Table of Contents
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Table of Contents
Related Manuals for Partner SP-800
Summary of Contents for Partner SP-800
- Page 1 POS Terminal SP-800 Service Manual...
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Page 3: Declaration Of Conformity
Copyright This publication, including all photographs, illustrations and software, is protected under international copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be reproduced without written consent of the author. Disclaimer The information in this document is subject to change without notice. The manufacturer makes no representa- tions or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. -
Page 4: About This Manual
About this manual The service manual provides service information for the SP-800. This manual is designed to help train service personnel to locate and fix failing parts on the machine. This manual consists of the following sections: Chapter 1 Getting Started: This section covers unpacking and checking the package contents, and identifying components. -
Page 5: Table Of Contents
TABLE OF CONTENTS CHAPTER 1 GETTING STARTED ..........1 Unpacking the machine .................1 Identifying components .................2 CHAPTER 2 BIOS SETUP ............5 About the Setup Utility ...................5 Entering the Setup Utility ................6 BIOS navigation keys ................6 Using BIOS ....................7 Main Screen ....................8 Advanced Settings ..................9 IDE Configuration ..................10 Primary/ Secondary IDE Master ..............11... - Page 6 CHAPTER 4 LOCATING THE PROBLEM ........39 General checkout guidelines ................39 Cash drawer checkout .................39 LCD symptoms .....................40 Touch screen symptoms ................41 Power symptoms..................41 Network symptoms ..................41 USB symptoms ....................42 Peripheral-device symptoms ................42 Boot symptoms ....................42 Mainboard jumper ..................43 Mainboard connectors..................44 Inverter connectors ..................44 CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs) .....................
- Page 7 Figure 2.18 Security Settings screen ............ 24 Figure 2.19 Exit Menu screen ............... 25 Figure 4.1 Connecting a cash drawer ........... 40 Figure 4.2 SP-800 mainboard jumper ........... 43 Figure 4.3 SP-800 mainboard connectors ..........44 Figure 4.4 Inverter connectors .............. 44 Figure 6.1 Exploded diagram main parts ..........
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Page 9: Chapter 1 Getting Started
CHAPTER 1 GETTING STARTED This chapter describes how to unpack and identifying components on the device. The following topics are described. • Unpacking the machine on page 1 • Identifying components on page 2 Unpacking the machine It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned for service. -
Page 10: Identifying Components
Identifying components This section describes the parts and connectors on the machine. Front-right view Figure 1.2 Front-right view Component Description 15-inch TFT LCD LED Power Indicator IO Panel Cover IO Panel Power Button C H A P T E R 1 G E T T I N G S T A R T E D... -
Page 11: Figure 1.3 Rear View
Rear view Figure 1.3 Rear view Component Description MSR (optional) Slot VFD Customer Display (optional) Slot Cable Compartment HDD Compartment Cable Compartment Cover... -
Page 12: Figure 1.4 Sp-800 I/O Connectors
COM 3 port COM 2 port LAN jack Parallel port DC 12V output connector (for Partner LCD Monitor) C H A P T E R 1 G E T T I N G S T A R T E D... -
Page 13: Chapter 2 Bios Setup
CHAPTER 2 BIOS SETUP The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get erased when the computer is turned off. The following topics are described in this chapter. •... -
Page 14: Entering The Setup Utility
Entering the Setup Utility When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message appears: Press DEL to run Setup Press the delete key <Delete>... -
Page 15: Using Bios
Using BIOS When you start the Setup Utility, the main screen appears. The main screen of the Setup Utility displays a list of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow keys to move the highlight to other options. -
Page 16: Main Screen
Main Screen This screen includes System BIOS Information, Processor, System memory and displays the System Time and System Date. Figure 2.2 Main Screen System Overview This screen displays System BIOS Information, Processor, System memory, System Time and System Date. System Time/ System Date The System Time and System Date items show the current date and time held by the machine. -
