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Returning Instruments for Service
If a mainframe is being returned to Hewlett-Packard for servicing, ll in and attach a blue
service tag. Service tags are supplied at the end of this manual. Please be as speci c as
possible about the nature of the problem. Include copies of error messages, data related to
mainframe performance, type of system, etc., along with the mainframe being returned.
Packaging
The original shipping containers should be used. If the original materials were not retained,
identical packaging materials are available through any Hewlett-Packard oce.
Caution
Instrument damage can result from using packaging materials other than
those speci ed. Never use styrene pellets as packaging material. They do not
adequately cushion the instrument or prevent it from shifting in the carton.
They also cause instrument damage by generating static electricity.
Instrument Shipping Preparation Procedure.
1. Fill out a blue repair card (located at the end of this manual) and attach it to the
instrument. Include any error messages or speci c performance data related to the problem.
If a blue repair tag is not available, the following information should be noted and sent with
the instrument.
a. Type of service required
b. Description of the problem
c. Is problem constant or intermittent
d. Name and phone number of technical contact person
e. Return address
f. Model number of returned instrument
g. Full serial number of returned instrument
h. List of any accessories returned with instrument
2. Pack the instrument in the appropriate packaging materials. Original shipping materials or
the equivalent should be used. If the original or equivalent materials cannot be obtained,
instruments can be packaged for shipment using the following instructions.
Caution
Inappropriate packaging of instruments may result in damage to the instrument
during transit.
1-12 General Information
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