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6921 - Unified IP Phone Standard VoIP
Cisco 6921 - Unified IP Phone Standard VoIP Manuals
Manuals and User Guides for Cisco 6921 - Unified IP Phone Standard VoIP. We have
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Cisco 6921 - Unified IP Phone Standard VoIP manual available for free PDF download: Administration Manual
Cisco 6921 - Unified IP Phone Standard VoIP Administration Manual (162 pages)
Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP)
Brand:
Cisco
| Category:
IP Phone
| Size: 10 MB
Table of Contents
Table of Contents
5
Related Documentation
12
Cisco Product Security Overview
13
Document Conventions
13
Chapter 1 an Overview of the Cisco Unified IP Phone
16
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961
16
What Networking Protocols Are Used?
23
What Features Are Supported on the Cisco Unified IP Phone 6921, 6941, and 6961?
25
Feature Overview
25
Configuring Telephony Features
26
Configuring Network Parameters Using the Cisco Unified IP Phone
26
Providing Users with Feature Information
26
Understanding Security Features for Cisco Unified IP Phones
27
Overview of Configuring and Installing Cisco Unified IP Phones
27
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
27
Checklist for Configuring the Cisco Unified IP Phone 6921, 6941, and 6961 in Cisco Unified Communications Manager
28
Installing Cisco Unified IP Phones
32
Checklist for Installing the Cisco Unified IP Phone 6921, 6941, and 6961
32
Terminology Differences
34
C H a P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network
36
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network
36
Understanding Interactions with Other Cisco Unified IP Telephony Products
36
Manager
37
Providing Power to the Cisco Unified IP Phone
38
Power Guidelines
38
Power Outage
38
Obtaining Additional Information about Power
39
Understanding Phone Configuration Files
39
Understanding the Phone Startup Process
40
Adding Phones to the Cisco Unified Communications Manager Database
41
Adding Phones with Auto-Registration
42
Adding Phones with Auto-Registration and TAPS
43
Adding Phones with Cisco Unified Communications Manager Administration
43
Adding Phones with Auto-Registration and TAPS
44
Adding Phones with BAT
44
Determining the MAC Address for a Cisco Unified IP Phone
44
Before You Begin
45
Network Requirements
45
Cisco Unified Communications Manager Configuration
46
Understanding the Cisco Unified IP Phone 6921, 6941, and 6961 Components
46
Network and Access Ports
46
Chapter 3 Setting up the Cisco Unified IP Phone
47
Handset
47
Speakerphone
47
Headset
47
Audio Quality Subjective to the User
48
Connecting a Headset
48
Disabling a Headset
48
Using External Devices
48
Installing the Cisco Unified IP Phone
49
Reducing Power Consumption on the Phone
53
Footstand
53
Higher Viewing Angle
56
Lower Viewing Angle
57
Mounting the Phone to the Wall
57
Verifying the Phone Startup Process
57
Configuring Startup Network Settings
58
CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone
59
Configuration Menus on the Cisco Unified IP Phone
59
Displaying a Configuration Menu
60
C H a P T E R 4 Configuring Settings on the Cisco Unified IP Phone
61
Configuration Menus on the Cisco Unified IP Phone
61
Displaying a Configuration Menu
61
Unlocking and Locking Options
61
Editing Values
61
Network Setup Menu
62
Ipv4 Setup Menu Options
64
CHAPTER 5 Configuring Features, Templates, Services, and Users
67
Telephony Features Available for the Cisco Unified IP Phone
67
C H a P T E R 5 Configuring Features, Templates, Services, and Users
68
Join and Direct Transfer Policy
79
Configuring Corporate and Personal Directories
79
Configuring Corporate Directories
79
Configuring Personal Directory
80
Modifying Phone Button Templates
80
Modifying a Phone Button Template for Personal Address Book or Speed Dials
81
Configuring Softkey Templates
82
Setting up Services
84
Adding Users to Cisco Unified Communications Manager
