfc) Compatible Android Devices

    You can disconnect the headset from the connected smartphone by touching the headset with it. Switching the device by one touch (NFC) You can switch devices by touching a new device once on the headset (One-touch connection switching). 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 21: Android Devices Not Compatible With One-Touch Connection (Nfc)

    You can register (pair) an Android smartphone and the headset with each other, and make a BLUETOOTH connection. Connecting to a paired Android smartphone You can connect the headset with an Android smartphone that is already paired with the headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 22: Iphone (Ios Devices)

    You can register (pair) an iPhone and the headset with each other, and make a BLUETOOTH connection. Connecting to a paired iPhone You can connect the headset with an iPhone that is already paired with the headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 23: Other Bluetooth Devices

    You can register (pair) a BLUETOOTH device and the headset with each other, and make a BLUETOOTH connection. Connecting to a paired BLUETOOTH device You can connect the headset with a BLUETOOTH device that is already paired with the headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 24: Multi Point Connection

    Connecting the headset to an Android smartphone and an iPhone You can connect an Android smartphone and an iPhone to the headset simultaneously to use different functions on those devices. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 25: Listening To Music

    You can enjoy listening to music from a BLUETOOTH device wirelessly via a BLUETOOTH connection. Controlling the audio device (BLUETOOTH connection) You can control music playback via a BLUETOOTH connection. Disconnecting BLUETOOTH connection (after use) After use, disconnect the headset from the BLUETOOTH device. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 26: Sound Quality Mode

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Sound quality mode Switching the sound quality mode You can select the sound quality mode when you turn on the headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 27: Making Phone Calls

    Functions for a phone call You can operate the smartphone or mobile phone by the headset via a BLUETOOTH connection. Disconnecting BLUETOOTH connection (after use) After use, disconnect the headset from the BLUETOOTH device. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 28: Precautions

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Precautions Precautions Precautions on use of headset: where to use, handling, maintenance What is BLUETOOTH wireless technology? Learn about BLUETOOTH wireless technology. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 29: Trademarks

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Trademarks Trademarks List of the licenses and trademarks 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 30: Support Website

    Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Support website Customer support websites URLs of the customer support websites 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 31: Troubleshooting

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Troubleshooting What can I do to solve a problem? 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 32: Power

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Power The headset is not turned on. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 33: Charging

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Charging Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 34: Sound

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Sound No sound Low sound level Low sound quality Sound skips frequently during playback. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 35: Pairing

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Pairing Pairing cannot be done. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 36: Unable To Connect The Headset To A Bluetooth Device With One-Touch Connection (Nfc)

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT One-touch connection (NFC) Unable to connect the headset to a BLUETOOTH device with one-touch connection (NFC) 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 37: Bluetooth Connection

    Wireless Stereo Headset MDR-ZX770BT BLUETOOTH connection Unable to make a BLUETOOTH connection Distorted sound The BLUETOOTH wireless communication range is short, or the sound skips. The headset does not operate properly. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 38: Phone Calls

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Phone calls No voice from callers Low voice from callers 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 39: Resetting Or Initializing The Headset

    Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 40: How To Use

    This includes information about using your headset safely, and specifications of your headset. For information about the customer support Web site, access: (http://www.sony.net/) About battery charging Charge the headset before you use it for the first time. Related Topic Charging the headset 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 41 One-touch connection (NFC) SBC, AAC and aptX compatible A headphone cable is included for use as wired headphones if the battery runs out. Micro-USB port for charging Swivels flat and easy portability 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 42 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Location and function of parts 1. Headband right unit 3. Slider Slide to adjust the length of the headband. left unit 5. Built-in antenna The BLUETOOTH antenna is built into the headset.
  • Page 43 Connect a computer to this port with the supplied micro-USB cable to charge the headset. 12. Jog switch ( 13. VOL (volume) +/- buttons Related Topic BLUETOOTH function indicator Checking the remaining battery charge 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 44 ○ ○ ○ ○ ○ ○ ○ ○ ○ ○ ○... Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 45 Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Reference Guide (1) Quick Start Guide (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 46 Quick Start Guide (enclosed paper) Provides basic information on how to connect or use the headset. Reference Guide (enclosed paper) Provides precautions and specifications. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 47 Windows Vista® (Service Pack 2 or later) Home Basic / Home Premium / Business / Ultimate When using Mac Mac OS X (version 10.3 or later) Note Sony does not guarantee proper operation in all system environments. When using Windows 8.1 update using Windows Update. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com...
  • Page 48 If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.
  • Page 49 Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub. Hint If charging starts while the headset is turned on, the headset will turn off automatically. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 50 Music playback time: Max. 17 hours (SBC/AAC)/Max. 14 hours (aptX) Communication time: Max. 17 hours Standby time: Max. 450 hours Note Usage hours may be shorter depending on the Codec and the conditions of use. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 51 1 time: Low (needs to charge) When the battery is almost empty The indicator turns red. When the battery becomes empty, the headset sounds a warning beep and turns off automatically. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 52 You can receive audio signals from a smartphone, mobile phone, or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 53 Connecting the headset to a paired device Once BLUETOOTH devices are paired, there is no need to pair them again. Connect a device already paired by the method that applies for that device. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 54 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later...
  • Page 55 How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device connected via BLUETOOTH 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 56 How to Use Wireless Stereo Headset MDR-ZX770BT One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection.
  • Page 57 Touch the smartphone on the N-Mark of the headset. Keep touching the headset with the smartphone until the smartphone reacts. Refer to the operating instructions of the smartphone for the designated location to be touched on the smartphone. Follow the on-screen instructions to complete the pairing and connection. When the headset is connected with the smartphone, the blue indicator starts flashing slowly.
  • Page 58 To turn off the headset before that, press and hold the POWER button for about 2 seconds. The indicator (blue) goes off and the headset turns off. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 59 BLUETOOTH device it touched. Note Unlock the screen of the smartphone beforehand. If you installed the app “NFC Easy Connect” in the smartphone, start the app “NFC Easy Connect.” 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 60 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 61 If they are not connected, see “Connecting to a paired Android smartphone.” If [MDR-ZX770BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
  • Page 62 How to make a wireless connection to BLUETOOTH devices Connecting to a paired Android smartphone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 63 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Connecting to a paired Android smartphone 1. Unlock the screen of the Android smartphone. 2. Turn on the headset. Press and hold the POWER button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button.
  • Page 64 4. Touch [MDR-ZX770BT]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your smartphone. If the smartphone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset.
  • Page 65 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 66 If they are not connected, see “Connecting to a paired iPhone.” If [MDR-ZX770BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
  • Page 67 How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 68 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Connecting to a paired iPhone 1. Unlock the screen of the iPhone. 2. Turn on the headset. Press and hold the POWER button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button.
  • Page 69 4. Touch [MDR-ZX770BT]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone. If the iPhone was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset.
  • Page 70 Make sure that the indicator flashes blue and red alternately after you release the button. 2. Perform the pairing procedure on the BLUETOOTH device to search for this headset. [MDR-ZX770BT] will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If not displayed, repeat from step 1.
  • Page 71 How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 72 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Connecting to a paired BLUETOOTH device 1. Turn on the headset. Press and hold the POWER button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button.
  • Page 73 How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 74 At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 75 3. On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-ZX770BT]. On the [Paired Bluetooth device] screen, uncheck [Phone audio].
  • Page 76 Both smartphones are connected to the headset with only one function enabled. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 77 (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-ZX770BT]. On the [Paired Bluetooth device] screen, uncheck [Phone audio]. 4. Use the iPhone to establish a BLUETOOTH connection to the headset.
  • Page 78 The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. Note If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 79 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Listening to music from a device connected via BLUETOOTH You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
  • Page 80 BLUETOOTH device. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) Disconnecting BLUETOOTH connection (after use) Switching the sound quality mode 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 81 If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. The available functions may vary depending on the BLUETOOTH device. When you operate as illustrated above, it may operate differently or may not work at all. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 82 When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 83 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Switching the sound quality mode The sound quality is set to the “Standard” mode (SBC high quality mode) as the default setting. When using an AAC or aptX compatible device, select the “Priority on sound quality” mode.
  • Page 84 Depending on the ambient conditions in the area where you are using the headset, intermittent sound may still occur, even if the “Priority on stable connection” mode is selected. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 85 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 86 Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting BLUETOOTH connection (after use) Making a call Functions for a phone call 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 87 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
  • Page 88 How to make a wireless connection to BLUETOOTH devices Disconnecting BLUETOOTH connection (after use) Receiving a call Functions for a phone call 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 89 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone.
  • Page 90 The earpads may deteriorate due to long-term storage or use. Optional replacement earpads can be ordered from your nearest Sony dealer. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer.
  • Page 91 Help Guide How to Use Wireless Stereo Headset MDR-ZX770BT What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m (30 feet).
  • Page 92 BLUETOOTH standard, some devices may not be connected or work correctly, depending on the features or specifications of the device. Noise or sound skips may occur depending on the BLUETOOTH device connected with this unit, the communication environment or the usage environment. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 93 MDR-ZX770BT Trademarks The BLUETOOTH word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.
  • Page 94 Please access the following support home page to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in other countries/regions: http://www.sony-asia.com/ 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...

  • Page 95: Troubleshooting

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...
  • Page 96 The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 97 Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1 update using Windows Update. Related Topic Charging the headset 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 98 Troubleshooting Wireless Stereo Headset MDR-ZX770BT Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 99 A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. Check that you are using the micro-USB cable supplied. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 100 BLUETOOTH device. Pair the headset and the BLUETOOTH device again. Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 101 Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Low sound level Turn up the volume of the headset and the connected device. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 102 If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 103 There is an obstacle, such as metal or wall, between the headset and the BLUETOOTH device. A device using 2.4 GHz frequency, such as a Wi-Fi device, cordless telephone, or microwave oven, is in use near this headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 104 Related Topic BLUETOOTH function indicator How to make a wireless connection to BLUETOOTH devices Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 105 Finish charging first, and then make the one-touch connection (NFC). Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1) 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 106 The BLUETOOTH device is in sleep mode. The BLUETOOTH connection is terminated. Make the BLUETOOTH connection again. Related Topic BLUETOOTH function indicator How to make a wireless connection to BLUETOOTH devices 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 107 Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 108 There is an obstacle, such as metal or wall, between the headset and the BLUETOOTH device. A device using 2.4 GHz frequency, such as a Wi-Fi device, cordless telephone, or microwave oven, is in use near this headset. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 109 Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 110 If you are listening to music using the headset, stop playback, press the button on the headset and talk. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 111 Help Guide Troubleshooting Wireless Stereo Headset MDR-ZX770BT Low voice from callers Turn up the volume of the headset and the connected device. 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 112 The headset is reset, and turns off when it was on. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-564-474-11(1) Copyright 2015 Sony Corporation Downloaded from ManualsNet.com search engine...
  • Page 113 7 seconds. The indicator (blue) flashes 4 times, and the headset is reset to the factory settings. All pairing information is deleted. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-564-474-11(1)

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