Auto Attendant Announcement Recording Recommendations - Toshiba Strata CT System Administrator Manual

Auto Attendant
CAUTION! Make sure that your system DISA security code is set and protected. This is necessary to
prevent unauthorised outgoing DISA calls from being charged (billed) to your
company's telephone lines. See the instructions,
Security Code" on Page 5.

Auto Attendant Announcement Recording Recommendations

Primary announcements are played to the caller when the Auto Attendant first answers an Exchange
line. Secondary announcements (optional) are played to the caller after dialling a busy or unanswered
station. Announcements should be kept as short as possible to allow fast call handling, and to
eliminate overflow situations. Typical announcements should run between 10 and 20 seconds. Both
primary and secondary announcements should play the Auto Attendant dialling plan options.
If many Exchange lines ring the Auto Attendant (heavy traffic), multiple announcement machines can
H
be installed to accommodate quick answer of incoming calls. The system can support up to four
primary announcements and up to four secondary announcements. All primary announcements
should play the same message/dial prompts, and all secondary should play the same secondary
announcement. Follow the announcement device manufacturer's instructions to record the auto
attendant announcements.
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4
Setting System Parameters
"Direct Inward System Access (DISA)
Strata CT System Administrator Guide October 2000