Troubleshooting - Motorola DCX3200 Installation Manual

5 TROUBLESHOOTING

Troubleshooting guidelines follow. If problems still occur after performing the
diagnostics, call the TRC for assistance as described in the Introduction.
Problem
The DCX set-
top will not
power on
The remote
control does
not work
There is no
audio when
viewing
cable
channels
There is no
audio from
the center
and/or
surround
speakers of
a home
theater
receiver
connected to
the DCX set-
top
Possible Solution
The DCX set-top may have received a software update and may not power on
while the new software is being installed. Try again in a few minutes.
•
Verify that the AC power cord is connected to the DCX set-top and an AC
outlet. Unplug the DCX set-top from the AC outlet, plug it back in, and
then press the POWER button on the remote control.
•
If the DCX set-top is connected to a switched outlet on another unit,
verify that that unit is powered on. Unplug the power cord from the DCX
set-top's AC outlet, plug it back in, and then press the POWER button on
the remote control. It is recommended to use an unswitched outlet, if
possible.
Verify that the remote control is in Cable mode.
Verify that there are no obstructions between the remote control and the DCX
set-top. Aim the remote control directly at the DCX set-top, not the TV or VCR.
The angle between the remote control and the DCX set-top may be too large.
Stand in front of the DCX set-top and not too far to either side.
•
Press and release operation keys one at a time, firmly and deliberately.
•
Check the batteries in the remote control. Install new batteries if needed.
Verify that the mute button on the DCX set-top or the remote control has not
been pressed. Press mute on the remote control to restore sound.
•
If the DCX set-top audio output is connected to the TV, verify that the
mute button on the TV has not been pressed.
•
If the DCX set-top audio output is connected to a home theater receiver,
verify that the receiver is set to the appropriate input source and the mute
button on the receiver has not been pressed.
•
Verify that you have the correct cables for the audio connections.
•
Verify that the audio cables are firmly connected between the DCX set-
top and the audio playback device (TV, receiver, DVD player, etc.).
Not all programs feature full Dolby
surround sound. In some cases, the programs may only contain left and right
stereo audio.
•
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the
DCX set-top and the home theater receiver.
•
Verify that the home theater receiver is set to a surround sound audio
mode (Dolby Pro Logic
•
Verify that the receiver is properly configured to work with all connected
speakers.
®
Digital [5.1] or Dolby
® ®
, Dolby Pro Logic II , Dolby Pro Logic IIx
65
®
Digital Plus [7.1]
®
).