Troubleshooting - Toshiba 7FM03281000 Owner's Manual

Troubleshooting

When a problem occurs during operation, please check the following troubleshooting guide and take
corrective action.
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn off the
printer, remove the battery pack, then contact a TOSHIBA TEC service representative for assistance.
If an error message is displayed.
When an error message is displayed, follow the respective instruction, then press the [PAUSE] button.
The error will be cleared.
Error Message
COMMS ERROR
PAPER JAM ****
NO PAPER ****
COVER OPEN ****
HEAD ERROR
FLASH WRITE ERR.
FORMAT ERROR
Cause
A parity error or framing error has
occurred during communication by RS-
232C.
The media is not loaded properly.
The media is jammed in the printer.
The media is not fed properly.
The reflective sensor does not detect
black marks .
The transmissive sensor does not detect
gaps between labels.
The printer ran out of media.
The top cover is opened.
A part of the print head element is
broken.
A flash memory write error occurred.
A flash memory format error occurred.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
Load the media properly.
Remove the jammed media, and load the
media properly. Press the [PAUSE]
button.
Load the media properly and press the
[PAUSE] button.
Load the media properly.
Load the media properly. If the problem
recurs, set a threshold again.
Load a new media roll and press the
[PAUSE] button.
Close the top cover.
Turn off the printer and contact TOSHIBA
TEC service representative for
replacement of the print head.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
Turn off the [POWER] button, then back
to on. Send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
28
Solution