GE OptiSonde User Manual page 4

October 2007
Return Policy
iv
If a GE Sensing instrument malfunctions within the warranty period,
the following procedure must be completed:
1. Notify GE Sensing, giving full details of the problem, and provide
the model number and serial number of the instrument. If the
nature of the problem indicates the need for factory service, GE
Sensing will issue a RETURN AUTHORIZATION number (RA), and
shipping instructions for the return of the instrument to a service
center will be provided.
2. If GE Sensing instructs you to send your instrument to a service
center, it must be shipped prepaid to the authorized repair station
indicated in the shipping instructions.
3. Upon receipt, GE Sensing will evaluate the instrument to
determine the cause of the malfunction.
Then, one of the following courses of action will then be taken:
• If the damage is covered under the terms of the warranty, the
instrument will be repaired at no cost to the owner and returned.
If GE Sensing determines that the damage is not covered under the
•
terms of the warranty, or if the warranty has expired, an estimate
for the cost of the repairs at standard rates will be provided. Upon
receipt of the owner's approval to proceed, the instrument will be
repaired and returned.