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Troubleshooting
Note
Disconnect the phone line
from the DTIM before servic-
ing.
Specifications
6
No Dial Tone
If there is no dial tone at on-site phones after wiring the RJ-31X jack, use the following to find the
cause.
•
Wait 2 minutes and try again. The DTIM may be busy trying to report to the central station.
•
Check the DB-8 cord connections at the module and RJ-31X jack (see Figure 4). Replace the
cord if necessary.
•
Disconnect the DB-8 cord from the RJ-31X jack. If the phone still doesn't work, the problem
is in the RJ-31X jack wiring. Check the RJ-31X jack wiring and TELCO block wiring (see
Figure 4). Replace the RJ-31X jack if necessary.
•
Perform a phone test after troubleshooting the phone line
for phone test procedures).
Constant Dial Tone
•
If a constant dial tone prevents you from using the phone, there may be one or more polarity-
sensitive phones on the premises. Reverse the phone wires connected to the brown and gray wire
terminals on the RJ-31X jack (see Figure 4).
No System Response
If the system does not respond in sensor test (as described in the panel installation instructions),
try the following:
•
Make sure the DTIM battery is installed.
•
Check the DTIM for a dead battery. Replace the battery if necessary.
•
Use an RF Sniffer (60-401) to verify that the DTIM is transmitting (remove and replace the
DTIM cover to cause a transmission).
•
Verify that the DTIM was added (learned) into panel memory correctly.
•
Relocate the DTIM to a different location.
Trouble Condition
•
If the panel indicates a Tamper condition for this device , check that the cover is securely in
place and that the spring is on the tamper switch.
If the panel indicates a Low Battery condition for this device , replace the DTIM battery and
•
conduct a phone test.
•
If the panel indicates a Phone Failure condition for this device , make sure the phone line is
connected.
Module Supervisory
•
If the panel indicates a DTIM supervisory condition, use an RF Sniffer (60-401) to verify that
the DTIM transmits when the cover is removed and replaced. If it does not transmit, check the
battery and replace it if necessary.
•
If the sniffer indicates that the DTIM is transmitting, it may be out of panel receiving range.
Use the sensor test to verify that the DTIM is within panel range. If necessary, test the DTIM
from other locations until an acceptable location is found.
Compatibility: .........................Allegro, Simon panels version 4.0 and higher
Wireless Range:........................500 feet open-air (nominal)
Power Source: .........................3.6 V AA Lithium Battery
Storage Temperature: ..............-30° F to 140° F (-34° C to 60° C)
Operating Temperature: .........32° F to 120° F(0° C to 49° C)
Maximum Humidity: ..............90% relative humidity, noncondensing
Dimensions: .............................4.0" (10 cm) W, 6.25" (16 cm) H, 1.0" (2.5 cm) D
(see your panel installation instructions
Dialog Telephone Interface Module Installation Instructions
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