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Available formats include:
3. Press the desired memory location (0 through 9) or use Caller ID/vol ( + or - )
to scroll to the desired memory location.
Number of digits
Explanation
Example
NOTE: If the memory location is occupied, the memory
Eleven digits
long distance code 1
1-317-888-8888
location number and stored name and telephone number
+3-digit area code
shows in the display. If the memory location is empty, EMPTY
+7-digit telephone number.
shows in the display.
Ten digits
3-digit area code +
317-888-8888
7-digit telephone number.
4. Press the mem button again. The display shows ENTER NAME.
NOTE: If you don't want to enter the name, skip step 5.
Seven digits
7-digit telephone number.
888-8888
Storing CID Records in Internal Memory
5. Use the touch-tone pad on the handset to enter the name (up to 15
characters) and press the memory button to save. More than one letter is
You may also store CID information in the phone's internal memory.
stored in each of the number keys. For example, to enter the name Bill Smith,
NOTE: It is important that you format CID records correctly
press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I.
BEFORE storing in internal memory as you cannot reformat CID
Press the 5 key 3 times for the letter L. Wait for one second. Press the 5 key 3
records stored in memory.
times for the second letter L. Press the 1 key to insert a space between the L
and the S. Press the 7 key 4 times for the letter S; press the 6 key once for the
1. Make sure the phone is OFF (not in talk mode).
letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T;
2. Use the Caller ID/vol (- or +) button to scroll to the desired CID record.
press the 4 key twice for the letter H.
3. Press the mem button.
NOTE: If you make a mistake press the del/chan button to
backspace and erase the wrong character(s) or number(s).
4. Use the touch-tone pad to enter a memory location (0-9) to store the number
in that memory location. You will hear a confirmation tone.
6. Press the mem button to save the name. The display shows ENTER NUMBR.
NOTE: If the memory location is occupied, REPLACE MEMO? is
7. Use the touch-tone pad to enter the telephone number you want to store (up
displayed, and you must confirm replacement by pressing the
to 24 digits).
mem button.
NOTE: The system treats PAUSES as delays or spaces in the
NOTE: Press the *exit button once to keep the previous setting
dialing sequence.
(making no changes) and return to the menu.
8. Press mem again to store the number. You will hear a confirmation tone.
NOTE: If the selected CID record contains any information that is
Storing the Last Number Dialed
non-numeric, the unit will not allow this record to transfer to the
internal user memory. The handset will display UNABLE TO STORE.
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
To Replace a Stored CID Record
2. Press the redial button.
1. Repeat steps 1 through 4 in Storing CID Records in Internal Memory. After you
3. Press the mem button to store the number. You will hear a confirmation tone.
enter the memory location, REPLACE MEMO? shows in the display.
To replace an old number with a new redial number:
2. Press the mem button again, and the new CID record replaces the old
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
memory in that location. You will hear a confirmation tone.
2. Press the redial button.
Deleting a CID Record
3. Press the mem button, and REPLACE MEMO? shows in the display.
1. Make sure the phone is OFF (not in TALK mode).
4. Press the mem button again to replace the old number with the new number.
2. Use the Caller ID/vol ( - or + ) button to display the CID record you want to delete.
You will hear a confirmation tone.
3. Press del/chan The display shows DELETE CALL ID?.
Inserting a Pause in the Dialing Sequence of a
Stored Number
4. Press del/chan again to erase the record and the next Caller ID record shows
in the display. You will hear a confirmation tone.
If a pause is needed to wait for a dial or access tone, press the #pause button
NOTE: Press the *exit key to return to the standby mode.
to insert a delay in dialing sequence of a stored number (for example, after you
Deleting All CID Records
dial 9 for an outside line, or to wait for a computer access tone.) Pause shows in
the display as a P, and each pause counts as one digit in the dialing sequence.
1. Make sure the phone is OFF (not in TALK mode).
Changing a Stored Number
2. Use the Caller ID/vol ( - or + ) button to display any Caller ID record.
1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
3. Press and hold the del/chan button until DELETE ALL? shows in the display.
2. Press the mem button, and REPLACE MEMO? shows in the display.
4. Press del/chan again to erase all records. You will hear a confirmation tone.
3. Press the mem button to store the number. You will hear a confirmation tone.
The display shows NO CALLS.
