Page 1 Dell™ Dimension™ 2300 service tag CD or DVD headphone connector CD or DVD volume control dial floppy drive light power light power button USB 2.0 connectors (2) power connector voltage selection switch keyboard connector parallel connector video connector line-out connector...
Page 2: Abbreviations And Acronyms
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, DellNet, Inspiron, Dell Precision, Dimension, OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel, Celeron, and Pentium are registered trademarks of Intel Corporation;...
Page 3: Table Of Contents
Contents CAUTION: Safety Instructions General ......When Using Your Computer When Working Inside Your Computer Protecting Against Electrostatic Discharge Ergonomic Computing Habits Battery Disposal...
Page 4 Turning Off the Computer 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems ......Floppy drive problems CD drive problems Problems writing to a CD-RW drive...
Page 5 Scanner Problems ......Sound and Speaker Problems No sound from speakers No sound from headphones Video and Monitor Problems If the screen is blank If the screen is difficult to read 3 Advanced Troubleshooting...
Page 6 Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
Page 7: Caution: Safety Instructions
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician.
Page 8 CAUTION: Safety Instructions • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
Page 9: When Using Your Computer
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...
Page 10: When Working Inside Your Computer
Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely.
Page 11: Protecting Against Electrostatic Discharge
When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
Page 12: Battery Disposal
(continued) When Using Your Computer Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 90. Do not dispose of the battery along with household waste.
Page 13: Finding Information For Your Computer
• My device documentation • How to set up a printer • How to troubleshoot and solve problems • How to add parts • How to contact Dell • Warranty information • Express Service Code and Service Tag Number ®...
Page 14 The Dell Support website provides several online tools, including: • Knowledge Base — hints, tips, and online courses • Customer Forum — online discussion with other Dell customers • Upgrades — upgrade information for components, such as memory, the hard drive, and the operating system •...
Page 15 What Are You Looking For? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard • How to use Windows XP • Documentation for my computer and devices Find it Here S e t u p d i a g r a m...
Page 16 F i n d i n g I n f o r ma t i o n f o r Yo u r C o m p u te r...
Page 17: Setting Up And Using Your Computer
S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet...
Page 18: Setting Up A Printer
Setting Up a Printer See the documentation that came with the printer for setup information, including how to: • • • • Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer.
Page 19: Connecting A Usb Printer
screws (2) parallel printer cable Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer Complete the operating system setup, if you have not already done so.
Page 20: Transferring Information To A New Computer
Transferring Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
Page 21: Setting Up A Home And Office Network
To transfer information to a new computer: Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. On the welcome screen, click Next. On the Which computer is this? screen, select New Computer, and then click Next.
Page 22: Network Setup Wizard
HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP . Setting Up and Using Yo ur Computer Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
Page 23: Setting Up Your Internet Connection
Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save any work in progress and close all open programs.
Page 24: Copying Cds
If you are having problems connecting to the Internet, see "Internet, Modem, and E-Mail Problems" on page 35. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.
Page 25: Using Easy Cd Creator Basic
Windows XP Help and Support Center (see "Finding Help Information" on page 32). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer. Each Easy CD Creator Basic project program also has thorough online help files.
Page 26: How To Copy A Cd
• • • How to Copy a CD The procedure assumes that your computer is equipped with a single CD- HINT: If you have a DVD/CD-RW combo drive RW drive (without an additional CD drive). If your computer is equipped and experience recording with both types of drives, see the Roxio documentation for instructions on problems, check the Roxio...
Page 27: Turning Off The Computer
Insert a blank CD into the CD-RW drive and close the tray. The recording starts automatically. After the recording completes, click OK. Turning Off the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. Save and close any open files and exit any open programs.
Page 28 Setting Up and Using Yo ur Computer...
Page 29: Solving Problems
S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems...
Page 30: Finding Solutions
So l vi n g Pro b l em s See page 44. Press a key or move the Tell Me How mouse. See the help file for information on standby mode. Get technical assistance from Dell. See page 93. See page 37.
Page 31 See page 50. See page 48. See page 46. See page 35. See page 42. See page 41. See page 33. See page 43. See page 47. See page 37. See page 38. See page 35. See page 35. See page 38. So l vi n g Pro b l em s...
Page 32: Finding Help Information
90. If the battery still does not work properly, contact Dell (see page 93). So l vi n g Pro b l em s...
Page 33: Drive Problems
Drive Problems Floppy drive problems ® N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
Page 34: Cd Drive Problems
HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. So l vi n g Pro b l em s CD drive problems D J U S T T H E I N D O W S V O L U M E C O N T R O L the lower-right corner of your screen.
Page 35: Dvd Drive Problems
DVD drive problems E S T T H E D R I V E W I T H A N O T H E R eliminate the possibility that the original DVD is defective. N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E button and click My Computer.
Page 36 If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. (10 ft) or more in length, try a shorter one. to All Programs, and then click Modem Helper.
Page 37: Error Messages
N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.
Page 38: General Problems
Click the program that is no longer responding. Click End Task. L O S E S O M E P R O G R A M S A N D — Contact Dell (see page 93). — Insert a disk...
Page 39: A Program Crashes Repeatedly
A program crashes repeatedly H E C K T H E S O F T W A R E D O C U M E N T A T I O N manufacturers maintain websites with information that may help you solve the problem.
Page 40: Other Technical Problems
See "Dell Support Website" for more information about the website (see page 14). See "Dell Technical Support Policy (U.S. Only)" on page 92 for a description of the hardware and software support provided by Dell.
Page 41: General Hardware Problems
General hardware problems If your computer exhibits one or more of the following symptoms, a device conflict may exist: • Your computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. •...
Page 42: Mouse Problems
computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. Mouse Problems C O M P U T E R So l vi n g Pro b l em s — H E C K T H E K E Y B O A R D C A B L E •...
Page 43: Network Problems
F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R R E M O V E T H E P O W E R C A B L E A N D T H E N R E C O N N E C T T H E M O U S E —...
Page 44: Power Problems
No light indicates that there is no network communication. Try replacing the network cable. A G A I N or the person who set up your network to verify that your network settings are correct and that the network is functioning. Power Problems hibernate mode.
Page 45 • Remove and then reinstall any cards (see page 71). • Remove and then reinstall the video card, if applicable (see page 71). • If the problem persists, contact Dell (see page 93). — Electrical appliances on the same circuit or L I M I N A T E I N T E R F E R E N C E operating near the computer can cause interference.
Page 46: Printer Problems
HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. So l vi n g Pro b l em s Printer Problems H E C K T H E P R I N T E R D O C U M E N T A T I O N for setup and troubleshooting information.
Page 47: Scanner Problems
— See the scanner — ® I C R O S O F T — See the scanner documentation for HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer.
Page 48: Sound And Speaker Problems
Sound and Speaker Problems No sound from speakers HINT: The volume control in some MP3 players overrides the are connected as shown on the setup diagram supplied with the speakers. ® Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume volume controls, adjust the volume, bass, or treble to eliminate distortion.
Page 49: No Sound From Headphones
E S T T H E E L E C T R I C A L O U T L E T working by testing it with another device, such as a lamp. L I M I N A T E P O S S I B L E I N T E R F E R E N C E lights, or halogen lamps to check for interference.
Page 50: Video And Monitor Problems
operating in digital mode. To disable digital mode: You may also need to change the playback mode in Windows Media Player: Video and Monitor Problems If the screen is blank HINT: See the monitor documentation for troubleshooting press the button to ensure that the monitor is turned on. If the power light is lit procedures.
Page 51: If The Screen Is Difficult To Read
— Swap the computer and monitor power W A P T H E P O W E R C A B L E S cables to determine if the power cable is defective. E S T T H E V I D E O E X T E N S I O N C A B L E video extension cable and removing the cable solves the problem, the cable is defective.
Page 52 So l vi n g Pro b l em s...
Page 53: Advanced Troubleshooting
S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Using System Restore Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows ®...
Page 54: Using System Restore
Using System Restore The Microsoft to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore.
Page 55: Undoing The Last System Restore
Select a restore point, and then click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.
Page 56: Drivers
Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device.
Page 57: Reinstalling Drivers
Reinstalling drivers NOTICE: The Dell Support website and your provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
Page 58: Resolving Software And Hardware Incompatibilities
ResourceCD and click Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive. At the Welcome Dell System Owner screen, click Next. A message stating that the ResourceCD is detecting hardware in your computer appears.
Page 59: Reinstalling Windows ® Xp
Double-click the malfunctioning device type in the Device Manager list. Double-click the icon for the specific device in the expanded list. The Properties window appears. Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
Page 60 XP . The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .
Page 61 Press <Enter> to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. Completing the GUI Setup When the computer restarts, you will see the following message: any key to boot from the CD...
Page 62 Completing the Operating System Setup When the computer restarts, you will see the following message: any key to boot from the CD appears. Reinstalling Drivers and Software Advanced Troubleshooting When the Welcome to Microsoft screen appears, click Next. When the How will this computer connect to the message appears, click Skip.
