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12 Troubleshooting Guide
12.1. User Recoverable Errors
If the unit detects a problem, one or more of the following messages will appear on the display.
The explanations given in the [ ] are for servicemen only.
DISPLAY MESSAGE
• Polygon motor error.
Refer to CALL SERVICE 1 (P.150).
• Laser beam error. Replace LSU unit.
Refer to CALL SERVICE 2 (P.151).
• Fuser unit cannot heat up. Replace fuser unit.
Refer to CALL SERVICE 3 (P.152).
• Fan motor error. Replace fan motor.
Refer to CALL SERVICE 4 (P.153).
• Print motor error. (only for DC motor)
Refer to CALL SERVICE 5 (P.154).
• Charge unit error
(An error occurred in the Charge unit including High voltage unit. (Also the Charger went wrong.))
Refer to CALL SERVICE 6 (P.155).
• The cordless handset you tried to call is in use.
• The cordless handset you are calling is too far from the base unit.
• There is something wrong with the drum cartridge. Replace the drum cartridge and the toner cartridge.
• The document was not fed into the unit properly. Remove the document, and then press [Stop] to clear the
message. Re-insert the document. If misfeeding occurs frequently, clean the document feeder rollers and
try again.
• The drum cartridge is not inserted properly. Re-insert it correctly.
• Recording paper is not installed or the paper input tray has run out of paper. Install paper.
• Recording paper was not fed into the unit properly. Re-insert the recording paper.
• The paper input tray is not installed or is not inserted completely. Insert the paper input tray into the base
unit.
• The loaded recording paper is not the appropriate size. Load recording paper of the size that is shown on
the display.
• If this message is often displayed, also change the recording paper size setting (feature #380).
• The recording paper size setting (feature #380) is set to "B5(ISO)", "B5(JIS)" or "16K", so received faxes
have been stored into memory. Change the recording paper size setting and load the appropriate record-
ing paper.
Note:
• "#1": Check the paper input tray. The displayed paper size depends on the recording paper size setting
(feature #380).
• "#2": Check the manual input tray. The displayed paper size depends on the recording paper size setting
(feature #381).
• Recording paper was not fed into the unit properly. Load the paper again.
• The manual input tray (rear cover) is open. Close it.
• A recording paper jam occurred near the manual input tray (rear cover). Remove the jammed paper.
• The unit is cooling down the fuser unit. Wait for a while.
• The drum is reaching the end of its life. Replace the drum cartridge and the toner cartridge as soon as pos-
sible.
• When performing scan to email address, the total file size of scanned data
exceeded the file size limitation. Divide the document into sections.
• When performing voice to email address, the total size of audio data exceed the file size limitation. Trans-
fer the voice message on your computer first, divide it into sections, then send it to the desired destination
using your email software.
CAUSE AND REMEDY
133
KX-MB2061CXB/KX-MB2061CX2/KX-MB2062CXB
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Table of Contents
Troubleshooting