Page 17: Advanced Settings
Advanced Settings This setup screen includes sub-menus for IDE Configuration, USB Configuration, ACPI Configurations, MPS Configurations, Super IO Configurations and Hardware Health Configuration. Figure 2.3 Advanced Settings Screen Spread Spectrum When the motherboard clock generator pulses, the extreme values (spikes) of the pulses creates EMI (Electromagnetic Interference). -
Page 18: Ide Configuration
IDE Configuration Figure 2.4 IDE Configuration sub-menu Hard Disk Write Protect This item will be effective only if the device is accessed through BIOS. C H A P T E R 2 B I O S S E T U P... -
Page 19: Primary/ Secondary Ide Master
Primary/ Secondary IDE Master Figure 2.5 Primary/ Secondary IDE Master sub-menu Type Select [Auto] to automatically detect hard disk drive. If auto detection is successful, the BIOS Setup automatically fills in the correct values for the remaining fields on this sub-menu. If the auto detection fails, it may due to that the hard disk is too old or too new. -
Page 20: Mps Configuration
MPS Configuration Figure 2.6 MPS Configuration sub-menu MPS Revision This item allows user to select the version of the Multi-Processor Specification (MPS). C H A P T E R 2 B I O S S E T U P... -
Page 21: Superio Configuration
SuperIO Configuration Figure 2.7 SuperIO Configuration sub-menu Parallel Port Address This item allows user to select the I/O address for the parallel port. Parallel Port Mode This item allows user to select the parallel port mode. EPP Version This item allows user to select the version of EPP. ECP Mode DMA Channel These items are used to assign the DMA channel for the ECP mode. -
Page 22: Hardware Health Configuration
Hardware Health Configuration Figure 2.8 Hardware Health Configuration sub- menu H/W Health Function This function is used to enable/ disable the Hardware Health Event Monitoring, that gives you an overview of the Temperature, fan speed and voltage information. Chassis Intrusion This function allows you to enable/ disable chassis intrusion, that can latch a chassis intrusion event even when the system is turned off, as long as battery or standby power is still present. -
Page 23: Acpi Configuration
ACPI Configuration Figure 2.9 ACPI Settings sub-menu Suspend mode Use this item to define how the system suspends. In the default, S1(POS), the suspend mode is equivalent to a software power down. If you select S3(STR), the suspend mode is a suspend to RAM - the system shuts down with the exception of a refresh current to the system memory. -
Page 24: Usb Configuration
USB Configuration Figure 2.10 USB Configuration sub-menu Legacy USB Support When enabled, the BIOS will enable legacy support for USB keyboards, mice and floppy drives. You will be able to use these USB devices even with operating systems that do not support USB. USB 2.0 Controller Mode This item is used to select the speed mode of USB 2.0 controller. -
Page 25: Boot Settings Configuration
Boot Settings Configuration This screen allow you to configure the boot options. Figure 2.11 Boot Settings screen Typematic Rate This item allows you to specify the typematic rate. -
Page 26: Boot Device Priority
Boot Device Priority Use this screen to specify the order in which the system checks for the device to boot from. Figure 2.12 Boot Device Priority sub-menu 1st Boot Device Set the boot device options to determine the sequence in which the computer checks which device to boot from. -
Page 27: Hard Disk Drives
Hard Disk Drives Use this screen to view the hard disk drives in the system. Figure 2.13 Hard Disk Drives sub-menu 1st Drive Use this item to view the hard disk drives in the system. -
Page 28: Boot Settings Configuration
Boot Settings Configuration Figure 2.14 Boot Settings Configuration sub-menu Quick Boot Enabling this setting will cause the BIOS power-on self test routine to skip some of its tests during booting for faster system boot. Bootup Num-Lock This setting is to set the Num Lock status when the system is powered on. Setting to [On] will turn on the Num Lock key when the system is powered on. -
Page 29: Chipset Settings
Chipset Settings This screen allow you to configure the North Bridge and South Bridge chipset options. Figure 2.15 Chipset Settings screen... -
Page 30: North Bridge Chipset Configuration
North Bridge Chipset Configuration Figure 2.16 North Bridge Chipset Configuration sub-menu DRAM Frequency This item specify the DRAM frequency of the system. Configure DRAM Timing By SPD Choose Enabled, will automatically configure the DRAM Timing depending on the “DRAM Frequency” selection. -
Page 31: South Bridge Chipset Configuration
