Consultation - Siemens HiPath 4000 Operating Manual

Conducting calls – the basic functions
Step by Step
> <
CALLBACK
> <
MUELLER MOBILE
TH 06.02 09:23
> <
NEXT
> <
DELETE
Callback deleted.
> <
CANCEL
> <
CONSULT
6
[
Select the menu item and confirm.
[
The oldest entry is displayed first.
> <
Select the required command.
Displaying the next entry:
[
Select and confirm the command to view the next en-
try.
Deleting an entry that is displayed:
[
Select and confirm the command.
You receive confirmation: "Callback deleted".
Terminating callback display:
[
Select and confirm the command.
a
Press the On-hook key to end the operation.

Consultation

You interrupt your call to consult with a user (including
external users) and then resume the original call.
p
You are on a call.
Activating and conducting an enquiry/consultation
call
[
Activate enquiry. The current call is placed "on-hold", so
that the first user waits.
o
Enter the phone number for the consultation call.
p
The number is dialled. The user answers. The consulta-
tion starts.
The second user is busy or does not answer
"
Cancel the enquiry. You are reconnected to the first
partner.
During the consultation you can:
• book a callback (
• activate call waiting (
• override (
Page 5),
Page 72) or
Page 73).