Brother MFC-J4620DW Basic User's Manual
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Brother MFC-J4620DW Basic User's Manual

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Basic User's Guide
MFC-J4620DW
MFC-J4625DW
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  • Page 1 Basic User’s Guide MFC-J4620DW MFC-J4625DW Version 0...
  • Page 2 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration © 2014 Brother Industries, Ltd. All rights reserved.
  • Page 3 Scan and upload images and files to popular web services directly from your machine. Mobile Connect Capture and convert information directly from your machine without your computer. Use Brother iPrint&Scan to print and scan (See Web Connect Guide at images and files from mobile devices. solutions.brother.com/manuals.) Printing Scanning If your Android™...

  • Page 4: Windows

    PDF file / Brother print from OS X v10.7.x or later and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...
  • Page 5 4 Step-by-Step Instructions Where can I find the Online User’s Guide? ® (Windows Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is your model name.) > Support > User’s Guides. ® (Windows Tap or click (Brother Utilities) >...
  • Page 6 Provides several ways to search  Displays related questions for additional information  Receives regular updates based on customer feedback * The FAQ home page will vary depending on your model. Where can I find these FAQs? Brother Solutions Center http://support.brother.com...

  • Page 7: Table Of Contents

    Scanning to a computer ... 21 How to use the documentation ..1 Before scanning ......21 Symbols and conventions .... 1 How to scan a document as a About Brother Utilities PDF file using ControlCenter4 ® ® (Windows ) ........1 (Windows )........
  • Page 8 11 Receiving a fax ....30 Receive Modes ......30 Choose the Receive Mode.... 30 Using Receive Modes ....31 Receive Mode settings....32 Ring Delay ......... 32 F/T Ring Time (Fax/Tel mode only) ....32 Routine maintenance ..33 How to clean and check the machine ........

  • Page 9: General Information

    ® Windows Server 2008 and ® Windows Server 2008 R2) Thank you for buying a Brother product! Click (Start) > All Programs > Reading the documentation will help you Brother, and (Brother Utilities). make the most of your machine.

  • Page 10: Control Panel Overview

    The MFC-J4620DW and MFC-J4625DW have the same 3.7"(93.4 mm) Touchscreen LCD and Touchpanel. NOTE Most of the illustrations in this User’s Guide show the MFC-J4620DW. 1 3.7"(93.4 mm) Touchscreen LCD (Liquid Crystal Display) Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD.
  • Page 11 General information 2 Touchpanel: You must download and install Brother iPrint&Scan to your Android™ device to use  Back this feature. Press to go back to the previous menu (See Printing and scanning with Near Field level. Communication (NFC) on page 23.) ...

  • Page 12: (93.4 Mm) Touchscreen Lcd

    Chapter 1 3.7"(93.4 mm) Touchscreen More screens Select from three types of screens to set the Home screen: Basic Functions screen, More screens and Shortcuts screens. When the Basic Functions screen is displayed, swipe left or right or press d or c to display the More screens.
  • Page 13 A four-level indicator on the Ready Mode screen displays the current wireless signal Press to access Photo mode. strength when using a wireless connection.  Press to connect the Brother machine to an Internet service. For details, see Web Connect Guide.  When appears on the ...
  • Page 14 Chapter 1 8 Stored Faxes: 10 Warning icon When Fax Preview is set to Off, The warning icon appears when there Stored Faxes displays how many is an error or maintenance message; received faxes are in the machine’s press Detail to view it, and then press memory.
  • Page 15 General information Settings screen 4 Date & Time Displays the date and time that has been When you press , the Touchscreen LCD set in the machine. displays the machine’s status. Press to access the Date & Time menu. This screen provides access to all the 5 Quiet Mode machine’s settings.

  • Page 16: Entering Text

    Chapter 1 Entering Text When you must enter text into the machine, a keyboard appears on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE To change between lowercase or uppercase, press Inserting spaces To enter a space, press Space or you can press c to move the cursor.

  • Page 17: Loading Paper

    Loading paper Before loading paper Loading paper in the paper tray Load only one size of paper and one type of paper in the paper tray at a time. Paper size and loading orientation  When loading a different paper size in the tray, you must also change the paper size The paper size determines the orientation setting in the machine.
  • Page 18 Chapter 2 When using A4, Letter or Executive size Fan the stack of paper well to avoid paper: paper jams and misfeeds. Pull the paper tray completely out of the machine. NOTE Always make sure the paper is not curled. Load paper in the paper tray with the Open the output paper tray cover (1).

