Auto Attendant - Samsung iDCS500 Manual

4-4 Chapter 4
Business Feature Package
Attention Tone
To get your attention, a brief tone precedes all page announcements and intercom voice calls. There
are separate programmable duration timers for page and voice announce tones.
Authorization Codes
Authorization codes are used to give permission to make a call. A maximum of 250 four digit
authorization codes can be either forced or voluntary for iDCS-M and 500 four to ten-digit
authorization codes can be either forced or voluntary for iDCS-L version software. When used,
authorization codes will automatically change the dialing station's class of service to the level
assigned to the authorization code. Authorization codes may be programmed to print or not print on
SMDR.
FORCED FORCED
FORCED FORCED
When a station is programmed for forced authorization, the user must always enter this code before
dialing is allowed. The dialed authorization code is verified from the system list of 250 authorization
codes on a iDCS-M system or 500 on a iDCS-L system.
VOLUNTARY VOLUNTARY VOLUNTARY VOLUNTARY
Any station user can always enter an authorization code before they begin dialing. The dialed
authorization code is verified from a system list of 250 authorization codes for iDCS-M version
software or 500 for iDCS-L version software.

Auto Attendant

The integrated digital automated attendant feature (AA) provides eight ports per card for
simultaneous answering and call processing. A maximum of five cards can be installed in one
system. Each sixteen professionally recorded announcements inform callers of the progress of their
calls. Several examples are the following: "I'm sorry. There is no answer", "That station is busy",
and "Invalid Number. Please try again". A maximum of four minutes of super capacitor backed
(100 hours) random access memory (RAM) provide up to 48 customer recordings for announcements
or greetings. Twelve individual announcements (boxes), each with its own dialing options, allow
you to build call routing branches as needed. Callers are routed through the branches by dialing
extension numbers or single digits. This system is compatible with Cadence.
NOTE: Announcements recorded on one AA card can not be played to callers on another AA card.
Automatic Hold
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route key or
CALL button automatically places the call on hold when Automatic Hold is enabled. Pressing TRSF,
CONFERENCE, PAGE or a DSS key always automatically places a C.O. call on hold. Intercom calls
can be automatically held only by pressing TRSF or CONFERENCE. Each keyset user can enable or
disable Automatic Hold.
Background Music
Keyset users may choose to hear music through their keyset speakers when optional external sources
are installed. Each user may adjust this level by the use of a volume control program at the selected
keyset.