85
Managing the User Options Web Pages
85
Giving Users Access to the User Options Web Pages
85
Specifying Options that Appear on the User Options Web Pages
87
Configuring the Phone to Support Call Waiting
88
Chapter 6 Customizing the Cisco Unified IP Phone
89
Customizing and Modifying Configuration Files
89
Creating Custom Phone Rings
90
Distinctiveringlist File Format Requirements
90
PCM File Requirements for Custom Ring Types
91
Configuring a Custom Phone Ring
91
Configuring the Idle Display
91
Automatically Disabling the Cisco Unified IP Phone Backlight
92
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
95
Model Information Screen
95
Status Menu
96
Status Messages Screen
96
Network Statistics Screen
100
Call Statistics Screen
102
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely
106
Accessing the Web Page for a Phone
106
C H a P T E R 8 Monitoring the Cisco Unified IP Phone Remotely
106
Disabling and Enabling Web Page Access
107
Device Information
107
Network Setup
108
Network Statistics
111
Device Logs
112
Streaming Statistics
113
CHAPTER 9 Troubleshooting and Maintenance
115
Resolving Startup Problems
115
Symptom: the Cisco Unified IP Phone Does Not Go through Its Normal Startup Process
116
Manager
116
Manager
117
C H a P T E R 9 Troubleshooting and Maintenance
117
Checking Network Connectivity
117
Identifying Error Messages
117
Verifying IP Addressing and Routing
117
Verifying TFTP Server Settings
117
Cisco Callmanager and TFTP Services Are Not Running
118
Creating a New Configuration File
118
Verifying DNS Settings
118
Registering the Phone with Cisco Unified Communications Manager
119
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
119
Cisco Unified IP Phone Resets Unexpectedly
120
Verifying the Physical Connection
120
Identifying Intermittent Network Outages
120
Verifying DHCP Settings
120
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
121
Checking Static IP Address Settings
121
Verifying the Voice VLAN Configuration
121
Verifying that the Phones Have Not Been Intentionally Reset
121
Eliminating DNS or Other Connectivity Errors
121
Checking Power Connection
122
General Troubleshooting Tips
122
Resetting or Restoring the Cisco Unified IP Phone
124
Performing a Basic Reset
124
Performing a Factory Reset
125
Monitoring the Voice Quality of Calls
125
Troubleshooting Tips
126
Where to Go for more Troubleshooting Information
126
Cleaning the Cisco Unified IP Phone
127
Appendix
129
Providing Information to Users Via a Website
129
How Users Obtain Support for the Cisco Unified IP Phone
129
Giving Users Access to the User Options Web Pages
129
How Users Subscribe to Services and Configure Phone Features
130
How Users Access a Voice Messaging System
130
Appendix A Providing Information to User Via a Website
131
How Users Configure Personal Directory Entries
131
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
131
Appendix
133
Supporting International Users
133
Installing the Cisco Unified Communications Manager Locale Installer
133
Support for International Call Logging
133
A P P E N D I X B Supporting International Users
134
Appendix
135
Technical Specifications
135
Physical and Operating Environment Specifications
135
Cable Specifications
135
Network and Access Port Pinouts
135
Appendix C Technical Specification
136
Appendix
139
Basic Phone Administration Steps
139
Example User Information for These Procedures
139
Appendix D Basic Phone Administration Step
140
Adding a User to Cisco Unified Communications Manager
140
Adding a User from an External LDAP Directory
140
Adding a User Directly to Cisco Unified Communications Manager
140
Configuring the Phone
142
Performing Final End User Configuration Steps
146
Appendix
147
Installing the Wall Mount Kit for the Cisco Unified IP Phone
147
Before You Begin
148
Installing the Bracket
148
Appendix E Installing the Wall Mount Kit for the Cisco Unified IP Phone
149
I N D E X
155
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