  • Page 19: Loading Paper In The Manual Feed Slot

    Loading paper Check that the paper is flat in the tray Change the paper size setting in the and below the maximum paper machine’s menu, if needed. mark (1). (See Set Paper Size and Type Overfilling the paper tray may cause on page 14.) paper jams.
  • Page 20 Chapter 2 When using A3 or Ledger size paper: Load only one sheet of paper in the manual feed slot with the printing Open the manual feed slot cover. surface face up. Portrait orientation Using both hands, gently adjust the manual feed slot paper guides to fit the paper.
  • Page 21 Loading paper Using both hands, load one sheet of NOTE paper in the manual feed slot until the • If the data does not fit on one sheet, the front edge touches the paper feed Touchscreen will prompt you to load rollers.

  • Page 22: Paper Settings

    Press Paper Type. Press Paper Size. Press Plain Paper, Inkjet Paper, Swipe up or down or press a or b to Brother BP71 or Other Glossy. display the paper size options, and then press the option you want. Press NOTE...

  • Page 23: Check Paper Setting

    Press Recommended print media To get the best print quality, we recommend using the Brother paper in the table. If Brother paper is not available in your country, we recommend testing various papers before purchasing large quantities. Brother paper Paper Type...

  • Page 24: Loading Documents

    Loading documents How to load Lift up and unfold the ADF document support (1). documents You can send a fax, make copies, or scan from the automatic document feeder (ADF) and from the scanner glass. Using the ADF The ADF can hold up to 20 pages and feed each sheet individually.

  • Page 25: Using The Scanner Glass

    Loading documents Using the scanner glass Place the document face down in the upper left corner of the scanner glass, aligned with the arrow. Use the scanner glass to fax, copy, or scan single pages or pages of a book. Document Sizes Supported Length: Up to 297 mm...

  • Page 26: Printing From A Computer

    Before you can print from a computer, you must install the printer driver. (See Online User’s Guide.) Install the Brother printer driver from the CD-ROM or Brother Solutions Center. (See Quick Setup Guide.) From your application, select the Print command.

  • Page 27: Copying

    Copying How to copy Copy options overview Do one of the following to load your To change the copy options, press Copy, and document: then press Options. Swipe up or down or press a or b to scroll through the copy ...

  • Page 28: Paper Type

    Press OK. Press Paper Type. Press Mono Start or Colour Start. Press Plain Paper, Inkjet Paper, Brother BP71 or Other Glossy. Press OK. Press Mono Start or Colour Start. Paper Size If you are copying on paper other than A4 size, you must change the Paper Size setting.

  • Page 29: Scanning To A Computer

    Scanning to a computer Before scanning If the ControlCenter4 Mode screen appears, click Advanced Mode, and then click OK. To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. ...

  • Page 30: How To Scan A Document As A Pdf File Using The Touchscreen

    Chapter 6 1 Select PDF (*.pdf) from the Press Scan Settings, and then press File Type drop-down list. Set at Device. 2 Type a file name for the document. Choose the settings for Scan Type, 3 Click Folder. You can save the file to Resolution, File Type, the default folder, or select your Scan Size and...

  • Page 31: Printing And Scanning With Near Field Communication (Nfc)

    Before you can scan using the NFC feature, Before you can print using the NFC feature, you must download and install Brother you must download and install Brother iPrint&Scan on your Android™ device.

  • Page 32: Printing Photos From A Memory Card Or Usb Flash Drive

    Printing photos from a memory card or USB flash drive PhotoCapture Center Do one of the following:  To choose the photos you want to operations print, or to print multiple copies of an (PHOTO mode) image, go to step g. ...

  • Page 33: Photocapture Center Print Settings Overview

    Printing photos from a memory card or USB flash drive Press Print Settings to change the paper type and paper size.  Swipe up or down or press a or b to display Paper Type and press it, and then press the option you want. ...

  • Page 34: Telephone Services And External Devices

    To receive faxes successfully, you must see Online User’s Guide. connect it correctly. Connect your external TAD to the T-piece connector on the Brother Voicemail line cable supplied with your machine. When recording an outgoing message on your...

  • Page 35: Sending A Fax

    Sending a fax How to send a fax To change the fax-sending settings, press Options. Swipe up or down or press a or b to Do one of the following: scroll through the fax settings. When the  Place the document face down in the setting you want is displayed, press it ADF.

  • Page 36: Stop Faxing

    Chapter 10 Enter the fax number. When the Touchscreen displays Next Page?, do one of the following: Using the dial pad on the Touchscreen  To send a single page, press No. The machine sends the document. Using (Address Book) ...

  • Page 37: How To Set Your Station Id

    Sending a fax How to set your Station Press (Address Book). Press Edit. Set your machine’s Station ID so that the date Press Add New Address. and time appear on each fax you send. Press Name. Press (Settings). Enter the name (up to 16 characters) using the Touchscreen.

  • Page 38: Receiving A Fax

    Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct mode.

