Table of Contents
Advertisement
9. Troubleshooting
Problem
Category
Account
I am unable to login
even after registration.
Account
I receive an error
message saying: "E-
mail ID is not
registered".
Account
What do I do if I forget
my password?
Account
I am unable to receive a
new password although
I have used the "Forgot
password" option.
Features
The sound alert setting
threshold is not right.
Features
The lightshow
projection image is
blurry.
Troubleshooting
Problem
Description / Error
Solution
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Sign in to
create an account.
Click on the "Forgot Password" link on
https://app.hubbleconnected.com/
#lostpassword OR on your Android™
or iOS application. An e-mail will be
sent to your registered e-mail address.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your e-mail
account.
You can Adjust Sound Sensitivity to
trigger notifications under Setting
menu.
Please make sure that the distance
between the Dream Machine and the
projection area is approximately 7 - 10
feet.
21
Advertisement
Table of Contents