Page 63: Adding Parts
S E C T I O N 4 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer Adding Cards Adding a Second CD or DVD Drive Adding Memory Replacing the Computer Cover...
Page 64: Front And Back View Of The Computer
Front and Back View of the Computer Front View CD or DVD drive The drive activity light is on when the computer reads data from the CD or DVD activity light drive. CD or DVD eject button Press this button to eject your CD from the CD or DVD drive. floppy drive eject button Press this button to eject a disk from the floppy drive.
Page 65 12 service tag This label lists your computer's service tag and your Express Service Code (if applicable). If you call Dell technical support, use your Express Service Code to route the call directly to the correct support personnel. The Dell technical support staff will ask for your service tag.
Page 66: Back View
Back View mouse connector Plug your computer’s PS/2 mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. serial connector Connect a serial device, such as a handheld device, to the serial port. card slots Use these slots for PCI cards, such as a modem or a network adapter.
Page 67: Removing The Computer Cover
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Shut down the computer (see page 27).
Page 68 thumbscrew computer cover cover button Place the computer cover on a level surface. A d d i n g Par ts...
Page 69: Looking Inside Your Computer
Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
Page 70: System Board
System Board main power connector memory module connectors fan connector microprocessor connector 12-V power connector A d d i n g Par ts CD drive hard drive connector connector back of computer floppy drive control panel connector connector battery socket CMOS jumper front-panel I/O connector...
Page 71: Adding Cards
Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. The computer’s card connectors allow you to install different types of devices, such as modems and network adapters.
Page 72 card connector on system board A d d i n g Par ts CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.
Page 73 fully seated Secure the filler bracket onto the end of the card with the screw you removed in step 5. Connect any cables required for the card as described in the card documentation. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment.
Page 74: Adding A Second Cd Or Dvd Drive
Adding a Second CD or DVD Drive HINT: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.
Page 75 Release and remove the front panel: Push the release lever to release the top tab. Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). Rotate the front panel to separate it from the side hinges. side hinges (3) front panel top tab...
Page 76 Pull the two front-panel tabs towards you, and then push out the front- panel insert. insert tabs (2) A d d i n g Par ts...
Page 77 Reach inside the computer and push the metal plate towards you so that it snaps off of the computer or insert a small screwdriver inside one of the holes on the front of the metal plate and pry it towards you until it snaps off.
Page 78 HINT: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. A d d i n g Par ts Gently slide the drive into place. securing screw Once the drive is in place, apply pressure to ensure the drive is fully seated.
Page 79 Reattach the front panel to the side hinges, and then rotate the panel until it snaps onto the front of the computer. side hinges (3) Replace the computer cover (see page 82). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 80: Adding Memory
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 85. HINT: Memory purchased from Dell is covered under your computer warranty. A d d i n g Par ts CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
Page 81 memory module connectors securing clips (2) notches (2) memory module crossbars (2) connector cutouts (2) step 7 step 8 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
Page 82: Replacing The Computer Cover
Replacing the Computer Cover A d d i n g Par ts Click the Start button, right-click My Computer, and then click Properties. Click the General tab. To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Ensure that all cables are connected, and fold cables out of the way.
Page 83: Appendix
S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Notices Limited Warranties and Return Policy...
Page 84: Specifications
Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Appendix ® ®...
Page 85 Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Audio Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive Video Video controller *Integrated AGP graphics uses a maximum of 32 MB of main memory.
Page 86 Audio Audio controller Controls and Lights Power control Front-panel power light Hard-drive access light Power DC power supply: Backup battery Physical Height x Width x Depth Weight Appendix Integrated AC97 push button solid green for power-on state; blinking green for standby state green Wattage 200 W...
Page 87: Standard Settings
Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program.
Page 88: Viewing Settings
• Appendix Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft down your computer and try again.
Page 89: Clearing Forgotten Passwords
– Security provides indications and settings for user and setup passwords. – Power provides settings for system power management features. Boot provides information about how the computer starts. – – Exit provides selections for saving and loading the program settings. •...
Page 90: Replacing The Battery
Connect your computer and devices to electrical outlets, and turn them on. After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 27). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
Page 91 Record all the screens in the system setup program (see page 87) so that you can restore the correct settings when your perform step 7. Open the computer cover (see page 67). Locate the battery socket BATTERY (see page 70). Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