  • Page 39: Using Receive Modes

    Receiving a fax Press Receive Mode. NOTE If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Online User’s Guide.) Press Fax Only, Fax/Tel, External TAD or Manual. Press Using Receive Modes Some Receive Modes answer automatically (Fax Only and Fax/Tel).

  • Page 40: Receive Mode Settings

    Chapter 11 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When your machine receives a call, you and your caller will hear the normal telephone Ring Delay sets the number of times the ring. The number of rings is set in the ring machine rings before it answers in Fax Only delay setting.

  • Page 41: Routine Maintenance

    Routine maintenance How to clean and Checking the print quality check the machine If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. Check this by Cleaning the scanner glass printing the Print Quality Check Sheet and looking at the nozzle check pattern.
  • Page 42 Brother Original Innobella replacement ink cartridge for each problem colour. Try cleaning the print head up to five more times. If the print has not improved, contact Brother customer service or your local Brother dealer.

  • Page 43: Checking The Print Alignment

    Routine maintenance Checking the print alignment Do one of the following:  If you selected Basic alignment, If your printed text becomes blurred or repeat step h for patterns B to H. images become faded, you may need to  If you selected adjust the print alignment after transporting Advanced alignment, repeat...

  • Page 44: Troubleshooting

    If the Touchscreen displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the right side of the control panel to access the Brother Solutions Center and browse the latest FAQs from your device. (Your mobile telephone provider’s message and data rates may apply to your use of this function.)
  • Page 45 Troubleshooting Error Message Cause Action One or more of the colour ink Replace the ink cartridges. B&W 1-sided Print Only cartridges have reached the end of (See Online User’s Guide.) Replace ink. their life. NOTE You can use the machine in monochrome mode for approximately The machine will stop all print four weeks depending on the number...
  • Page 46 A used ink cartridge was reinstalled. Remove the used ink cartridge and install a new one. If you are using non Brother Original Replace the cartridge with a Brother ink, the machine may not detect the Original ink cartridge. If the error ink cartridge.
  • Page 47 Troubleshooting Error Message Cause Action Print data is left in the machine's Data Remaining in Press . The machine will cancel memory. Memory the job and clear it from the memory. Try to print again. The other person or other person's Try to send or receive again.
  • Page 48 Ink Absorber Pad Full The ink absorber box or flushing box The ink absorber box or flushing box is full. These components are must be replaced. Contact Brother periodic maintenance items that may customer service or your local require replacement after a period of...
  • Page 49 Troubleshooting Error Message Cause Action The room temperature is too low. After increasing the room Low Temperature temperature, allow the machine to warm up to room temperature. Try again when the machine has warmed The memory card is either corrupted, Remove the memory card from the Media Error incorrectly formatted, or there is a...
  • Page 50 Error Message Cause Action The machine is out of paper, or paper Do one of the following: No Paper Fed is not correctly loaded in the paper  Refill the paper tray, and then tray. press OK on the Touchscreen. ...
  • Page 51 Troubleshooting Error Message Cause Action The machine's memory is full. If a fax-sending or copy operation Out of Memory is in process: Press or Quit or Close and  wait until the other operations that are in process finish, and then try again.
  • Page 52 Error Message Cause Action The machine has a mechanical Open the scanner cover and remove Unable to Clean XX problem. any foreign objects and paper scraps Unable to Initialize XX from inside the machine. If the error —OR— Unable to Print XX message continues, disconnect the A foreign object, such as a paper clip machine from the power for several...
  • Page 53 Troubleshooting Error Message Cause Action The paper size setting does not 1 Check that the paper size you Wrong Paper match the size of paper in the tray. choose on the Touchscreen matches the size of the paper in The paper orientation is incorrect for the tray.

  • Page 54: Error Animations

    Transferring faxes to another fax From (Start), select All Programs, machine Brother, Brother Utilities, MFC-XXXX, PC-FAX Receive, and select Receive. If you have not set up your Station ID, you (Where XXXX is your model name.) cannot enter fax transfer mode.

  • Page 55: Document Jam

    Troubleshooting Document jam Make sure you have set PC-Fax Receive on the machine. (See Online User’s Guide.) Documents can jam in the ADF if they are not If faxes are in the machine’s memory inserted or fed correctly, or if they are too when you set up PC-Fax Receive, the long.

