UNIVERGE SV8100
Input Data
Item
No.
Feature Cross Reference
Programming Manual
Item
12
Change Agent ACD Group by
Supervisor
When using service code 669 to
change an agent ACD group, the
supervisor must enter a 2-digit number
for the group. For example, to change
to ACD group 4, the entry would be 669
04.
13
ACD Agent Changing Own ACD
Group
Using this service code, an ACD Agent
can reassign themselves to another
ACD Group.
MLT = Multiline Terminal
SLT = Single Line Telephone
Conditions
None
Automatic Call Distribution (ACD)
Default
Terminals
(OT)
MLT
769
MLT
775
Issue 10.1
Default
Related
(AU)
Program
20-13-33
669
20-13-33
670
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