Phonak Virto Q90 User Manual
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Phonak Virto Q90 User Manual

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Phonak Virto Q
Q90, Q70, Q50, Q30
User Guide

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Summary of Contents for Phonak Virto Q90

  • Page 1 Phonak Virto Q Q90, Q70, Q50, Q30 User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 Step 9. Removing the hearing aid Step 10. Turning off the hearing aid Step 11. Changing the battery 5. Care and maintenance 6. Troubleshooting 7. Wireless accessories description 8. Service and warranty 9. Compliance information 10. Information and explanation of symbols...
  • Page 4 Phonak Virto Q50-312 Phonak Virto Q50-13 Phonak Virto Q30-312 Phonak Virto Q30-13 Non wireless models Phonak Virto Q90-nano NW O Phonak Virto Q90-10 NW O Phonak Virto Q90-312 NW Phonak Virto Q70-nano NW O Phonak Virto Q70-10 NW O Phonak Virto Q70-312 NW...

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.

  • Page 6: Important Safety Information

    They should not be used by any other person as they could damage hearing. ! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 7 ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). ! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children, mentally challenged people and pets. If batteries are swallowed, consult your physician immediately! ! If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accelerated accumulations of ear...
  • Page 8 ! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. ! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.):...

  • Page 9: Information On Product Safety

    2.2 Information on product safety I Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. I Protect your hearing aid from heat (never leave it near a window or in the car).
  • Page 10 2. Important safety information I Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid skin irritations. You can return used batteries to your hearing care professional. I Remove the battery if you are not using your hearing aid for a long period of time.
  • Page 11 I Do not use your hearing aid in areas where electronic equipment is prohibited.

  • Page 12: Hearing Aid Description

    3. Hearing aid description The following user instructions describe different hearing aid models. Use the labeled drawings to identify the hearing aid that you use. Please note: specific functions described on the following pages may not be included in your model because some features are optional or model specific.
  • Page 13 nano and 10 models a Custom made shell b Receiver (sound outlet) and wax protection system c Battery compartment with ON/OFF switch d Program button (optional)* e Protected microphone inlet f Removal handle g Right or left indicator (right=red, left=blue) h Vent * A volume control is also optional;...
  • Page 14 3. Hearing aid description 312 and 13 models a Custom made shell b Receiver (sound outlet) and wax protection system c Battery compartment with ON/OFF switch d Protected microphone inlets e Program button (optional) f Right or left indicator (right=red, left=blue) g Volume control (optional) h Vent...

  • Page 15: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1.
  • Page 16 4. Using the hearing aid Turn the volume control to change the volume (Fig. 1a). Left ear Right ear Louder Louder Softer Softer Fig. 1a The direction you have to turn the volume control when wearing the hearing aid in the ear is shown in step 6 in this section.
  • Page 17 Your hearing care professional can configure the push button as either a volume control or a program selector. In order to change a hearing program or the volume, press the push button (Fig. 1b). Fig. 1b To increase the volume, press the button on your right hearing aid.

  • Page 18: Step 2. Battery Preparation

    4. Using the hearing aid Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig. 2 Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a) and open the battery door.

  • Page 19: Step 4. Turning On The Hearing Aid

    Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4). Fig. 4 I Open and close the battery compartment gently and carefully. I If you feel resistance when closing the battery compartment, check to make sure the battery is correctly inserted and in the correct direction.

  • Page 20: Step 5. Inserting The Hearing Aid

    4. Using the hearing aid Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. I Each hearing aid is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing aid in the correct ear.
  • Page 21 Step 5.2 Inserting the hearing aid (all models) With your right hand, take your hearing aid for the right ear (marked in red, see step 5.1) between your thumb and forefinger (Fig. 5b). For nano or 10 models the removal handle should be toward the bottom of your ear.

  • Page 22: Step 6. Adjusting The Volume Control In The Ear

    4. Using the hearing aid You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1) Step 6. Adjusting the volume control in the ear (to adjust nano, see Step 8) To increase the volume (possible only on models with an optional volume control), turn the volume control forward.
  • Page 23 Your hearing care professional can configure the push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid* (Fig 6b). Decrease volume Increase volume Left hearing aid...

