Samsung iDCS500 Manual page 61

4-22 Chapter 4
Business Feature Package
SPECIAL CODE TABLE SPECIAL CODE TABLE
SPECIAL CODE TABLE SPECIAL CODE TABLE
A Special Code Table of ten entries (four digits each) allows use of telephone company features such
as CID blocking or call waiting disable without interference to toll restriction or LCR. The Special
Code table allows use of these custom calling features on a per call basis.
Toll Restriction Override
Program options allow system speed dial numbers to follow or bypass a station's toll restriction class.
In addition, users may make calls from a toll restricted station by using the walking class of service or
authorization code feature.
Tone or Pulse Dialing
Outside lines can be programmed for either tone or pulse dialing to meet local telephone company
requirements.
Traffic Reporting
The iDCS 500 system can store peg counts for various types of calls. These peg counts can be printed
on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics
for each trunk, trunk group, station, station groups and page announcements.
NOTE: Traffic Reporting is only available with a LAN module installed on the MCP card.
Transfer
System operation permits station users to transfer calls to other stations in the system. Transfers can
be screened, unscreened or camped-on to a busy station.
Trunk Groups
Outside lines can be grouped for easy access by dialing a code or pressing a button. There are 11
trunk groups available for iDCS-M and 50 trunk groups available for iDCS-L version software.
Uniform Call Distribution (UCD)
UCD is used whenever the user expects to have more ringing calls than people to answer them. It
prevents callers from receiving busy signals or lengthy delays before answering. Callers reaching a
busy station group are held in queue for an available agent. First and second announcements
reassure the caller until an agent becomes free. Programmable automatic logout removes a station
from the group if a call is placed to an unattended station, thus preventing unanswered calls. A
wrap-up timer prevents calls to a station for a programmable period of time to allow the agent to
finish up work associated with the call.
NOTE: Requires optional hardware. Ask your dealer for details.
UCD GROUPS UCD GROUPS UCD GROUPS UCD GROUPS
The UCD group option allows callers in queue at a UCD group to be temporarily diverted to an
announcement device and then placed back in the queue. A wrap-up timer will allow agents to
complete paperwork before receiving the next UCD call.