Reviewing and Deleting Stored Numbers
NOTE: Press the *exit key to return to the standby mode.
Memory
1. To review stored numbers, press the memory button, and use the Caller
ID/vol ( - or + ) button to scroll to the memory location, or press the
Each handset can store up to ten 24-digit numbers with up to 15-character
corresponding number key for a desired memory location (0-9).
names in memory for quick dialing. This memory feature is in addition to the CID
2. When the data shows in the display, press the del/chan button. The display
memory log, which stores up to 40 CID records in each handset.
shows DELETE?.
Storing a Name and Number in Memory
3. Press del/chan again to delete the data. The display shows DELETED.
1. Make sure the phone is OFF (not in TALK mode).
2. Press the mem button.
Dialing a Stored Number
Memory Full
1. Make sure the phone is ON by pressing the talk/end/call back button.
When the answering system memory is full, the base unit displays an F and
the system answers after 10 rings. You should erase some messages so the
2. Press the mem button.
answering system may record new messages.
3. Press the memory location (0-9). The number dials automatically.
- OR -
NOTE: The maximum recording time of an incoming message is
1. Make sure the phone is OFF (not in TALK mode).
about 3 minutes each and the total allowable recording time is
about 11 minutes.
2. Press the mem button.
Erasing Messages
3. Use the touch-tone pad or the Caller ID/vol ( - or + ) button to scroll to the
number you want to dial.
You may erase messages three ways: one message at a time from the base;
4. Press the talk/end/call back button. The number dials automatically.
all messages from the base; or one message at a time from the handset or a
Chain Dialing from Memory
phone in another location.
1. To erase one message at a time from the base:
Use this feature to make calls which require a sequence of numbers, such as
calling card calls to a frequently called long distance number. Each part of the
• Press play/stop. The message plays.
sequence is dialed from memory. The following example shows you how to use
• Press and release the delete button.
chain dialing to make a call through a long distance service:
2. To erase all reviewed messages from the base:
The Number For
Memory Location
• Press and hold the delete button until the unit beeps.
Long distance access number
7
3. To erase a message from the handset:
Authorization code
8
• Press trans/answerer button to enter into the handset remote
Frequently called long distance number
9
access operation.
1. Make sure the phone is ON (in TALK mode).
• Press play/stop on the handset (the 2 button). The message plays.
2. Press the mem button and then press 7.
• Press delete (the 0 button) to erase the message during message playback.
3. When you hear the access tone, press the mem button and then press 8.
NOTE: Erased messages cannot be restored. Be careful when
4. At the next access tone, press the mem button and then 9.
pressing the erase button because if the next unheard message
TIP: Wait for the access tones before pressing the next mem
has started to play, it will be erased.
button, or your call may not go through.
Leaving a Memo
Answering System Operation
Use the memo feature to leave a message.
This section explains the buttons and features of the answering system.
1. Press and hold the memo button on the base. You must hold the button down
until you finish recording the memo.
Messages Indicator
2. Begin speaking after you hear the beep.
The MESSAGES indicator shows you how many messages you have. It blinks
if there are new messages. The ans on/off button must be ON in order for the
3. Release the memo button when you are finished.
MESSAGES indicator to work.
Remote Access
NOTE: The answering system displays - - when it is off.
This section explains two types of remote access: using the handset to access
Screening Calls from the Base
the answering system and accessing the answering system from another phone.
You may screen incoming calls by waiting for the caller to begin leaving a
Cordless Handset
The handset contains integrated buttons that enables you to access the
message (to hear who it is), then pick up the handset, and press talk/end/
call back to speak to the caller. The answering system automatically stops
answering system with the handset.
recording when you activate the handset or pick up an extension phone.
1. Press the trans/answerer button to access the answering system.
TIP: Make sure the volume on the base is set loud enough for
2. Use the corresponding handset keys just like you would use the base buttons
you to hear your incoming calls.
