Acer Z500 Service Manual
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Acer Z500 Service Manual

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Z500
Service Guide Level1~2
SERVICE GUIDE
Z500
1
Version 1.0

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Summary of Contents for Acer Z500

  • Page 1 Z500 Service Guide Level1~2 SERVICE GUIDE Z500 Version 1.0...

  • Page 2: Table Of Contents

    System Spec Features……………………………………………………………………………………………………..3 System Block Diagram……………………………………………………………………………………..4 Product 6six view …………………………………………………………………………………………...5 Software upgrade Software upgrading…………………………………………………………………………………………6 SD card upload SOP………………………………………………………………………………………..9 Acer 22 code define and SOP……………………………………………………………………………14 Machine Disassembly and Assembly Product Fixture……………………………………………………………………………………………..20 Disassembly procedure…………………………………………………………………………………….20 Assembly procedure………………………………………………………………………………………..26 Diagnostics SOP………………………………………………………………………………………………33 Explode Diagram……………………………………………………………………………………………45 Z500 Spare part List………………………………………………………………………………………...46...

  • Page 3: Features

    Z500 Service Guide Level1~2 Features Version 1.0...

  • Page 4: System Block Diagram

    Z500 Service Guide Level1~2 System Block Diagram Version 1.0...

  • Page 5: Product 6Six View

    Z500 Service Guide Level1~2 Product six view Version 1.0...

  • Page 6: Software Upgrading

    Z500 Service Guide Level1~2 Software Upgrade SOP 1. Install USB Driver 1.1 Run “Install.bat” Which in Driver_Auto_Installer_V1.352.00 2. When you upgrade the FW, you can see the follow item if the driver is install ok 3. Upgrade Phone SW 3.1 Open “Flah tool”...
  • Page 7 Z500 Service Guide Level1~2 3.2 Load “Scatter File”, Tap scatter loading choose “MT6582…TXT” and loading 3.3 Tap Firmware Upgrade Version 1.0...
  • Page 8 Z500 Service Guide Level1~2 3.4 Download Finished when show this page Version 1.0...

  • Page 9: Sd Card Upload Sop

    SD Card upload SOP 1. At APP list, Select setting icon，then select ”About phone”. 2. Record Acer SW version like figure1.Do Phone had Power off! 3. Copy the upgrade file into root path of SD card, and then insert into phone Upgrade file:update-Acer_AV0K0_Z500_1.003.00_EMEA_GEN1-user.zip...
  • Page 10 Z500 Service Guide Level1~2 Model UI as the Figure2 5. When see the P1 UI, then press Vol.-up to move the cursor to “Recovery Mode”， Press Vol.-down to select, then the system will migrate intofigure3 Version 1.0...
  • Page 11 Z500 Service Guide Level1~2 At the status of figure3, Press power key, then system migrate into recovery menu 7. Press Vol.-down to move the option of “apply update from external SD card”. 8. Press Vol.-up to select “apply update from external SD card”, then system migrate into the below figure4 9.
  • Page 12 11. At the status of figure7, “reboot system now” has been selected by default and thenpress Vol.-upto reboot phone, then complete the upgrade work 12. We can double confirm Acer SW version when we reboot phone, if SW version upgrade success, We can see it at About phone...
  • Page 13 Z500 Service Guide Level1~2 FAQ: Frequent reason of upgrade fail and action (1) Apply a fault SD card file package (for example other phone package) Action: you should select appropriate upgrade file package (2) Fail to copy the upgrade package into SD by interfere of anti-virus tool or original upgrade package is...

