Lenovo ThinkCentre M73 User Manual
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Lenovo ThinkCentre M73 User Manual

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See also: Maintenance Manual
ThinkCentre M73
User Guide
Machine Types: 10B4, 10B5, 10B6, 10B7, 10HL, and 10HM

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Summary of Contents for Lenovo ThinkCentre M73

  • Page 1 ThinkCentre M73 User Guide Machine Types: 10B4, 10B5, 10B6, 10B7, 10HL, and 10HM...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 125. Sixth Edition (August 2015) © Copyright Lenovo 2013, 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Protecting data against viruses ..An introduction to Lenovo programs ..Locations....
  • Page 4 Enabling or disabling a device ..Lenovo Web site ... . Selecting a startup device ..
  • Page 5 Index....Battery recycling information for the European Union ....© Copyright Lenovo 2013, 2015...
  • Page 6 ThinkCentre M73 User Guide...

  • Page 7: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 8: Power Cords And Power Adapters

    Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. ThinkCentre M73 User Guide...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2013, 2015...

  • Page 10: Operating Environment

    Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. viii ThinkCentre M73 User Guide...

  • Page 11: Power Supply Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2013, 2015...
  • Page 12 ThinkCentre M73 User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
  • Page 14 • Windows Management Instrumentation (WMI) Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification. ThinkCentre M73 User Guide...
  • Page 15 Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector • One Personal System/2 (PS/2) keyboard connector • One PS/2 mouse connector • Four Universal Serial Bus (USB) 2.0 connectors (two on the front panel and two on the rear panel) •...
  • Page 16 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 17: Specifications

    Accessing a program on your computer Note: For Windows 7, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs. To install a program that is ready to be ®...

  • Page 18: An Introduction To Lenovo Programs

    An introduction to Lenovo programs This section provides information about the major Lenovo programs available on your operating system. Note: Depending on your computer model, some of the following programs might not be available. • For Windows 7 only: –...
  • Page 19 – Message Center Plus The Message Center Plus program automatically displays messages informing you about important notices from Lenovo, such as alerts on system updates and alerts on conditions that require your attention. ® – Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution. It includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

  • Page 20: Locations

    The SHAREit or Lenovo SHAREit program provides a quick and easy way to share files and folders among computers, smartphones, tablets, or smart TVs with the Android or the Windows operating system installed. SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders.

  • Page 21: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Optical drive eject/close button Power button Hard disk drive activity indicator...

  • Page 22: Locating Connectors On The Rear Of Your Computer

    Used to send audio signals from the computer to external devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device. ThinkCentre M73 User Guide...
  • Page 23 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Note: The DisplayPort connector is not applicable on some models. If your computer has a graphics card installed, be sure to use a monitor connector on the graphics card.

  • Page 24: Locating Components

    Heat sink and fan assembly Power supply assembly Memory modules Optical drive Front audio and USB assembly Front bezel Slim card reader Front fan (system fan) assembly Hard disk drive (or solid-state drive) PCI Express card Heat sink fan duct ThinkCentre M73 User Guide...

  • Page 25: Locating Parts On The System Board

    Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of the parts on the system board. Figure 4. System board part locations 4-pin power connector Microprocessor fan connector Memory slot 1 (DIMM1) Memory slot 2 (DIMM2) Thermal sensor connector 4-pin power connectors (number and location vary by model)

  • Page 26: Locating Internal Drives

    Bay 3 - Slim card reader drive bay (with a slim card reader installed in some models) Bay 4 - SATA hard disk drive bay (with a 3.5-inch hard disk drive or a 2.5-inch solid-state drive installed) ThinkCentre M73 User Guide...

  • Page 27: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.
  • Page 28 ThinkCentre M73 User Guide...

  • Page 29: Chapter 2. Using Your Computer

    USB key. If your computer does not come with it, contact the Lenovo Customer Support Center to order a recovery disc set or recovery USB key. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller.
  • Page 30 – To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one of the following: – Using a pointing device: Move the pointer to the extreme top-left corner of the screen until a small representation of the workspace is displayed; then click the representation. ThinkCentre M73 User Guide...

  • Page 31: Navigating On Windows 8.1

    – Using a touch screen: Swipe in from the left edge of the screen. For information about using other features of the Windows 8 operating system, refer to the Windows help system. For more information, see “Windows help system” on page 121. Navigating on Windows 8.1 To navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8.1 operating system, do one of the following:...

  • Page 32: Accessing Control Panel On The Windows 8 Or Windows 8.1 Operating System

    2. Scroll to the right side, and click Control Panel in the Windows System section. Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system. ThinkCentre M73 User Guide...