  • Page 56: Printer Jam Or Paper Jam

    Printer jam or paper jam Pull the jammed document out to the left. Follow these steps to locate and remove the jammed paper if the Touchscreen displays: Paper Jam [Front] or Paper Jam [Front,Rear] NOTE If the Touchscreen displays Paper Jam [Rear], see page 51. Unplug the machine from the electrical socket.
  • Page 57 Troubleshooting Lift the Jam Clear Flap, and remove the Using both hands, use the finger holds jammed paper. on each side of the machine to lift the scanner cover (1) into the open position. Slowly pull the jammed paper (1) out of the machine.
  • Page 58 Open the Jam Clear Cover (1) at the IMPORTANT back of the machine. • If paper is jammed under the print head, unplug the machine from the power source, and then move the print head to reach the paper. • If the print head is in the right corner as shown in the illustration, you cannot move the print head.
  • Page 59 Troubleshooting Close the inside cover and Jam Clear Open the inside cover (1). Cover. Make sure the covers are closed completely. Pull the jammed paper out of the machine. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
  • Page 60 Using both hands, use the finger holds IMPORTANT on each side of the machine to lift the • If paper is jammed under the print head, scanner cover (1) into the open position. unplug the machine from the power source, and then move the print head to reach the paper.
  • Page 61 Troubleshooting NOTE If there is a repeat paper jam, a small scrap of paper may be stuck in the machine. (See Additional paper jam clear operations on page 53.) Additional paper jam clear operations If you experience paper jams repeatedly (3 times or more), the Touchscreen displays a message asking if you want to remove paper scraps from the...

  • Page 62: Troubleshooting For Wireless Lan Setup

    Troubleshooting for Wireless LAN setup Wireless LAN report After you configure the wireless LAN settings of the machine, a wireless LAN report will be printed automatically. If the printed report shows that the connection failed, check the error code on the printed report and refer to the following instructions.

  • Page 63: If You Are Having Difficulty With Your Machine

    If you think there is a problem with your machine, check the following tables of troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 64: Print Quality Difficulties

     The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original Innobella ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.
  • Page 65 The machine prints blank pages. Check the print quality. (See Checking the print quality on page 33.) Make sure you are using Brother Original Innobella ink. To prolong print head life, provide the best ink cartridge economy and maintain print quality, we do not recommend frequently unplugging the machine and/or leaving the machine unplugged for extended periods of time.

  • Page 66: Paper Handling Difficulties

    Difficulties Suggestions Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

  • Page 67: Printing Received Faxes

    Troubleshooting Printing Received Faxes Difficulty Suggestions  Condensed print This is usually caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection with static or interference on the Horizontal streaks ...

  • Page 68: Receiving Faxes

    If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

  • Page 69: Sending Faxes

    Difficulty Suggestions Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Online User’s Guide.) Connect the external TAD correctly. (See Online User’s Guide.) Set your answering machine to answer in one or two rings.

  • Page 70: Handling Incoming Calls

    For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the fax. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 71 Troubleshooting Copying Difficulties Difficulty Suggestions Vertical black lines or streaks Black vertical lines on copies are typically caused by dirt or correction fluid on the appear in copies. glass strip. Clean the glass strip, scanner glass, and the white bar and white plastic above them.

  • Page 72: Network Difficulties

    MFL-Pro Suite installation. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software. Cannot connect to wireless Investigate the problem using the WLAN Report.

  • Page 73: Dial Tone Detection

    Press All Settings. To improve compatibility with most VoIP services, Brother recommends Swipe up or down or press a or b to changing the compatibility setting to display Initial Setup. Basic(for VoIP).

  • Page 74: Machine Information

    4 All Settings Press Firmware Version. You can restore all settings to the factory default. Press Main Version. Your machine’s firmware version will Brother strongly recommends performing appear on the Touchscreen. this procedure before handing over or disposing of the machine. Press...

  • Page 75: How To Reset The Machine

    Troubleshooting NOTE Unplug the interface cable before you choose Network or All Settings. How to reset the machine Press (Settings). Press All Settings. Swipe up or down or press a or b to display Initial Setup. Press Initial Setup. Swipe up or down or press a or b to display Reset.

  • Page 76: Index

    Index Address Book Fax, from PC setting up ..........28 See Online User’s Guide. ADF (automatic document feeder) ...16 Fax, stand-alone Automatic receiving ..........30 fax receive ..........30 difficulties ........59 F/T Ring Time, setting ....... 32 Ring Delay, setting ......32 telephone line interference or VoIP Cleaning system ..........
  • Page 77 Paper TAD (telephone answering device), Check Paper setting ......15 external ............ 30 loading ............9 Receive Mode ........30 size of document ........16 Telephone line type ............14 difficulties ..........59 PhotoCapture Center interference or VoIP system ....65 from PC Text, entering ..........8 See Online User’s Guide.

  • Page 79: Supplies

    For more information about the replacement supplies, visit http://www.brother.com/pageyield. What is Innobella? Innobella is a range of genuine supplies offered by Brother. The name "Innobella" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
  • Page 80 Visit us on the World Wide Web http://www.brother.com These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will support only machines purchased in their own countries. www.brotherearth.com...

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