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Setting Up
While I am adding a
new Device to my
account, I am not able
to find any Device to
add.
Setting Up
During setup on
devices for Android™
and iOS, I am not able
to find my Device
during the last step and
the setup fails.
Connectivity
I am not able to access
Issues
my Device.
Connectivity
I get a message: We
Issues
are having problems
accessing your Device.
This could be due to
the lack of an internet
connection. Please
wait and try again later.
22
If you are trying to add a Device which
has previously been added into your
account or another account, you will
first have to reset the Device. This can
be done by pressing and holding the
PAIR button at the bottom of the
Device for 7 seconds.
Please reset the Device to setup
mode and try again. Press and hold
the PAIR button on the bottom of the
Device untill you hear a beep. Wait for
a minute for the Device to restart.
When the Device LED is flashing, this
indicates that it is in setup mode. Now
restart the setup from your
smartphone again.
Please check if the Device is within
Wi-Fi range. If the LED on your Device
is flashing slowly, please try to move
the Device closer to the router for
better Wi-Fi connectivity and try
again.
1. Please try again in a few minutes.
This could be because of any
issue with your internet
connection.
2. If the problem remains, please
restart your Device to check if
this fixes the problem.
3. Please restart your Wireless
Router.
Troubleshooting
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