(see "Answering System Setup"). The button functions are located on the
Screening Calls from the Handset
handset below each number key. For example, to play messages:
• Press the trans/answerer button. The display shows ANSWERER REMOTE.
Use the handset to screen calls even when you can't hear the answering system.
• Press 2 (play/stop).
When the answering system picks up:
• When you are finished listening to your messages, press the trans/
1. Press the trans/answerer button to access the answering system.
answerer button again.
2. Listen as the caller leaves a message.
Accessing the Answering System from Another Location
3. Press the talk/end/call back button to speak to the person or press the trans/
You can also access your answering system from any phone that is tone-dial
answerer button to stop screening the call.
compatible by entering a 3-digit security code after you hear the outgoing
Message Playback
announcement.
NOTE: If the answering system memory is full, it answers after
The messages indicator lets you know when you have messages. To play
10 rings, beeps and waits for you to enter the 3-digit security
messages, press the play/stop button.
code. If you don't enter the security code within 10 seconds, the
While a message is playing, you can do the following:
phone hangs up.
• Press the play/stop button to stop the message playback.
NOTE: The unit will hang up after 3 failed attempts to input
correct security code.
• Press and release the review 7 button to restart the current message;
continue to press and release the review 7 button to go to previous messages.
1. Dial the telephone number to which the answering system is connected to.
• Press and release the skip 8 button to go to the next message.
2. Enter the security code after you hear the tone.
• Press and release the delete button to erase current message.
3. Follow the voice menu to use the answering system's remote functions.
The remote feature lets you perform the following functions:
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
To
Press this Button
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
Review message
1
For more information go to the RBRC web site at www.rbrc.org
Play back message
2
or call 1-800-8-BATTERY or contact a local recycling center.
Stop message play back
2
Erase message
0 (during message playback)
Skip message
3
Display and Caller ID Messages
Turn off/on answering system
4
The following indicators show the status of a message or of the unit.
Review voice menu options
7
ANSWERER REMOTE
Indicates the answering system is being
TIP: You can bypass the outgoing announcement by
accessed remotely.
pressing any numbered key on the touch-tone pad while the
announcement is playing. Then, you can enter your security
BLOCKED CALL
The call is coming from a number that has been
code to access the answering system.
blocked from transmission.
Changing the Security Code
BLOCKED NAME
The caller's name is blocked from transmission.
CALL WAITING
Indicates a call is waiting on the line.
The default security code for accessing the answerer from another location
is 1 2 3. You must use the handset to change the security code. With the phone
DELETE ALL?
Prompt asking if you want to erase all Caller ID records.
OFF (not in TALK mode), follow these steps:
DELETE CALL ID?
Prompt asking if you want to erase a Caller ID record.
1. Press trans/answerer button.
DELETED
Prompt confirming the Caller ID record is erased.
2. Press *exit.
EMPTY
Indicates a memory location is vacant.
3. Enter the three numbers to be used as the new security code.
END OF LIST
Indicates that there is no additional information in
Caller ID memory.
4. Press *exit again.
ENTER NAME
Prompt telling you to enter the name for one of the 10
5. You will hear the new security code being repeated to confirm the change.
memory locations.
Headset and Belt Clip Operation
ENTER NUMBR
Prompt telling you to enter the telephone number for
Connecting an Optional Headset to the Handset
one of the 10 memory locations.
ERROR
Caller information is interrupted during transmission, or
For Hands Free Operation:
the phone is excessively noisy.
1. Connect the headset to the HEADSET jack on the side of the handset.
INCOMPLETE DATA
Caller information has been interrupted during
The handset receiver and microphone are disabled when the headset is
transmission or the telephone line is excessively noisy.
connected.
LONG DISTANCE
Indicates the CID record is a long distance number.
2. Adjust the headset to rest comfortably on top of your head and over your ear.
Move the microphone to approximately two to three inches from your mouth.
LOW BATTERY
Indicates the battery needs to be charged.