  • Page 33: Using The Wheel Mouse

    • The two Windows logo keys are located beside the Alt key on either side of the spacebar. They feature the Windows logo. On the Windows 7 or Windows 10 operating system, press the Windows key open the Start menu. On the Windows 8 or Windows 8.1 operating system, press the Windows key to switch between the current workspace and the Start screen.

  • Page 34: Using Cds And Dvds

    • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. ThinkCentre M73 User Guide...

  • Page 35: Playing A Cd Or Dvd

    Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1. Press the Eject/Load button on the DVD drive to open the tray. 2.
  • Page 36 ThinkCentre M73 User Guide...

  • Page 37: Chapter 3. You And Your Computer

    51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. © Copyright Lenovo 2013, 2015...

  • Page 38: Glare And Lighting

    For more information about power cords, see “Power cords and power adapters” on page vi. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 39 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 40 • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Right-click a blank area on the desktop. 2. Depending on your Windows version, do one of the following: ThinkCentre M73 User Guide...

  • Page 41: Registering Your Computer

    Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, ensure that your computer is connected to the Internet. Then, go to http://www.lenovo.com/register and follow the instructions on the screen.
  • Page 42 ThinkCentre M73 User Guide...

  • Page 43: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) (available on some models) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2013, 2015...

  • Page 44: Locking The Computer Cover

    Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7. Installing a padlock ThinkCentre M73 User Guide...

  • Page 45: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 8.

  • Page 46: Using Fingerprint Authentication

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 47: Chapter 5. Installing Or Replacing Hardware

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 48: Removing The Computer Cover

    Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: ThinkCentre M73 User Guide...
  • Page 49 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3.

  • Page 50: Accessing The System Board Components And Drives

    3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Pivot the drive bay assembly upward to access all the internal drives, cables, and other components. Figure 12. Pivoting the drive bay assembly upward ThinkCentre M73 User Guide...

  • Page 51: Installing Or Replacing A Memory Module

    5. To lower the drive bay assembly, slightly press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 13. Lowering the drive bay assembly Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
  • Page 52 Figure 14. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 15. Opening the retaining clips ThinkCentre M73 User Guide...

  • Page 53: Installing Or Replacing A Pci Express Card

    8. Position the new memory module over the memory slot. Make sure that the notch on the memory module aligns correctly with the slot key on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16.
  • Page 54 • If you are installing a PCI Express card, remove the screw that secures the appropriate metal slot cover. Then, remove the metal slot cover. 6. Remove the new PCI Express card from its static-protective package. ThinkCentre M73 User Guide...

  • Page 55: Replacing The Battery

    7. Install the new PCI Express card into the appropriate PCI Express card slot on the system board. Then, install the screw to secure the new PCI Express card in place. Figure 18. Installing a PCI Express card 8. If necessary, connect any cables between the PCI Express card and the system board. See “Locating parts on the system board”...

  • Page 56: Replacing The Hard Disk Drive

    Note: This section also applies to computer models with a 2.5-inch solid-state drive. To replace the hard disk drive, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 36. ThinkCentre M73 User Guide...
  • Page 57 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Note the location of the four screws that secure the hard disk drive. Then, pivot the drive bay assembly upward. Figure 21. Pivoting the drive bay assembly 5.

  • Page 58: Replacing The Solid-State Drive

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 77. Replacing the solid-state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. ThinkCentre M73 User Guide...
  • Page 59 This section provides instructions on how to replace the solid-state drive. The solid-state drive is only available in some models. It might be installed in the hard disk drive bay or on the bottom of the optical drive bay. • To replace the solid-state drive in the hard disk drive bay, see “Replacing the solid-state drive in the hard disk drive bay”...
  • Page 60 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Pivot the drive bay assembly upward. See “Accessing the system board components and drives” on page 38. 5. Disconnect the signal cable and the power cable from the solid-state drive. ThinkCentre M73 User Guide...
  • Page 61 6. Remove the screw and then carefully slide the solid-state drive bracket upward to remove the bracket from the bottom of the optical drive bay. Figure 27. Removing the solid-state drive bracket 7. Remove the four screws that secure the solid-state drive to the bracket. Then, slide the drive as shown to remove it from the bracket.
  • Page 62 Figure 29. Installing the solid-state drive into the bracket 10. Carefully slide the solid-state drive bracket downward until it is secured by the three retaining clips the bottom of the optical drive bay. Figure 30. Installing the solid-state drive bracket ThinkCentre M73 User Guide...

  • Page 63: Installing Or Replacing The Optical Drive

    11. Install the screw to secure the bracket on the bottom of the optical drive bay. Figure 31. Installing the screw to secure the bracket on the bottom of the optical drive bay 12. Connect one end of the signal cable to the bottom of the new solid-state drive and the other end to an available SATA connector on the system board.
  • Page 64 6. Hold the optical drive and remove the two screws that secure the optical drive. Figure 32. Removing the optical drive screws 7. Slightly press the drive bay assembly clip inward and pivot the drive bay assembly downward as shown. Figure 33. Lowering the drive bay assembly ThinkCentre M73 User Guide...
  • Page 65 8. Slide the optical drive out of the front of the computer. Figure 34. Removing the optical drive 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 35. Installing a new optical drive Chapter 5 Installing or replacing hardware...

