HP ZBook 15 G4 Manuals

Manuals and User Guides for HP ZBook 15 G4. We have 1 HP ZBook 15 G4 manual available for free PDF download: Maintenance And Service Manual

HP ZBook 15 G4 Maintenance And Service Manual (191 pages)

Mobile Workstation

Brand: HP | Category: Laptop | Size: 10.56 MB

Table of Contents
5
Product Description
11
Components
16
Right
16
Left
18
Display
19
Keyboard Area
20
Touchpad
20
Lights
21
Buttons and Fingerprint Reader
22
Special Keys
23
Action Keys
24
Bottom
25
Front
26
Labels
27
Illustrated Parts Catalog
28
Computer Major Components
28
Bracket Kit
31
Display Assembly Subcomponents
32
Cable Kit
33
Plastics Kit
34
Mass Storage Devices
35
Miscellaneous Parts
36
Removal and Replacement Procedures Preliminary Requirements
37
Tools Required
37
Service Considerations
37
Plastic Parts
37
Cables and Connectors
38
Drive Handling
38
Grounding Guidelines
38
Electrostatic Discharge Damage
38
Packaging and Transporting Guidelines
40
Workstation Guidelines
40
Removal and Replacement Procedures for Authorized Service Provider Parts
42
Component Replacement Procedures
42
Display Subcomponents (Bezel, Panel, Camera)
42
Bottom Cover
46
Battery
47
Memory Module
48
Solid-State Drive (M.2)
50
WLAN Module
51
WWAN Module
53
Smart Card Reader
55
Hard Drive
56
RTC Battery
58
Keyboard
59
Heat Sink Assembly
62
Graphics Board
66
Speakers
67
Touchpad Module
68
LED Board
69
Fans
70
Fingerprint Reader Board
71
System Board
72
Display Assembly
75
Lock Bracket
83
Troubleshooting Guide
84
Resources
85
General Troubleshooting Steps
85
Identify the Issue
86
Understand the Issue
86
Boot up Sequence
86
Failure Classification
86
Examine the Environment
88
Perform a Visual Inspection of Hardware
89
Update BIOS and Drivers
89
Manually Updating BIOS and Drivers
89
Remotely Deploying BIOS and Drivers
89
Analyze the Issue
89
Remove or Uninstall Recently Added Hardware, Software
89
HP Hardware Diagnostics and Tools
90
HP PC Hardware Diagnostics (UEFI)
90
HP Support Assistant (HPSA)
92
HP BIOS Configuration Utility (BCU)
93
HP Image Diagnostic Tool
93
HP Thermal Monitor
93
Non HP Diagnostics Tools
93
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
94
Status Lights
94
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
95
POST Error Messages
96
Power Good (Troubleshooting) Lights
98
Resolve the Issue
99
Hard Reset
99
Soft Reset (Default Settings)
100
10. Reseat Cables and Connections
100
11. Test with Minimum Configuration
101
Essential Hardware Configuration
101
Safe Mode
102
Test with Verified Working Configuration (Hardware And/Or Operating System)
102
13. Replace the System Board
102
Verify Solution
103
Helpful Hints
103
At Startup
103
During Operation
104
Consulting with HP Service
104
Common Issues and Possible Solutions
105
Power-On Issues
105
No Power
105
Intermittent Power-On, Shutdown, Reboot
107
AC Adapter Issue
108
Battery Not Recognized, Not Charging
109
Battery Discharges too Fast
110
Burnt Smell
111
Post
111
No Video (with Power)
111
Blinking Lights
112
Diagnostics Error Messages
113
BIOS Password
114
Performance (OS)
114
Intermittent Shutdown
115
Blue Screen
116
Freeze at Windows Logo (Hang/Lockup)
118
Electromagnetic Interference (EMI)
119
No Wake up
120
Unresponsive
121
Slow Performance
121
HP Smart Adapter Warning Message
122
Incorrect Time and Date
122
Display
123
Display Anomalies
123
Symptom
123
Quick Check
124
HP PC Hardware Diagnostics (UEFI) for Video Test
124
Display Assembly Diagram
125
Dead Pixel
125
No Video (Internal)
125
No Video (External)
126
Displayport/Vga
126
Hdmi
126
No or Bad External Video Via Docking
127
Incorrect or Missing Color/Distorted Image
127
Touch Screen
128
I/O Devices
129
Keyboard
129
Keyboard Point Stick
130
Keyboard Backlight
130
Touchpad
131
Network Connectivity Ethernet (RJ-45 Jack)
131
Network Connectivity Wireless (WLAN)
132
Wwan
133
Usb
134
Smart Card Reader
135
Speaker, Headphone - Audio Issues
136
Thunderbolt (TB)
137
Thunderbolt 3 Dock
138
Storage
139
Hard Drive/Solid-State Drive Not Recognized
140
No Boot to Operating System (no Read/Write Error)
140
Read-Write Error
141
Slow Performance
141
Blue Screen (BSOD) Error
141
Noisy Hard Drive
142
Mechanical
143
Fan Error Message - 90B
143
Noise (Sound)
144
Fan Runs Constantly
145
Thermal Shutdown (Hot)
146
Stuck Power Button
147
Additional Information
147
Acronyms
147
Blinking Lights and Boot Error Codes
148
Processor Not Executing Code
148
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
148
Memory Module Error
149
Graphics Controller Error (no Controller)
149
Failure - System Board Error
149
Intel Trusted Execution Technology (TXT) Error
149
Sure Start Unable to Find Valid BIOS Boot Block Image
149
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
150
POST Error Messages and User Actions
150
Routine Maintenance for Performance Improvement
151
Common Blue Screen Error Messages
152
Error Message List
152
Bug Check Symbolic Names
152
Microsoft General Troubleshooting of Windows Bug Check Codes
153
Use Windows Debugging Tool
153
Windows Software Development Kit (SDK)
154
Display Issue: Pixel Anomalies
158
Cable Management
159
Connector Types
160
Computer Setup (BIOS), TPM, and HP Sure Start
162
Using Computer Setup
162
Starting Computer Setup
162
Using a USB Keyboard or USB Mouse to Start Computer Setup (BIOS)
162
Navigating and Selecting in Computer Setup
162
Restoring Factory Settings in Computer Setup
163
Updating the BIOS
163
Determining the BIOS Version
163
Downloading a BIOS Update
164
Changing the Boot Order Using the F9 Prompt
165
TPM BIOS Settings (Select Products Only)
165
Using HP Sure Start (Select Products Only)
165
Using HP PC Hardware Diagnostics (UEFI)
166
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
166
Backing Up, Restoring, and Recovering
168
Creating Recovery Media and Backups
168
Creating HP Recovery Media (Select Products Only)
168
Using Windows Tools
169
Restore and Recovery
170
Recovering Using HP Recovery Manager
170
What You Need to Know before You Get Started
170
Using the HP Recovery Partition (Select Products Only)
171
Using HP Recovery Media to Recover
171
Changing the Computer Boot Order
172
Removing the HP Recovery Partition (Select Products Only)
173
10 Specifications
174
Computer Specifications
174
Hard Drive Specifications
175
M.2 Solid-State Drive Specifications
176
M.2 Pcie Solid-State Drive Specifications
177
11 Statement of Memory Volatility
178
Nonvolatile Memory Usage
180
Questions and Answers
182
Using HP Sure Start (Select Models Only)
183
12 Power Cord Set Requirements
184
Requirements for All Countries
184
Requirements for Specific Countries and Regions
185
13 Recycling
187
Index
188

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HP ZBook 15 G4 Maintenance And Service Manual (191 pages)

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