3. Press the talk/end/call back button to answer a call or make calls using
NEW
Indicates call or calls have not been reviewed.
the headset.
NO CALLS
Indicates no calls have been received.
4. To return to normal operation, unplug the headset from the jack.
NO DATA
No Caller ID information was received.
Connecting the Belt Clip
PAGING
The PAGE button has been pressed on the base.
To attach the belt clip, insert the sides of the belt clip into the slots on each side
PLEASE REGISTER
Handsets have not been previously registered.
of the handset. Snap the ends of the belt clip into place.
Once the handsets have completed registration
successfully, HANDSET 1 and HANDSET 2 will show on
Changing the Battery
the handset's display.
PRESS TALK KEY
Indicates the CID number is a Direct Dial Number (DDN)
CAUTION: To reduce the risk of fire or personal injury, use
only the Thomson Inc. approved Nickel-Cadmium (Ni-Cd)
and cannot be formatted.
battery model 5-2459, that is compatible with this unit.
REPT
Repeat call message. Indicates that a new call from the
same number was received more than once.
1. Make sure handset is OFF (not in TALK mode) before you replace battery.
TRANSFERRING
The handset is transferring a call or receiving notice to
2. Remove the battery compartment door.
accept a transferred call.
3. Disconnect the battery plug from the jack inside the battery compartment
UNAVAILABLE
Indicates other handset is off-hook or accessing
and remove the battery pack from the handset.
answerer.
4. Insert the new battery pack and connect the cord to the jack inside the
battery compartment.
UNKNOWN NAME/
The incoming call is from an area not serviced by
CALLER/NUMBER
Caller ID or the information was not sent.
5. Put the battery compartment door back on.
6. Place handset in the base or handset charge cradle to charge. Allow the
Answering System Display Messages
handset battery to properly charge (for 16 hours) prior to first use or when
The following indicators show the status of the answering system.
you install a new battery pack. If you do not properly charge the phone,
battery performance will be compromised.
- -
Answerer off.
Battery Safety Precautions
0-59
Total number of messages.
An (blinking)
Currently answering a call.
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this
CL (blinking)
The voice time/day stamp needs set.
type, toxic materials could be released which can cause injury.
F (blinking)
• To reduce the risk of fire or personal injury, use only the Nickel-Cadmium
Memory is full.
battery listed in the User's Guide.
LA (Line Access)
External line remote answerer.
• Keep batteries out of the reach of children.
Six bars (blinking)
Recording a memo or announcement.
• Remove batteries if storing over 30 days.
Handset Sound Signals
Answering System Solutions
Signal
Meaning
Can't hear messages, beep, etc.
A long warbling tone (with ringer on)
Signals an incoming call
• Adjust the speaker volume.
Time/Day Setting is incorrect.
Three short beeps (several times)
Page signal
• Set the Clocks Day/Hour/Min with buttons on Base. See Answering System
Single beep every 7 seconds
Low battery warning
Setup section in this User's Guide for instruction.
Two short beeps
Error tone
• Make sure the unit is connected to a non-switched electrical outlet.
Troubleshooting Guide
Answers on 10th ring
Caller ID Solutions
• Make sure answering system is turned on.
No Display
• The phone's memory may be full.
• The battery must be fully charged. Try replacing the battery.
Incoming messages are incomplete
• Make sure that the unit is connected to a non-switched electrical outlet.
• Was an extension phone picked up?
Disconnect the unit from the wall and plug it in again.
• The phone's memory is full.
• You must be subscribed to Caller ID service from your local telephone
• You accidentally pressed the play/stop button during playback and
company in order to receive Caller ID records.
stopped the message.
Caller ID Error Message
Won't respond to remote commands
• The unit displays this message if it detects anything other than valid Caller
• You must use a tone-dial phone for remote access.
ID information during the silent period after the first ring. This message
indicates either the presence of noise on the line, or that an invalid
• You must enter the correct security code.
message has been sent from the telephone company.
• Did the unit hang up? If you take no action for a period of time, the system
Cordless Phone Solutions
automatically hangs up.
