Troubleshooting - PowerXL CM-001 Owner's Manual

Troubleshooting

Problem
The appliance does not work
Food not cooked
Food is not fried evenly
White smoke coming
from appliance
French fries are
not fried evenly
Fries are not crispy
Door came off
Error Codes
16
PowerXL Air Fryer Oven™
10-Quart
Possible Cause
The appliance is not plugged in.
The appliance has not been turned on by setting the
preparation time and temperature.
The Air Flow Racks or Basket are overloaded.
The temperature is set too low.
Some foods need to be turned during the
cooking process.
Foods of different sizes are being cooked together.
Oil is being used.
Accessories have excess grease residue from
previous cooking.
Potato is not prepared properly.
Potatoes not rinsed properly during preparation.
Fries are not cut evenly.
Fries are too crowded.
Raw fries have too much water.
Door came off the hinge and was not replaced
properly.
Display Shown
E1
E2
Solution
Plug power cord into wall socket.
Set the temperature and time. Check that door is closed.
Use smaller batches for more even cooking.
Raise temperature and continue cooking
Check halfway through process and turn food if needed.
Cook similar-sized foods together.
Wipe down to remove excess oil.
Clean the components and appliance interior after each use.
Use fresh, firm potatoes.
Use cut sticks and pat dry to remove excess starch.
Cut fries thinner or use precut fries.
Spread the fries out or cook fewer fries in one batch.
Dry potato sticks properly before misting oil. Cut sticks smaller.
Add a bit more oil.
With the door slightly open (1 in./2.5 cm) from the closed
position, align the hinge so the joints fall into the slots and
close the door.
Possible Cause
Broken circuit of the thermal sensor
Short circuit of the thermal sensor
Solution
Call Customer Service
Call Customer Service