Troubleshooting - Philips Respironics E30 User Manual

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4.9 Troubleshooting

Your device is equipped with a self-diagnostic tool called Performance Check. This tool can evaluate your
device for certain errors. Use Performance Check when directed by Philips Respironics customer service.
The table below lists some of the problems you may experience with your device and possible solutions to
those problems.
Problem
Nothing happens when
you apply power to the
device. The backlights
on the buttons do not
light.
The airflow does not
turn on.
The device's display is
erratic.
Icon Priority
Status
Why it happened
There's no power at the
outlet or the device is
unplugged.
There may be a problem
with the blower.
The device has been
dropped or mishandled,
or the device is in an area
with high Electromagnetic
Interference (EMI)
emissions.
Description
Displayed when a new
language is selected from
the menu.
What to do
Ensure the device is properly plugged into an AC
power source. If using a UPS, ensure the UPS is
properly plugged into an AC power source and
the UPS is turned ON. Make sure there is power
available at the outlet. Make sure the AC power
cord is connected correctly to the power supply
and the power supply cord is securely connected
to the device's power inlet. If the problem
continues to occur, contact Philips Respironics or
the product support team. Return both the device
and power supply so they can determine if the
problem is with the device or power supply.
Make sure the device is powered correctly.
Make sure the Home screen appears on the user
interface. Press the Therapy button on top of the
device to start airflow. If the airflow does not turn
on, there may be a problem with your device.
Contact Philips Respironics or the product support
team.
Unplug the device. Reapply power to the device.
If the problem continues, relocate the device to
an area with lower EMI emissions (away from
electronic equipment such as cellular phones,
cordless phones, computers, TVs, electronic
games, hair dryers, etc.). If the problem still occurs,
contact Philips Respironics or the product support
team.
Alarms, alerts, and troubleshooting
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