Table of Contents
Advertisement
?
Troubleshooting
Feeder is not working
• Ensure the sensors inside the hoop are clean - see page 15.
• Fit new, good quality 1.5V alkaline C cell batteries. Ensure they are all the correct
orientation. See page 7 for detailed information.
• Move the feeder away from any metallic or electrical appliances.
• Re-learn your pet using the Add Pet ( ) button - see page 8.
• Reset the feeder to factory settings, holding down the Add Pet ( ) button for 10 seconds
(until the light starts alternating red / green and the lid opens and closes). Then re-learn your
pet(s) in to the feeder again - see page 8.
• Please check with your vet to ensure that your pet's microchip is working and that it is
located in the normal place. If there is no microchip or it has moved significantly becoming
hard to read, the provided SureFlap Collar Tag may be used instead. Attach the collar tag to
your pet's collar and repeat the setup process see pages 8-10. If your pet does not wear a
collar please visit http://sureflap.com/help for further advice.
My pet is not happy using the feeder
• Repeat the training process - see page 9 - allowing more time for your pet to feel
comfortable between each step.
• If your pet is still very cautious of the feeder then try following the steps on page
11 ensuring you don't try to force your pet to feed at any point.
• Assess your pet's feeding environment. Do they always approach their bowl from
a set angle? Are they worried about having their back to the door? There is no set
orientation that the feeder must be placed in, so if you can change it to help your
pets feel more comfortable don't be afraid to move it.
• If the time delay for the lid to close after your pet has finished eating and stepped
back is not right for them, you can increase the time it takes the lid to close.
Change the delay slider to (III). For full instructions see page 14.
Other pets are stealing food
• If greedy pets are trying to steal food from an open feeder, try reducing the time it
takes the lid to close after the pet has finished eating. Change the delay slider to
position (I). For full instructions see page 14.
PART 1
EN
16
Hide quick links:
Advertisement
Table of Contents
Need help?
Do you have a question about the sure feed and is the answer not in the manual?
Questions and answers
Hi, I've had 3 surecat microchip feeders foe a couple for a couple of years not but one unit is now not opening and closing anymore. I've used several new batteries but it's still not working. The motor is making a funny sound. Just wondering if there is anything that we can do to fix the issue? There is no way that I would have the receipt anymore. Is there a possibility of getting a new motor for it? Kind regards, Tania
If your SureFeed Microchip Pet Feeder is not opening and closing but is making a noise, try the following steps:
1. Check the Batteries – Ensure they are new and inserted correctly.
2. Reset the Feeder – Hold the “Add Pet” button for 10 seconds until the light alternates red and green.
3. Check for Obstructions – Make sure nothing is blocking the lid mechanism.
4. Test with a Collar Tag – If the feeder responds to a collar tag but not a microchip, the chip may be unreadable.
5. Contact the Manufacturer – If the issue persists, reach out to customer support for further assistance.
There is no mention of purchasing a new motor in the provided information, so you may need to check with the manufacturer directly.
This answer is automatically generated