Remote Hold Across The Network; Call Pickup Across The Network - Samsung Officeserv 7100 Technical Manual

OfficeServ 7100
TECHNICAL MANUAL
Notes:
Multiple NP keys can be programmed per keyset in MMC 722.
•
Pages can be made to page groups in other nodes; however, stations from other
•
nodes in the network cannot exist in a local page group.
NP keys can be programmed in MMC 722/723 with or without the extenders.
•
This feature is supported over Q-sig and IP networking.
•
MMC INFORMATION:
MMC 722 (program NPAGE key to keysets)
•
MMC 724 (program NPAGE feature access code)
•

REMOTE HOLD ACROSS THE NETWORK

The purpose of the remote Hold feature is to allow a user to place a trunk call on
exclusive hold at another station in another node. This is called Remote Hold because
it is on hold at a station other than yours. To do this, a user (ext. 2001) talking on a CO
line, initiates a transfer to another station in another node. Press TRSF, receive dial tone,
then dial the extension number (3001). When you hear ring back tone press the HOLD
key. This places the trunk call on hold at the remote station (3001). The user then can
use the designated Network Page key to make an announcement that the caller is
holding on station 3001.
At this point the user at ext 3001 simply takes the call off hold and begins speaking.
When the user is not near his station when he hears the page announcement he can
go to another station and dial the Hold Pick up code 12 + 3001.
Note: A CO call cannot be put on Remote Hold at a virtual extension in another node. It
can be put on Remote Hold at a virtual extension within the same node.
MMC INFORMATION: NONE

CALL PICKUP ACROSS THE NETWORK

This feature enhancement allows ringing calls, recalls and held calls to be picked up by
other stations across the network. A station user in the main office can use the directed
pick-up, hold pickup or page/park pickup codes to answer calls from the main or
branch offices. An example would be a call is answered at the branch office. The call is
then parked. The station user performs an internal page to all members in the main
office and announces that the call is parked for pickup. Any user can respond to the
page by going to any station in the main office and dialing the page pickup access
code to remove the caller from hold in the branch office location.
2.9.9
Table of Contents
Home Page
PROGRAMMING
PART 2 JANUARY 2009