1.17.1 Accelerometer test fails ................25 1.18 Gyroscope .................... 26 1.18.1 Gyroscope test fails .................. 26 1.19 Ambient Light Sensor ................. 27 1.19.1 Light Sensor malfunctions ............... 27 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 2(42)
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• You shall always after verifying the problem, start the trouble shooting with the Software service “Refurbish” in Emma. • Software release information about improvements are found: www.sonymobile.com/ 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 3(42)
Battery FPC Support. Reconnect the Battery BtB connector test charging and then test powering on the unit. 2. If not properly connected – disconnect and reconnect connectors. 3. If dirty or oxidized – clean connectors. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 4(42)
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Key is damaged – replace FPC Side Key. 6. If BtB contact on Battery 2300 mAh or Battery 2300 mAh is damaged – replace Battery 2300 mAh. 7. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 5(42)
2. If dirty or oxidized – clean it. Check: Inspect the volume keys on Front Assy. Action: 1. If dirty – clean them. 2. If the keys are damaged – Key Volume. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 6(42)
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Problem Areas: Keys 3. If the key switches, the BtB connector or the FPC Side Key is damaged – replace the FPC Side Key. 4. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 7(42)
1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean it. 3. If BtB connector on Front Assy is damaged – replace the Front Assy. 4. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 8(42)
2. If not properly connected – disconnect and reconnect connector. 3. If dirty or oxidized – clean connector. 3. If BtB connector on Front Assy is damaged – replace the Front Assy 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 9(42)
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Trouble Shooting Guide (mech) Problem Areas: Display 4. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 10(42)
1. If not properly connected – disconnect and reconnect connector. 2. If dirty or oxidized – clean connector. 3. If FPC is damaged – replace Front Assy. 4. Replace PBA Complete 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 11(42)
Inspect the loudspeaker’s Mesh and acoustic seal on the Carrier Spbox. Action: 1. If dirty – clean them. 2. If the Carrier Spbox is damaged – replace the Carrier Spbox. 3. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 12(42)
Inspect the contact pins of Earspeaker. Action: 1. If dirty – clean them. 2. If the contact pins are damaged – replace the Earspeaker. 3. Replace PBA Complete 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 13(42)
Camera Key PBA. Action: 1. If dirty – clean them. 2. If Microphone or BtB connector is damaged – replace the FPC Camera Key PBA. 3. Replace the PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 14(42)
Inspect the secondary microphone on the FPC AVP. Action: 1. If dirty – clean it. 2. If not properly connected- disconnect and reconnect connector. 3. Replace FPC AVP 4. Replace PBA Complete 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 15(42)
2. If dirty or oxidized – clean connector. Check: Inspect the Vibrator. Action: 1. If dirty – clean the Vibrator. 2. If Vibrator or connector is damaged – replace the Vibrator. 3. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 16(42)
2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 13 MP. 4. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 17(42)
2. If dirty or oxidized – clean both of the BtB connectors. 3. If the BtB connector damaged or camera window scratched or damaged – replace the Camera 2.2 MP. 4. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 18(42)
2. If the flash LED window scratched or damaged – replace the Back Cover. Check: Inspect the flash LED on the PBA Complete. Action: 1. If dirty – clean it. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 19(42)
Check: Inspect the WLAN, Bluetooth and GPS antenna contact pins on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 20(42)
Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 21(42)
Check: Inspect the WLAN, Bluetooth and GPS antenna contact pin on the PBA Complete. Action: 1. If dirty or oxidized – clean the pin. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 22(42)
Action: 1. If dirty or oxidized – clean the pads and pins. 2. If the NFC Antenna is damaged – replace the Ant NFC. 3. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 23(42)
Trouble Shooting Guide (mech) Problem Areas 1.16 Compass 1.16.1 Compass fails Action: Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 24(42)
Trouble Shooting Guide (mech) Problem Areas 1.17 Accelerometer 1.17.1 Accelerometer test fails Action: Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 25(42)
Trouble Shooting Guide (mech) Problem Areas 1.18 Gyroscope 1.18.1 Gyroscope test fails Action: Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 26(42)
Inspect the FPC AVP. Action: 1. If the light sensor is dirty – clean it. 2. If the FPC AVP is damaged – replace it. 3. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 27(42)
2. If scratched or damaged – replace the Front Assy. Check: Inspect the Proximity Switch and LED on the PBA Complete. Action: 1. If dirty or oxidized – clean it. 2. If damaged – replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 28(42)
Trouble Shooting Guide (mech) Problem Areas 1.21 Real Time Clock 1.21.1 Real Time Clock test fails Action: Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 29(42)
Trouble Shooting Guide (mech) Problem Areas 1.22 Total call time 1.22.1 Total call time fails Not a test, consumer usage information for the unit. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 30(42)
If dirty or clogged – clean the external port. Check: Inspect the memory card holder on the PBA Complete. Action: 1. If dirty or clogged – clean the holder. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 31(42)
Trouble Shooting Guide (mech) Problem Areas 1.24 Security 1.24.1 Security fails Action: Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 32(42)
2. If dirty or oxidized – clean it. Check: Inspect the FPC AVP. Action: 1. If the FPC AVP is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 33(42)
1. If dirty, clogged– clean the Front Assy Check: Inspect the FPC Side Key. Action: 1. If the FPC Side Key is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 34(42)
Problem Areas 1.27 TV-Out Test 1.27.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 35(42)
2. If dirty or oxidized – clean it. Check: Inspect the FPC AVP. Action: 1. If the FPC AVP is damaged – replace it. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 36(42)
SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Customize in Emma to the correct SI according label. 3. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 37(42)
3. If dirty or oxidized – clean connectors 4. If the BtB contact on Battery 2300 mAh is damaged – replace Battery 2300 mAh. 5. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 38(42)
1.31 Data Communication 1.31.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 39(42)
Inspect the main antenna connector on and connector on the Carrier Antenna. Action: 1. If dirty or oxidized – clean the pins and pads. 2. If the connector is damaged – replace the Carrier Antenna. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 40(42)
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Trouble Shooting Guide (mech) Problem Areas: Network & Signal 3. If the connector is damaged – replace the PBA Complete. 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 41(42)
Trouble Shooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-Feb-27 Released 1271-7735 Rev 1 Sony Mobile Communications AB – Company Internal 42(42)