  • Page 24: Step 7. Selecting The Hearing Program In The Ear

    4. Using the hearing aid Step 7. Selecting the hearing program in the ear (to adjust nano, see Step 8) To change a hearing program (possible only in models with an optional program button), press the program button shown (Fig. 7). Fig.

  • Page 25: Step 8. Adjusting Nano

    The following chapter provides instructions on how to use and adjust your nano. Please read it carefully. Step 8.1 Using the Phonak MiniControl ! The MiniControl contains a magnet. If you use a medical device like a pacemaker or ICD device...
  • Page 26 4. Using the hearing aid Keychain housing Fig. 8a MiniControl magnet Note: Your nano in combination with MiniControl can be configured as: S Program switch, or S Volume control (increase or decrease the volume), or S Deactivated (no changes with the MiniControl) To use the MiniControl, unscrew the magnet from the keychain housing and hold it inside the ear canal without touching the hearing aid (Fig.
  • Page 27 Step 8.2 Change the nano hearing program (configured by the hearing care professional) While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid. The change of the program will be confirmed by beep signals (Fig. 8b). The combination of the individual program and the amount of beeps (sound pattern) can be configured by your hearing care professional.
  • Page 28 4. Using the hearing aid Step 8.3 Adjusting the nano volume (configured by the hearing care professional) I Depending on the setting you can either increase or decrease the volume While the hearing aid is on, hold the magnet inside the ear canal without touching the hearing aid.

  • Page 29: Step 9. Removing The Hearing Aid

    Step 9. Removing the hearing aid The following steps describe how to easily remove the hearing aid either with or without the removal handle. Step 9.1 Removing the hearing aid with a removal handle Hold the removal handle between the thumb and index finger, and carefully pull the hearing aid up and out of the ear (Fig.
  • Page 30 4. Using the hearing aid Step 9.2 Removing the hearing aid without a removal handle Put your thumb behind your lobe (directly behind the hard cartilage, Fig. 9b) and gently press your ear upward to push the hearing aid out of the canal. In order to help it along, make chewing movements with your jaw.

  • Page 31: Step 10. Turning Off The Hearing Aid

    Step 10. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 10) Fig. 10...

  • Page 32: Step 11. Changing The Battery

    4. Using the hearing aid Step 11. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter.

  • Page 33: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 34 5. Care and maintenance Daily Daily cleaning and the use of a drying system is highly recommended. “C&C line” from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your...
  • Page 35 Wax protection SmartGuard is a unique wax protection system developed by Phonak. The unique membrane design completely protects your hearing aid from wax and moisture. SmartGuard Cerustop wax guards are also commonly used as an alternative protection system. Your hearing care...

  • Page 36: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound Clean the wax protection system or replace it. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.
  • Page 37 Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician.

  • Page 38: Wireless Accessories Description

    7. Wireless accessories description Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching TV, talking on the phone and communicating in noise over distance. 7.1 Connecting to audio sources and remote control...
  • Page 39 MP3 player TVLink Cell phone Phonak RemoteMic Wireless audio streaming accessory* Remote control * Audio sources can be connected by Bluetooth® or cable to the wireless audio streaming accessory. Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
  • Page 40 7. Wireless accessories description 7.2 Communication in noise over distance Roger/FM accessories help communication in noise over distance by wirelessly sending the speaker's voice directly to your hearing aids. Roger/FM include both a microphone and receiver. Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
  • Page 41 Microphone * Body-worn receiver option * Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable. Note: Only available for Virto Q models with telecoil.

  • Page 42: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
  • Page 43 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 44: Compliance Information

    Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: Supplier Code Number...
  • Page 45 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
  • Page 46 9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 47: Information And Explanation Of Symbols

    10. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 48 10. Information and explanation of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 49 Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware...
  • Page 50 Notes...
  • Page 52 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

Virto q30Virto q70Virto q50Virto q90-312Virto q50-13Virto q90-13 ... Show all

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