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Transax VeriFone Vx510 Installation Instructions Manual

Card machine (terminal)
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READ ME FIRST!
Card Machine (Terminal)
Installation Instructions
(Vx510 PSTN)
1. List of Parts and Contents
2. Next Steps
3. Installation (essential)
4. How to add a dialing prefi x
e.g. 9 (optional)
5. Card Sales and Refunds
6. End of Day procedure (essential)
7. Troubleshooting
8. Manual Sales procedure
9. Paper Roll ordering
10. Useful Contacts
Please store this document safely. You may need to refer to it again in the future. For more information
on how to use your card machine, please also refer to your main Vx510 User Guide
TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10
1

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Summary of Contents for Transax VeriFone Vx510

  • Page 1 READ ME FIRST! Card Machine (Terminal) Installation Instructions (Vx510 PSTN) 1. List of Parts and Contents 2. Next Steps 3. Installation (essential) 4. How to add a dialing prefi x e.g. 9 (optional) 5. Card Sales and Refunds 6. End of Day procedure (essential) 7.

  • Page 2: List Of Parts And Contents

    1. List of Parts and Contents Please find enclosed your VeriFone Vx510 Terminal with: • PIN Privacy Shield • Grey Telephone Lead • Paper Rolls x2 • Power Lead • Power Pack • Terminal Installation Instructions (this booklet) • Vx510 User Guide •...

  • Page 3: Next Steps

    2. Next Steps You should have already received your TRANSAX Merchant Services Welcome Pack. If not, or if you require any assistance at any stage of the set-up process, please call our Technical Helpdesk / Client Services team on: 0845 600 8055 (UK) or 01 667 5152 (ROI).

  • Page 4: Installation (Essential)

    3. Installation (essential) Telephone Lead Connection Connect the TELEPHONE LEAD (using the clear plastic end) into the communication port marked half way down the underside of the terminal. The white plastic end of your telephone lead connects into your analogue telephone socket. Paper Roll Loading The paper roll is stored in a ‘well’...
  • Page 5 4. How to add a dialing prefi x e.g. 9 (optional) Your Vx510 Terminal uses a telephone line when a transaction is processed. If you need to dial a prefix such as ‘9’ or ‘0’ when making a telephone call your Terminal will need to be programmed with this prefix.

  • Page 6: Card Sales And Refunds

    5. Card Sales and Refunds When your Terminal has been installed you can start to accept and process card payment transactions. Most Credit and Debit Cards issued in the UK and Ireland will be Chip and PIN (Personal Identifi cation Number) type Cards. For security reasons, the Cardholder will need to confi...

  • Page 7: End Of Day Procedure (Essential)

    6. End of Day procedure (essential) The end of day process should be done at the end of every working day to ensure that your Card transaction data is captured and that you will be paid (’settlement’) for the transactions. Step Select the ‘Batch’...

  • Page 8: Troubleshooting

    7. Troubleshooting Communication Errors The most common errors are due to loss or prevention of communications; you will be alerted to such issues when the Terminal displays ‘No Line’, ‘Line Busy’ or a ‘Download failed error code XX’. This occurs when the telephone line is unavailable. The cause can be one of many reasons, consider the following: Ensure the telephone lead is securely attached in the underside of the Terminal and into an analogue telephone wall socket.

  • Page 9: Manual Sales Procedure

    8. Manual Sales procedure If the service is temporarily unavailable, please follow the procedures in this Quick Guide to process a manual Card sale transaction. Obtain possession of the Cardholders’ Card. Contact the Elavon Authorisation Centre for authorisation of the transaction by calling: 0845 850 0197 (UK) or 1850 303 130 (ROI).

  • Page 10: Useful Contacts

    Each box contains 20 high quality paper rolls and the price quoted includes delivery (dispatched to you within 5 working days). 10. Useful Contacts TRANSAX Merchant Services Technical Helpdesk (for terminal queries) 0845 600 8055 (UK) Client Services (for general enquiries)
  • Page 11 TMS, Vx510 P.S.T.N. Read Me First Installation Guide, 0412 v10...
  • Page 12 If undelivered please return to: TRANSAX Merchant Services Certegy Ltd Tricorn House 51– 53 Hagley Road Birmingham B16 8TU FIS is a trading name of Certegy Ltd, Registered in England, No.4215488 and Certegy (Ireland) Ltd, Registered in the Republic of Ireland, No. 126879.

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