Causes of Poor Reception
No dial tone
• Check installation:
• Aluminum siding.
Make sure the base power cord is connected to a working electrical outlet.
• Foil backing on insulation.
Make sure the telephone line cord is connected to the base unit and the
• Heating ducts and other metal construction can shield radio signals.
wall phone jack.
• You're too close to appliances such as microwaves, stoves, computers, etc.
• Connect another phone to the same modular jack; if the second phone
• Atmospheric conditions, such as strong storms.
doesn't work, the problem might be with your wiring or local service.
• Base is installed in the basement or lower floor of the house.
• The handset may be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Ensure the battery pack is installed correctly.
• Handset battery is low.
• Did the handset beep when you pressed the talk/end/call back button? Did
the charge/in use indicator come on? The battery may need to be charged.
• You're out of range of the base.
• Place the handset in the base for at least 20 seconds.
General Product Care
Handset does not ring
To keep your telephone working and looking good, follow these guidelines:
• Make sure the RINGER switch on the handset is turned ON.
• Avoid putting the phone near heating appliances and devices that
• Move closer to the base. The handset may be out of range.
generate electrical noise (for example, motors or fluorescent lamps).
• You may have too many extension phones on your line. Try unplugging
• DO NOT expose to direct sunlight or moisture.
some phones.
• Avoid dropping and other rough treatment to the phone.
• Check for a dial tone.
• Clean with a soft cloth and never use a strong cleaning agent or abrasive
You experience static, noise, or fading in and out
powder because this will damage the finish.
• Change channels.
• Retain the original packaging in case you need to ship the phone at a
• Move closer to base. The handset might be out of range.
later date.
• Relocate the base. Make sure base is not plugged into an electrical outlet
with another household appliance.
• Charge the battery.
Unit beeps
• Place handset in base for 20 seconds; if it still beeps, charge battery for
16 hours.
• Clean the charging contacts on handset and base with a soft cloth.
• See solutions for "No dial tone."
• Replace the battery.
Memory Dialing doesn't work
• Make sure you programmed the memory location keys correctly.
• Did you follow proper dialing sequence?
Service
Thomson Digital Technologies Ltd., warrants to the purchaser or gift recipient
that if any manufacturing defect becomes apparent in this product within
1 year from the original date of purchase, it will be replaced free of charge,
including return transportation.
This warranty does not include damage to the product resulting from accidents,
misuse or leaking batteries.
Should your product not perform properly during the warranty period, either:
1. Return it to the selling dealer with proof of purchase for replacement,
OR
2. Remove the batteries (where applicable), and pack product complete with
accessories in the original carton (or equivalent).
— Mail prepaid (with proof of purchase) and insured to:
Thomson Digital Technologies Ltd.
6200 Edwards Boulevard
Mississauga, Ontario
Canada L5T 2V7
The provisions of this written warranty are in addition to and not a modification
of or subtraction from the statutory warranties and other rights and remedies
contained in any applicable legislation, and to the extent that any such
provisions purport to disclaim, exclude or limit any such statutory warranties
and other rights and remedies, such provisions shall be deemed to be
amended to the extent necessary to comply therewith.
If you are unable to find a qualified servicer for out of warranty service, you
may write to:
Thomson Digital Technologies Ltd.
c/o Thomson
P.O. Box 0944
Indianapolis, Indiana, U.S.A., 46206-0944
Attach your sales receipt to this booklet for future reference. This information is
required if service is needed during the warranty period.
PURCHASE DATE ____________________________________________________
NAME OF STORE ____________________________________________________
Accessory Information
DESCRIPTION
MODEL NO.
AC Power adaptor
5-2512
Belt Clip
5-2622
Headset
5-2425
Handset Replacement Battery
5-2459
To order, call the nearest distributor for your area;
Ontario: (905) 624-8516
Manitoba: (204) 783-2088
British Columbia: (604) 438-8001
Quebec: (514) 352-9071
A shipping and handling fee will be charged upon ordering. It is required by law
to collect appropriate sales tax for each individual state, country, and locality
to which the merchandise is being sent. Items are subject to availability.
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