  • Page 14: Acer 22 Code Define And Sop

    Service Guide Level1~2 Acer 22 code define and SOP PPPPPPPPPP: Acer KC PN (2-5-3 code) which is from the BOM by PM, 10 characters, without dots. YWW: 1 digit of year and 2 digits for week code. Y is for the last digit of year. For example: 9 if for 2009, 0 is for 2010, 1 for 2011, etc.
  • Page 15 Z500 Service Guide Level1~2 22 SN Read/Write SOP A.Chose Modem and AP Database) 1. When the device want to Read / Write SN and SNID , in addition to first select the corresponding Database , you must let the device into Meta Mode .Please press "Enter Meta Mode" button, and then Connect the USB cable to the computer and device link .
  • Page 16 Z500 Service Guide Level1~2 B.Read SN/SNID 1. Check SN and SNID feature items : Version 1.0...
  • Page 17 Z500 Service Guide Level1~2 2. Click Read button 3.SN and SNID are shown in themselves’ “Value” column separately. The result of each performed operation is represented by “P” (pass) or “F” (failed) in the bottom list. The final result is shown in top right “Status” area.
  • Page 18 Z500 Service Guide Level1~2 Write SN/SNID 1. Check Serial Number feature items , double click Serial Number“Value” field , enter new SN , then click “Write” button. Version 1.0...
  • Page 19 Z500 Service Guide Level1~2 2. Pass or fail will show in “Status” filed. Exit Meta mode When all test complete, click “Exit Meta Mode” . Device will exit Meta mode and into charging mode. Version 1.0...

  • Page 20: Product Fixture

    Z500 Service Guide Level1~2 Device Disabling and Assembling Procedure Disasembly procedure 工具需求 1. Phillips screw-driver #00 2. Torx screw-driver T5 3. Opening tool 4. Cleaning cloth 5. ESD tweezers 6. ESD wrist strap Slightly lift the battery cover. Version 1.0...
  • Page 21 Z500 Service Guide Level1~2 Loosen 6 screws from the housing at the location indicated with Phillips screw-driver #00 1. The hooks are at the location indicated. 2. Insert the opening tool in between the chassis and the housing to release the hooks at the location indicated.
  • Page 22 Z500 Service Guide Level1~2 Lift the housing by following the direction of the arrow. 1. Use an opening tool to disconnect the battery connector. 2. Use an opening tool to lift the battery at the location indicated. Version 1.0...
  • Page 23 Z500 Service Guide Level1~2 Follow arrows disassembly Use an opening tool to disconnect the TP FPC. Use an opening tool to disconnect the P-sensor FPC. Version 1.0...
  • Page 24 Z500 Service Guide Level1~2 Use an opening tool to disconnect the main camera. Release the vibrator form the housing. Use an opening tool to lift the volume key FPC. Version 1.0...
  • Page 25 Z500 Service Guide Level1~2 Use an opening tool to lift the power key FPC. Use an opening tool to lift the speaker holder with antenna FPC at the location indicated. Version 1.0...

  • Page 26: Assembly Procedure

    Z500 Service Guide Level1~2 1. Use the opening tool to release the main board from the housing. 2. Use the opening tool to disconnect the LCM connector at the location indicated. The disassembling process is done Assembly procedure 1. Connect the LCM FPC to the main board at the location indicated.
  • Page 27 Z500 Service Guide Level1~2 Follow arrows assembly Version 1.0...
  • Page 28 Z500 Service Guide Level1~2 Assemble the volume key FPC to the chassis. Assemble the power key FPC to the chassis. Fasten 3 screws at the location indicated. Torque 1.2 ± 0.1 KGF-CM Version 1.0...
  • Page 29 Z500 Service Guide Level1~2 Connect the TP FPC to the main board. Connect the P-sensor FPC to the main board. Assemble the main camera and connect the camera FPC to the main board. Version 1.0...
  • Page 30 Z500 Service Guide Level1~2 1. Connect the battery connector to the main board. 2. Assemble the battery to the housing at the location indicated. Press the housing firmly. Version 1.0...
  • Page 31 Z500 Service Guide Level1~2 Fasten 6 screws at the location indicated. Torque 1.2 ± 0.1 KGF-CM Press the battery cover down to lock the device. (You will hear a click when the back cover is locked in place) The assembling process is done...
  • Page 32 Z500 Service Guide Level1~2 3500000157W 3 SCREW CROSS MA1.6 Y L2.2 SIL SWRCH18 Version 1.0...

