Removing Stuck Tape Cartridges From The Library - Overland Storage NEO S-Series Service Manual

NEO S-Series User Guide

Removing stuck tape cartridges from the library

3.3
WARNING
Indications for a stuck tape cartridge are e.g. cartridge cannot be removed via OCP/RMU; robotic movement
blocked when pulling a cartridge (see error codes); strange noises of the robotic; no read/write operation
possible in the drive
To remove a stuck tape cartridge, adhere the following steps:
1. Unlock the magazine (with / without mailslot) use the:
•
OCP, see Chapter Releasing and replacing magazines, Page Error! Bookmark not defined.
RMU, see Chapter Releasing and replacing , Page Error! Bookmark not defined.
•
Emergency release, if you are not able to unlock the magazine with the OCR or RMU,
see Chapter Emergency release, Page 15
2. If applicable, pull the mail slot magazine out to access the tape cartridge.
3. To remove the tape cartridge from the mail slot area see Figure 100 / from the cpl. Magazine see 9.4
•
Use the finger holes to push the tape out of the mail slot.
•
If required insert a new tape cartridge.
•
Repeat this process until all stuck tape cartridges are removed.
In the following figure, an triple mailslot is shown as an example.
Figure 1 Removing a stuck tape
4. Push the mail slot magazine back into the library.
10400666-001
Stuck tape cartridges in the NEO S-Series Tape Library
Risk of damage devices
 When the library is moved, any tape cartridge can become
dislodged from the magazines and damage the tape cartridges
left in the library and library robotic.
 To avoid damaging the libraries, remove the tape cartridges
before moving the libraries.
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