South Bridge Chipset Configuration Figure 2.17 South Bridge Chipset Configuration sub-menu USB 2.0 Controller The USB 2.0 Controller item allows USB 2.0 functionality. Audio HDA Controller This item allows the High Definition Audio interface integrated in the Southbridge functionality. SMBUS Controller This item allows SMBUS controller to monitor the system temperature and voltage. -
Page 32: Security Settings
Security Settings This screen allows you to configure the system security settings. Figure 2.18 Security Settings screen Supervisor/ User Password Indicates whether a supervisor/ user password has been set. If the password has been installed, Installed displays. If not, Not Installed displays. Change Supervisor/ User Password These items can be used to install a password. -
Page 33: Exit Menu
Exit Menu This screen allows you to load the optimal or failsafe default values, and save or discard changes. Figure 2.19 Exit Menu screen Save Changes and Exit Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility. -
Page 34: Load Failsafe Defaults
Load Failsafe Defaults This option opens a dialog box that lets you load fail-safe defaults for all appropriate items in the Setup Utility. The fail-safe defaults place no great demands on the system and are generally stable. If the system is not functioning correctly, try loading the fail-safe defaults as a first step in getting the system working properly again. -
Page 35: Chapter 3 Installing Drivers And Software
Use an external CD-ROM drive to install the drivers or copy the drivers to a USB flash drive and then plug to the machine. When you insert the CD ROM the following screen appears. Check SP-800 that is listed under the “Install Terminal Drivers” and “Install Device Drivers” menus. -
Page 36: Intel Chipset Driver
Intel Chipset Driver The Intel Chipset Device Software updates the Windows XP/7 INF files so that the Intel chipset is correctly configured. Follow these instructions to install the chipset software : 1. Browse to the \DRIVER\chipset\Intel\Inf folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. - Page 37 4. Browse the ReadMe Information, then click Next. 5. The Intel Chipset Software Utility files are installed to the system. When prompted to restart, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 38: Intel Chipset Graphics Driver
Intel Chipset Graphics Driver This utility installs the Intel Extreme Graphics 2 drivers for Windows XP/2000. To install the drivers. 1. Browse to the \DRIVER\VGA\intel\ folder. 2. Double-click the executable file. The following screen appears. Read the release version, and then click Next. - Page 39 4. Browse the ReadMe Information, then click Next. 5. When installation is completed, select Yes, I want to restart my computer now. Then click Finish to restart the system.
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Page 40: Lan Driver
LAN Driver The network driver support Windows XP/2000. Refer to the following to install the drivers. 1. Browse to the \DRIVER\LAN\RealTek folder. 2. Double-click the executable file. The following screen appears. Click Next to continue. 3. Click Install to begin installation. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E... - Page 41 4. When installation is completed, click Finish.
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Page 42: Touch Screen Driver
Touch Screen Driver Refer to the following to install the touch screen driver. 1. Browse to the \DRIVER\Touch\eGalax folder. 2. Double-click setup.exe. The following screen appears. Click Next to continue. 3. Check the box for Install PS/2 interface drive and then click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E... - Page 43 4. System will give you a warning, click Ok to continue. 5. Check the box for None and then click Next to continue. 6. Uncheck the box for Support Mulit-Monitor System and then click Next to continue.
- Page 44 7. Click Next to continue. 8. Click Next to continue. C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
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Page 45: Calibrating The Touchscreen
9. Click Yes, I want to restart my computer now and then click Finish. Calibrating the touchscreen Follow these instructions to calibrate the touchscreen using the TouchKit application: 1. Launch the TouchKit application from the Windows desktop by clicking on Start > Programs > TouchKit >... - Page 46 3. Click the 4 Points Calibrattion button. 4. Use your finger to touch the blinking X Symbol on the screen until stop blinking. 5. Click OK to complate the 4 points calibration. You may also use this application to adjust the touch settings. NOTE C H A P T E R 3 I N S T A L L I N G D R I V E R S A N D S O F T W A R E...