  • Page 33: Diagnostics Sop

    Z500 Service Guide Level1~2 Diagnostics SOP 1.Tap ”Volume down and Power key” at power off mode 2.Enter FTM mode There are 4 items Item Test: Enter FTM item Clear Test Report: Version: ShutDown: Mark: In FTM mode, Hard key define below...
  • Page 34 Z500 Service Guide Level1~2 1.Select item test When you tap volume up key, enter Item test 2.If you do one test, you can select it use volume down, and tap volume up key enter 1.Use finger tap line between two red line. 2. Do one by one step until TP test finished note：the one of the Touch Panel or Touch Panel Selftest can pass，the other item will be pass...
  • Page 35 Z500 Service Guide Level1~2 2.Into test items, select “Self Test”，press Volume up , it can test self, then go into main menu when test finished. Keys & Vibrate: press Rapid key、Volume +,then self test finished and back to main menu.
  • Page 36 Z500 Service Guide Level1~2 Show Test Images: continue to press volume down key, there are 9 picture which previous 6 pictures is red/green/blue/ black/gray/white. When these 6 picture is OK, then check LED light ,which is red/ green. Press volume up key ,you can end this test.
  • Page 37 Z500 Service Guide Level1~2 Check whether can play music normally from Speaker Check whether can play music normally from Receiver 1. Select Headset and enter this item. Version 1.0...
  • Page 38 Z500 Service Guide Level1~2 2. Insert headset, then select test head set 3. When music play finish, if you don’t hear noise from headset. 4. Select pass use volume up key Plug in the headset, then press headset button ,if pass, it will auto back to item test screen In test item, then plug in the headset, Select Mic1 input voice from mic of the phone bottom ,and select Version 1.0...
  • Page 39 Z500 Service Guide Level1~2 Mic2 input voice from mic of the Phone top, then to check whether the voice can output normally from the headset Select Headset Mic to Headset and enter this item. Insert headset, then talk to headset mic, if no noise ,select Pass, Auto back to item test Version 1.0...
  • Page 40 Z500 Service Guide Level1~2 Select FM and enter this item. Insert headset, then check 100MHz & 107.1 MHz Broadcast Put the phone on the test fixture, then select “Preview/Capture/Strobe” to test In preview page, press volume down to open the flash lamp , the flash lamp will flash random times .
  • Page 41 Z500 Service Guide Level1~2 up ley to photo, and press volume down key to back Put the phone on the test fixture, press the volume up key into test item, after initializatied, then turn round the test fixture, testing 6 face This item should test PS &...
  • Page 42 Z500 Service Guide Level1~2 Step1： Put the phone on the test fixture, set the PS cal=1.5 cm Step2：make the phone ，then select “Test PS black card CT” Step3：make the phone cover(0.8cm), then select ” Test PS black card 0.8cm” Step4：test Light Sensor，when the light source is 100～600,it can be pass Note ：when G-sensor &...
  • Page 43 Z500 Service Guide Level1~2 In this item,the system will auto search the device ,which the mac is ” 11：22：33：44：55 ” Then test is over Put the phone on the test fixture, then in the test item, the system will search GPS, then test is over...

  • Page 44: Explode Diagram

    Z500 Service Guide Level1~2 Explode Diagram Version 1.0...
  • Page 45 Z500 Service Guide Level1~2 Version 1.0...

  • Page 46: Z500 Spare Part List

    Z500 Service Guide Level1~2 Spare part list CEI P/N Qty-per Description Specification 251ALR5501W BATT-COV 55/1G/2G_56/1G_57/1G_58/1G BATT_COVER W LEATHER(BLACK) 251ALR5502W BATT-COV 55/1G/2G_56/1G_57/1G_58/1G BATT_COVER W LEATHER(SILVER) 252ALR5502W BATT-COV 55/1G/2G_56/1G_57/1G_58/1G PC BLACK NO LEATHER 252ALR5504W BATT-COV 55/1G/2G_56/1G_57/1G_58/1G PC SILVER NO LEATHER 3500000145W SCREW CROSS M1.6 Y L3.2 BLK S18A CHA...

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