Page 92: Dell Technical Support Policy (U.s. Only)
Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.
Page 93: Definition Of "Third-Party" Software And Peripherals
Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.
Page 94 Country (City) International Access Code Country Code City Code Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...
Page 95 International Access Code Country Code City Code Bermuda General Support Bolivia General Support Brazil Website: www.dell.com/br International Access Code: 00 Customer Support, Technical Support Country Code: 55 Tech Support Fax City Code: 51 Customer Care Fax Sales British Virgin Islands...
Page 96 Country (City) International Access Code Country Code City Code China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Customer Experience...
Page 97 Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care...
Page 98 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support Customer Care Switchboard Switchboard (calls from outside of France)
Page 99 Country Code City Code Hong Kong Technical Support (Dimension™ and Inspiron™) International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Country Code: 852 Customer Service (non-technical, post-sales issues) Transaction Sales Large Corporate Accounts HK Large Corporate Accounts GCP HK...
Page 100 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...
Page 101 Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)
Page 102 Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)
Page 103 Home/Small and Medium Business Fax Home/Small and Medium Business Customer Care Corporate Corporate Fax Corporate Customer Care New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business...
Page 104 Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...
Page 105 Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Technical Support Country Code: 27 Customer Care City Code: 11...
Page 106 International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
Page 107 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: dell.co.uk/lca/customerservices Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred...
Page 108 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Appendix Department Name or Service Area, Website and E-Mail Address Area Codes,...
Page 109: Returning Items For Warranty Repair Or Credit
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
Page 110 If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Page 111: Nom Information (Mexico Only)
Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 512-338-4400 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.
Page 112 Appendix...
Page 113: Limited Warranties And Return Policy
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year (U.S. only) limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe the limited warranties for the U.S., the Return Policy for the U.S., the limited warranties for Canada, and the manufacturer guarantee for Latin America...
Page 114 During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.
Page 115 What if I purchased a service contract? If your on-site service contract is with Dell, on-site service will be provided to you under the terms of the on-site service agreement. Please refer to that contract for details on how to obtain service.
Page 116: Total Satisfaction" Return Policy (U.s. Only)
"Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...
Page 117: Limited Warranty For Canada
You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Page 118 If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Page 119 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
Page 120 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the warranty period in order for the repair(s) to be covered by the limited warranty.
Page 121 Dell’s Customer Technical Support in advance to obtain Dell’s concurrence that a part should be replaced and to have Dell ship the replacement part. Dell will ship parts (freight prepaid) if you use an address in Canada, where applicable. Shipments to other locations will be made freight collect. Dell will include a prepaid shipping container with each replacement part for your use in returning the replaced part to Dell.
Page 122: One-Year End-User Manufacturer Guarantee (Latin America And The Caribbean Only)
Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
Page 123: Intel ® Warranty Statement For Pentium ® And Celeron ® Processors Only (U.s. And Canada Only)
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. ® ® ® Intel Warranty Statement for Pentium and Celeron Processors Only (U.S.
Page 124 Appendix...
Page 125: Index
58 contact numbers, 93 copying CDs general information, 24 helpful tips, 25 how to copy a CD, 26 Dell support policy, 92 Dell Support website, 14 display. See monitor drivers reinstalling, 57, 59 drives fixing problems, 33 DVD drive...
Page 126 I n d e x floppy drive fixing problems, 33 hard drive fixing problems, 35 hardware fixing problems, 41 incompatibility, 58 Help and Support Center accessing, 15, 32 help file accessing, 32 home network, 21 Internet fixing problems, 35 IRQ conflicts, 58 keyboard fixing problems, 41 memory...
Page 127 technical assistance telephone numbers and addresses, 93 warranty repair or credit, 109 Tell Me How help file accessing, 15, 32 troubleshooting advanced, 53 solving problems, 30 turning off the computer, 27 video fixing problems, 50 volume adjusting, 48 warranty, 113 Windows License Label, 13 Windows XP device driver rollback, 57...
Page 128 I n d e x Index...

Dell Dimension 2300 Owner's Manual

1 Setting up and Using Your Computer

2 Solving Problems

3 Advanced Troubleshooting

4 Adding Parts

5 Appendix

Index

Quick Links

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Summary of Contents for Dell Dimension 2300

Table of Contents