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Page 47: Chapter 4 Locating The Problem
CHAPTER 4 LOCATING THE PROBLEM Refer to this section to locate the problem with the machine. The following topics are described. • General checkout guidelines on the page 39 • Cash drawer checkout on the page 39 • LCD symptoms on the page 40 •... -
Page 48: Lcd Symptoms
Figure 4.1 Connecting a cash drawer Cashdrawer 2. Turn on the machine . Refer to the following to prevent incorrect cash drawer status detection by the system: Port I/O Port Address Condition Note Cashdrawer A High(1) → Close If Bit is set to Low to open the Control port cash drawer, after it must be set Low(0) →... -
Page 49: Touch Screen Symptoms
Touch screen symptoms Symptom Corrective Procedure • Touchscreen does not 1. Install and run the touchscreen calibration program from the driver function • No virtual mouse 2. Reseat the panel cable. • Cursor doesn’t follow when 3. Reseat the touchscreen board-to-touch panel cable. touching the screen 4. -
Page 50: Usb Symptoms
USB symptoms Symptom Corrective Procedure • USB device does not function 1. Check that the USB device is detected in Windows Device Manager. 2. Reinstall the USB device driver. 3. Replace the mainboard. Peripheral-device symptoms Symptom Corrective Procedure • USB ports do not work 1. -
Page 51: Mainboard Jumper
Mainboard jumper JLV2 JLV1 JCMOS Figure 4.2 SP-800 mainboard jumper Jumper Setting Description 1-2 closed (default) Normal JCMOS 2-3 closed Clear CMOS... -
Page 52: Mainboard Connectors
PS/2 port parallel port Figure 4.3 SP-800 mainboard connectors Inverter connectors connector to mainboard connector to connector to Figure 4.4 Inverter connectors C H A P T E R 4 L O C A T I N G T H E P R O B L E M... -
Page 53: Chapter 5 Replacing Field Replaceable Units (Frus)
After replacing optional devices, make sure all screws, springs, or other small parts are in place and are not left loose inside the case. Metallic parts or metal flakes can cause electrical shorts. Only qualified personnel should perform repairs on the SP-800. Damage due to unauthorized servicing is not covered by the warranty. -
Page 54: Before You Begin
CAUTION Before you begin Make sure you have a stable, clean working environment. Dust and dirt can get into the SP-800 components and may cause malfunction. Adequate lighting and proper tools can prevent you from accidentally damaging the internal components. Most of the electrical and mechanical connections can be disconnected by using your fingers. -
Page 55: Hdd
Refer to the following to remove and replace the hard drive. 1. Turn off the device properly through the operating system. 2. Disconnect the power cord from the power outlet. 3. Remove the screw form the hard drive compartment cover and slide the cover to the right as it shown on the picture. -
Page 56: Io Panel Cover
IO Panel Cover 1. Flip up the LCD panel 2. Remove the screw from the IO panel cover and remove the cover. Stand Base Back Cover 1. Remove two screws. 2. Remove the stand base back cover. C H A P T E R 5 R E P L A C I N G F I E L D R E P L A C E A B L E U N I T S ( F R U s ) -
Page 57: Stand Base
Stand Base Before proceeding, remove the fol- lowing FRUs. • “IO Panel Cover” on page 48. 1. Flip up the LCD panel 2. Remove the screw from the IO panel. 3. Position the SP-800 as shown. 4. Remove the stand base. -
Page 58: Back Cover
