Do you have a question about the Luna SSM-3006 and is the answer not in the manual?
Questions and answers
Pat Brosius
March 17, 2025
Overfilled the water container few months back. Steamer won't turn on. Had it dry out, tried again, and still won't turn on. Please advise.
1 comments:
Mr. Anderson
March 17, 2025
If your Sienna Luna SSM-3006 steamer won't turn on after overfilling the water container, follow these steps: 1. Ensure the steamer power cord is correctly plugged into a 120V AC power outlet. 2. Check if the circuit breaker is operational. 3. Try using another power outlet. 4. If the unit still does not work, unplug it and wait a few minutes before trying again. 5. If the issue persists, contact customer service.
This answer is automatically generated
Tammy Walker
April 22, 2025
Troubleshooting doesn't say what to do if steam isn't coming out
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For service inquiries, contact Sienna at 1-888-574-3662. For sales information, call Sylvane at 1-800-934-9194. Luna SSM-3006 Steam Mop SSM-3016 Plus Steam Cleaner SAP-3016 Accessory Kit INSTRUCTION MANUAL...
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INTRODUCTION Thank you for choosing Sienna for your household cleaning needs. Our floor care products use the active power of steam without the use of chemicals; making it a green product that is safe for the ecosystem. You have begun the first step into transforming your house into a green, environmentally safe home.
SAFETY GUIDELINES The Sienna Luna (SSM-3006) Steam Mop or Luna (SSM-3016) Plus Steam Cleaner for indoor domestic floor use only. Any commercial use will void warranty. They are designed for sanitizing and cleaning an array of floor surfaces such as carpet, ceramic tile, sealed hardwood, marble, sealed laminate, stone, and vinyl floors.
KEY FEATURES WHITE LED LIGHT BUTTON (LED-W) 3 LEVEL STEAM BUTTON POWER ON/OFF BUTTON BLACK LED LIGHT BUTTON (LED-B) VIBRATION BUTTON HANDLE CORD WRAP QUICK RELEASE CORD WRAP LOWER CORD WRAP ILLUMINATED WATER TANK MOP HEAD REMOVAL BUTTON MOP HEAD REFILL BEAKER HANDLE UPPER SHOULDER STRAP ATTACHMENT...
ASSEMBLY AND USE 1) Attach handle to steamer body by pressing button on top front of steamer body and inserting handle tube in hole at top of steamer body. 2) Attach steamer body to mop head by pressing button on bottom back of steamer body and inserting steamer body in to mop head.
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WARING: THIS STEAMER HAS A POLARIZED PLUG (ONE BLADE IS WIDER THAN THE OTHER). TO REDUCE THE RISK OF ELECTRIC SHOCK, THIS PLUG IS INTENDED TO FIT IN A POLARIZED OUTLET ONLY ONE WAY. IF THE PLUG DOES NOT FIT IN THE OUTLET, REVERSE THE PLUG. IF IT STILL DOES NOT FIT, CONTACT A QUALIFIED ELECTRICIAN.
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NOTE: Take advantage of the low profile mop head for hard to reach areas on your floor such as under a sofa or coffee table. NOTE: The mop head swivels 180 degrees for tight, cramped spaces like in the bathroom around toilets. CAUTION: To sanitize an area of your floor, leave the steam mop over the area for a minimum of 8 seconds, but no longer than 15 seconds.
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WARNING: BE SURE THAT STEAMER BODY IS FACING UPRIGHT WITH SIENNA LOGO FACING DOWNWARD TOWARDS THE FLOOR ALLOWING THE STEAMER TO STEAM PROPERLY. YOU MAY NOTICE SLIGHT DRIPPING FROM THE EXTENSION HOSE; THIS IS NORMAL DUE TO BUILD UP OF...
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16) Nylon brush- Attach brush onto either the extension hose nozzle or the angle concentrator nozzle for cleaning in hard to reach places. Use in places such as grout, kids toys, tire rims and car interior. 17) Brass brush- Use the brass brush in the same way as the nylon brush, but use for tough surfaces that won't scratch such as outdoor grills.
For service inquiries, contact Sienna at 1-888-574-3662. For sales information, call Sylvane at 1-800-934-9194. CLEANING AND MAINTENANCE CAUTION: Prior to cleaning or maintaining your steam mop, isolate the unit by removing the cord from the power socket and avoid immersing the unit in water.
TROUBLESHOOTING CAUTION: Prior to cleaning or maintaining your steam mop, isolate the unit by removing the cord from the power socket. PROBLEM SOLUTION Steamer turns off while in After 30 minutes of use, the " auto shut off " feature engages.
CUSTOMER SUPPORT For problems with your Sienna Luna Steam Mop or Luna Plus Steam Cleaner, please refer to Troubleshooting guide. Additional inquiries should be directed to our Customer Service department by calling 1-888-574-3662 or by e-mail to: customerservice@anvidproducts.com...
ONE YEAR LIMITED WARRANTY Our Sienna product warranty extends only to the original customer purchaser of the product. It is warranted by the manufacturer to be free from all defects in materials or workmanship for a period of one year from the date of original purchase.
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Customer Service will give you further instructions for returning a defective product for repair or replacement. When returning a defective product, carefully pack the item to avoid damage in shipping, the manufacturer cannot assume responsibility for loss or damage during incoming shipment. We recommend that you insure the package, as damage in shipping including the shipping cost is not covered under our warranty.
Need help?
Do you have a question about the Luna SSM-3006 and is the answer not in the manual?
Questions and answers
Overfilled the water container few months back. Steamer won't turn on. Had it dry out, tried again, and still won't turn on. Please advise.
If your Sienna Luna SSM-3006 steamer won't turn on after overfilling the water container, follow these steps:
1. Ensure the steamer power cord is correctly plugged into a 120V AC power outlet.
2. Check if the circuit breaker is operational.
3. Try using another power outlet.
4. If the unit still does not work, unplug it and wait a few minutes before trying again.
5. If the issue persists, contact customer service.
This answer is automatically generated
Troubleshooting doesn't say what to do if steam isn't coming out