  • Page 66: Replacing The Heat Sink And Fan Assembly

    Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the heat sink and fan assembly. ThinkCentre M73 User Guide...
  • Page 67 CAUTION: The heat sink and fan assembly might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To replace the heat sink and fan assembly, do the following: 1.
  • Page 68 , then fully tighten screw , and then fully tighten screw 9. Connect the new heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 13. ThinkCentre M73 User Guide...

  • Page 69: Replacing The Power Supply Assembly

    10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 40. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 70 Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis. Make sure that you note the cable routing before disconnecting the cables. ThinkCentre M73 User Guide...
  • Page 71 6. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer. Figure 42.
  • Page 72 Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 43. Installing the power supply assembly 9.

  • Page 73: Replacing The Microprocessor

    10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct.
  • Page 74 Figure 46. Removing the microprocessor 7. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open. 8. Remove the protective cover that protects the gold contacts of the new microprocessor. ThinkCentre M73 User Guide...

  • Page 75: Replacing The Front Audio And Usb Assembly

    9. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches on it with the tabs in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle on one corner of the new microprocessor is the microprocessor orientation indicator.

  • Page 76: Replacing The System Fan Assembly

    Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the system fan assembly. ThinkCentre M73 User Guide...
  • Page 77 To replace the system fan assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.

  • Page 78: Replacing The Wifi Units

    WiFi card module, and a rear WiFi antenna cable. Replacing the WiFi units involves the following operations: • “Removing the WiFi adapter card” on page 67 • “Removing the WiFi card module” on page 68 ThinkCentre M73 User Guide...

  • Page 79: Removing The Wifi Adapter Card

    • “Installing the WiFi units” on page 69 Removing the WiFi adapter card To remove the WiFi adapter card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3.

  • Page 80: Removing The Wifi Card Module

    To remove the WiFi card module, do the following: 1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module. Figure 53. Removing the WiFi antenna cables ThinkCentre M73 User Guide...
  • Page 81 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 54. Removing the screws that secure the WiFi card module 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 55.
  • Page 82 WiFi card module to the WiFi adapter card. Figure 56. Installing the WiFi card module 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 57. Connecting the WiFi antenna cables ThinkCentre M73 User Guide...

  • Page 83: Installing Or Removing The Rear Wifi Antenna

    3. Locate the two PCI Express x1 slots on the system board. See “Locating parts on the system board” on page 13. 4. If the installed WiFi card module supports the Bluetooth function, use a Bluetooth cable to connect the Bluetooth connector on the WiFi adapter card to the front USB connector on the system board.

  • Page 84: Removing The Rear Wifi Antenna

    3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. Figure 60. Removing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. ThinkCentre M73 User Guide...

  • Page 85: Installing Or Removing The Front Wifi Antenna

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 77. Installing or removing the front WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.

  • Page 86: Removing The Front Wifi Antenna

    2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Disconnect the front antenna cable from the WiFi card module. ThinkCentre M73 User Guide...

  • Page 87: Replacing The Keyboard

    5. Remove the front antenna and cable from the front of the computer. Figure 63. Removing the front WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 77. Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 88: Replacing The Mouse

    “Locating connectors on the rear of your computer” on page 10. Figure 65. Mouse connectors What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 77. ThinkCentre M73 User Guide...

  • Page 89: Completing The Parts Replacement

    9. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 89. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 90 Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating systems at http://www.lenovo.com/support. Installation instructions are provided in readme files with the device-driver files. ThinkCentre M73 User Guide...

  • Page 91: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 92: Performing Backup And Recovery Operations

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.

  • Page 93: Using The Rescue And Recovery Workspace

    1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

  • Page 94: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 95: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Use Windows Explorer or Computer to display the directory structure of your hard disk drive.

  • Page 96: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Use Windows Explorer or Computer to display the directory structure of your hard disk drive.

  • Page 97: Recovery Information For The Windows 8 Or Windows 8.1 Operating System

    It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system.

  • Page 98: Recovering Your Operating System If Windows 8 Or Windows 8.1 Fails To Start

    1. Right-click the Start button to open the Start context menu. 2. Click Control Panel. View Control Panel using Large icons or Small icons, and then click File History ➙ Restore personal files. 3. Follow the instructions on the screen. ThinkCentre M73 User Guide...
  • Page 99 Note: To create a recovery medium, see “Good maintenance practices” on page 99. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings. – If your computer comes with the recovery USB key, follow the instructions shipped with the USB key.
  • Page 100 ThinkCentre M73 User Guide...