Back Cover 1. Remove all screws from the back cover. 2. Remove the back cover. To avoid the thermal issue. When you replace the back cover, check the thermal pads should be complete and stuck on the CPU and chip. If the thermal pads damaged, replace them. -
Page 59: Speaker
Speaker Before proceeding, remove the following FRUs. • “Back Cover” on page 50. 1. Remove two screws. 2. Remove the speaker. Power Button Before proceeding, remove the following FRUs. • “Back Cover” on page 50. 1. Remove two screws. 2. Remove the power button. -
Page 60: Com4 Port And Ps/2 Port
COM4 port and PS/2 Port Before proceeding, remove the following FRUs. • “Back Cover” on page 50. 1. Remove four screws. 2. Remove the COM4 port and PS/2 port. I/O Shield Before proceeding, remove the following FRUs. • “Back Cover” on page 50. •... -
Page 61: Memory
Memory Before proceeding, remove the following FRUs. • “Back Cover” on page 50. 1. Open the clips. 2. Pull out the memory module. Battery Before proceeding, remove the following FRUs. • “Back Cover” on page 50. 1. Open the hock. 2. -
Page 62: Mainboard
Mainboard Before proceeding, remove the following FRUs. • “Back Cover” on page 50. • “COM4 port and PS/2 port” on page 52. • “I/O Shield” on page 52. 1. Disconnect all cables from the mainboard. 2. Remove eight screws. 3. Remove the mainboard. Inverter Before proceeding, remove the following FRUs. -
Page 63: Panel Bracket
3. Remove three screws. 4. Remove all cables from the inverter. 5. Remove the inverter. When replacing: Put the inverter in the plastic cover before replacing it. Panel Bracket Before proceeding, remove the following FRUs. • “Back Cover” on page 50. •... -
Page 64: Waterproof Seal, Touch Panel, Touch Cover, Lcd Panel
Waterproof Seal, Touch Panel, Touch Cover, LCD Panel Before proceeding, remove the following FRUs. • “Back Cover” on page 50. • “Speaker” on page 61. • “Power Button” on page • “COM4 port and PS/2 port” on page 52. • “I/O Shield” on page 52. •... -
Page 65: Appendix Part List And Specification
APPENDIX PART LIST AND SPECIFICATION Figure 6.1 Exploded diagram main parts... -
Page 66: Figure 6.2 Exploded Peripheral Parts
Figure 6.2 Exploded peripheral parts A P P E N D I X... -
Page 67: Part List For Aluminum Cover
ITEM NO Front Cover AL 21000S00S5001 Stand Base AL 21002500S5001 Waterproof seal 25005500B0004 Stand base cover AL 21002500S5002 HT Tocuh/15” 2619040300007 Partner Logo 21004500S5104 Touch Holder 25003500B0002 Hinge right 2108100000017 TFT LCD/15” 2614550150104 Stand base bracket 21002500S5000 MB Bracket 21004500S5000... -
Page 68: Part List For Plastic Cover
Part list for plastic cover (*) is option DESCRIPTION ITEM NO DESCRIPTION ITEM NO Front Cover 25000500S5100 Stand base cover 25002500S5100 Waterproof seal 25005500B0004 Partner Logo 21004500S5104 HT Tocuh/15” 2619040300007 Hinge right 2108100000017 Touch Holder 25003500B0002 Stand base bracket 21002500S5000 TFT LCD/15” 2614550150104... -
Page 69: Specifications
Specifications Item SP-800-181S SP-800-182D Intel® Atom™ processor D425 (512K L2 Intel® Atom™ processor D525 (1M L2 CPU Type Cache, 1.80 GHz, single core ) Cache, 1.80 GHz, dual core ) 15” Active TFT color LCD, resolution 1024 x 768 Touch... - Page 70 3 tracks magnetic reader Optional Customer display module (2 x 20 VFD) Peripherals Biometric Reader, Smart Card Reader, I-Button, RFID reader Operation Windows 7, Windows XP, Linux (ubuntu) , WEPOS, POSReady 2009, POSReady 7 System Power Supply AC100~240V/DC12V, 5A, 60 watt power adaptor Dimensions Physical:360mm (W) x233mm (D) x 313mm (H) Operating...
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