HP ZBook Firefly 16 inch G11 Manuals

Manuals and User Guides for HP ZBook Firefly 16 inch G11. We have 1 HP ZBook Firefly 16 inch G11 manual available for free PDF download: Maintenance And Service Manual

HP ZBook Firefly 16 inch G11 Maintenance And Service Manual (185 pages)

Mobile Workstation PC

Brand: HP | Category: Laptop | Size: 20.67 MB

Table of Contents
5
Product Description
11
Components
15
Right
15
Left
16
Display
17
Low Blue Light Mode (Select Products Only)
17
Keyboard Area
19
Touchpad
19
Touchpad Settings
19
Adjusting Touchpad Settings
19
Turning on the Touchpad
19
Touchpad Components
19
Lights
20
Button and Fingerprint Reader
22
Special Keys
23
Bottom
24
Rear
25
Labels
25
Illustrated Parts Catalog
28
Computer Major Components
28
Display Assembly Subcomponents
31
Miscellaneous Parts
33
Removal and Replacement Procedures Preliminary Requirements
38
Tools Required
38
Service Considerations
38
Plastic Parts
38
Cables and Connectors
38
Drive Handling
38
Electrostatic Discharge Information
39
Generating Static Electricity
39
Preventing Electrostatic Damage to Equipment
40
Personal Grounding Methods and Equipment
40
Grounding the Work Area
41
Recommended Materials and Equipment
41
Cleaning Your Computer
42
Enabling HP Easy Clean (Select Products Only)
42
Removing Dirt and Debris from Your Computer
42
Cleaning Your Computer with a Disinfectant
43
Caring for Wood Veneer (Select Products Only)
44
Packaging and Transporting Guidelines
44
Accessing Support Information
45
Removal and Replacement Procedures for Customer Self-Repair Parts
47
Component Replacement Procedures
47
Preparation for Disassembly
47
Bottom Cover
47
WLAN Module
48
WWAN Module
50
Solid-State Drive
51
Memory Modules
53
Speakers
55
Fan
56
Removal and Replacement Procedures for Authorized Service Provider Parts
58
Component Replacement Procedures
58
Battery
58
Fingerprint Reader Board
60
RTC Battery
61
NFC Module
62
Touchpad
63
Smart Card Reader
64
Audio Jack
65
USB Board
66
Heat Sink
67
System Board
70
Display Assembly
73
Top Cover with Keyboard
81
Troubleshooting Guide
83
Resources
83
General Troubleshooting Steps
84
Identify the Issue
84
Understand the Issue
85
Boot-Up Sequence
85
Failure Classification
85
Examine the Environment
87
Perform a Visual Inspection of Hardware
87
Update BIOS and Drivers
88
Manually Updating BIOS and Drivers
88
Remotely Deploying the BIOS and Drivers
88
Analyze the Issue
88
Remove or Uninstall Recently Added Hardware, Software
88
HP Hardware Diagnostics and Tools
88
HP PC Hardware Diagnostics (UEFI)
89
HP BIOS Configuration Utility (BCU)
90
HP Image Diagnostic Tool
91
HP Thermal Monitor
91
Non HP Diagnostics Tools
91
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
91
Status Lights
91
Blinking Light Codes
92
POST Error Messages
93
Resolve the Issue
94
Hard Reset
94
Soft Reset (Default Settings)
95
10. Reseat Cables and Connections
95
11. Test with Minimum Configuration
96
Essential Hardware Configuration
96
Safe Mode
97
Test with Verified Working Configuration (Hardware or Operating System)
97
13. Replace the System Board
97
Verify Solution
98
Helpful Hints
99
At Startup
99
During Operation
99
Consulting with HP Service
100
Common Issues and Possible Solutions
100
Power-On Issues
100
No Power
101
Intermittent Power-On, Shutdown, Reboot
103
AC Adapter Issue
104
Battery Not Recognized, Not Charging
104
Battery Discharges too Fast
107
Burnt Smell
107
Post
108
No Video (with Power)
108
Blinking Lights
109
Diagnostic Error Messages
110
BIOS Password
110
Performance (OS)
111
Intermittent Shutdown
111
Blue Screen
113
Freeze at Windows Logo (Hang or Lockup)
114
Electromagnetic Interference (EMI)
115
No Wake up
116
Unresponsive
117
Slow Performance
118
HP Smart Adapter Warning Message
118
Incorrect Time and Date
119
Display
120
Display Anomalies
120
Symptom
120
Quick Check
121
HP PC Hardware Diagnostics (UEFI) for Video Test
121
Display Assembly Diagram
121
Dead Pixel
122
No Video (Internal)
122
No Video (External)
122
Displayport/Vga
123
Hdmi
123
No or Bad External Video Via Docking
124
Incorrect or Missing Color/Distorted Image
124
Touch Screen
125
I/O Devices
126
Keyboard
126
Keyboard Pointing Stick (Select Products Only)