  • Page 101: Chapter 7. Using The Setup Utility Program

    You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. © Copyright Lenovo 2013, 2015...

  • Page 102: Password Considerations

    1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 89. 2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. ThinkCentre M73 User Guide...

  • Page 103: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 90. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

  • Page 104: Selecting A Temporary Startup Device

    94. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 105: Ice Performance Mode

    • Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1.

  • Page 106: Exiting From The Setup Utility Program

    • If you want to save the new settings, press F10 to save and exit the Setup Utility program. • If you do not want to save the settings, select Exit ➙ Discard Changes and Exit. • If you want to return to the default settings, press F9 to load the default settings. ThinkCentre M73 User Guide...

  • Page 107: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.
  • Page 108 12. Reconnect any cables that were disconnected and reinstall the PCI card if removed. 13. Close the computer cover and reconnect any cables that were disconnected. 14. Turn on the computer to restart the operating system. ThinkCentre M73 User Guide...

  • Page 109: Chapter 9. Preventing Problems

    • Download the device drivers that are preinstalled on your computer. Go to http://www.lenovo.com/drivers. • Use the Lenovo program or Windows Update. See “Getting the latest system updates” on page 97. Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers from Lenovo.

  • Page 110: Cleaning And Maintenance

    3. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer. Note: Avoid spraying cleaner directly onto the display or the keyboard. ThinkCentre M73 User Guide...

  • Page 111: Good Maintenance Practices

    Optical mouse This section provides instructions on how to clean an optical mouse. An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse. To clean an optical mouse, do the following: 1.

  • Page 112: Moving Your Computer

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determine the cause of a problem. • Back up your data on the storage drive regularly. You can restore the storage drive from a backup.
  • Page 113 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage. Chapter 9 Preventing problems...
  • Page 114 ThinkCentre M73 User Guide...

  • Page 115: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 116: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 121 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 121 for more information.

  • Page 117: Troubleshooting

    Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1.

  • Page 118: Cd Problems

    Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 119: Dvd Problems

    Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.
  • Page 120 • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 121: Intermittent Problems

    • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 122: The Fingerprint Reader Does Not Work

    See “Enabling or disabling a device” on page 91. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 123: Monitor Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 124: Networking Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121. The image appears to be flickering Solutions: • The screen might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem.
  • Page 125 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 114 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps”...

  • Page 126: A Wireless Lan Problem

    Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: The WAN card is not supported on this computer. Remove it. Note: Some computer models do not have a wireless WAN. ThinkCentre M73 User Guide...

  • Page 127: Option Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 128: Performance And Lockup Problems

    • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 129: Printer Problems

    121. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 39. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 130: Serial Port Problems

    • Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121.

  • Page 131: Usb Problems

    • Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the Lenovo Solution Center program. If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service”...

  • Page 132: Lenovo Solution Center

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. ThinkCentre M73 User Guide...

  • Page 133: Chapter 11. Getting Information, Help, And Service

    Read and understand all safety information before using this product. Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: •...

  • Page 134: Lenovo Support Web Site

    Most computers come with a diagnostic program that enables you to identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 135: Using Other Services

    You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 136 ThinkCentre M73 User Guide...

  • Page 137: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 138: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

  • Page 139: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 140 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. ThinkCentre M73 User Guide...

  • Page 141: Eurasian Compliance Mark

    The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 142: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.

  • Page 143: Appendix C. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 144: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.
  • Page 145 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information...
  • Page 146 ThinkCentre M73 User Guide...

  • Page 147: Appendix D. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 148: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkCentre M73 User Guide...

  • Page 149: Appendix E. China Energy Label

    Appendix E. China Energy Label © Copyright Lenovo 2013, 2015...
  • Page 150 ThinkCentre M73 User Guide...

  • Page 151: Appendix F. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 1.
  • Page 152 3. Follow the instructions on the screen. ThinkCentre M73 User Guide...

  • Page 153: Index

    Description important safety device drivers resources devices, handling static-sensitive safety diagnostics program, using warranty diagnostics, troubleshooting Input/Output (I/O) features DisplayPort connector installing options documentation, using memory module drivers, device PCI Express card drives internal drives © Copyright Lenovo 2013, 2015...
  • Page 154 Setup Utility power supply assembly Setup Utility program, starting replacing Setup Utility, exiting power-on self-test (POST) software Power-On, Password recovering programs, updating system solid-state drive, replacing ThinkCentre M73 User Guide...
  • Page 155 Setup Utility VGA connector video subsystem viewing and changing settings warranty information WiFi units, WiFi adapter card, WiFi card module, WiFi antenna cable, replacing workspace, backup and recovery © Copyright Lenovo 2013, 2015...
  • Page 156 ThinkCentre M73 User Guide...

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