127
Keyboard Backlight
128
Touchpad
128
Network Connectivity (RJ-45 Jack)
129
Network Connectivity Wireless (WLAN)
129
Wwan
130
Usb
130
Smart Card Reader
131
Speaker, Headphone - Audio Issues
132
Thunderbolt (TB)
133
Storage
134
Hard Drive or Solid-State Drive Not Recognized
135
No Boot to Operating System (no Read-Write Error)
136
Read-Write Error
137
Slow Performance
138
Blue Screen (BSOD) Error
138
Noisy Hard Drive
138
Mechanical
139
Noise (Sound)
139
Fan Runs Constantly
140
Thermal Shutdown (Hot)
141
Additional Information
142
Acronyms
142
Blinking Lights and Boot Error Codes
143
Processor Not Executing Code
144
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
144
Memory Module Error
144
Graphics Controller Error (no Controller)
144
Failure System Board Error
145
Intel Trusted Execution Technology (TXT) Error
145
Sure Start Unable to Find Valid BIOS Boot Block Image
145
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
145
POST Error Messages and User Actions
146
Routine Maintenance for Performance Improvement
148
Common Blue Screen Error Messages
148
Error Message List
148
Bug Check Symbolic Names
149
Microsoft General Troubleshooting of Windows Bug Check Codes
149
Use Windows Debugging Tool
149
Windows Software Development Kit (SDK)
150
Display Issue: Pixel Anomalies
153
Cable Management
155
Connector Types
155
Flex Cable
155
Horizontal Cable Insertion
156
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
156
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
157
Backing Up, Restoring, and Recovering
158
Backing up Information and Creating Recovery Media
158
Using Windows Tools for Backing up
158
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
158
Restoring and Recovering Your System
158
Creating a System Restore
159
Restoring and Recovery Methods
159
Recovering Using HP Recovery Media
159
Changing the Computer Boot Order
160
Using HP Sure Recover (Select Products Only)
160
Computer Setup (BIOS), TPM, and HP Sure Start
161
Using Computer Setup
161
Navigating and Selecting in Computer Setup
161
Restoring Factory Settings in Computer Setup
161
Updating the BIOS
162
Determining the BIOS Version
162
Preparing for a BIOS Update
162
Downloading a BIOS Update
163
Installing a BIOS Update
163
Changing the Boot Order Using the F9 Prompt
163
TPM BIOS Settings (Select Products Only)
164
Using HP Sure Start (Select Products Only)
164
Using HP PC Hardware Diagnostics
165
Using HP PC Hardware Diagnostics Windows (Select Products Only)
165
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
165
Accessing HP PC Hardware Diagnostics Windows
165
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
165
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
166
Downloading HP PC Hardware Diagnostics Windows
166
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
166
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
166
Downloading HP Hardware Diagnostics Windows by Product Name or Number
166
Only)
166
Installing HP PC Hardware Diagnostics Windows
167
Using HP PC Hardware Diagnostics UEFI
167
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
167
Starting HP PC Hardware Diagnostics UEFI
167
Only)
168
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
168
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
169
Only)
169
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
169
Downloading Remote HP PC Hardware Diagnostics UEFI
169
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
169
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
169
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
170
Specifications
171
Computer Specifications
171
Display Specifications
172
Solid-State Drive Specifications
172
Statement of Memory Volatility
174
Current BIOS Steps
174
Nonvolatile Memory Usage
176
Questions and Answers
177
Using HP Sure Start (Select Products Only)
178
Power Cord Set Requirements
179
Requirements for All Countries
179
Requirements for Specific Countries and Regions
179
Recycling
182
Index
183

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HP ZBook Firefly 16 inch G11 Maintenance And Service Manual (185 pages)

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