BT 1200 User Manual

Turn over for set-up
Connection help
Don't know if you're connecting via router or extender?
• The easiest way is to compare the signal strength displayed on your device with the
extender switched on and off. The extender simply relays the data from your hub/router.
It's your device that controls which signal it connects to.
Can't connect extender to router
• If the range lights continue to scroll back and forth for more than 1 minute after
connection attempt. Check your hub/router is switched on and try moving your
extender closer to it.
• If your device often loses internet access and the extender's Too far or a bit too far light
is on, try moving the extender to another socket.
• If you are trying to use WPS but it doesn't work (Too far and Too close (red) lights
continue to flash), it may be that it's incompatible with the WPS function in the extender.
Try switching the extender Off then On and repeat Method 1. If it still fails, follow the
steps in Method 2, to connect without using the WPS button.
• If you're unable to connect using Method 2, check you have selected the correct
wireless network and you've entered the correct wireless key.
Can't connect to internet
• Check your router is connected to the internet and your wi-fi is working correctly.
Can't connect your device to wireless
• Make sure your device is correctly set-up to connect to your hub/router before trying
to use the extender.
• Microwaves and some electrical equipment may interfere with the wireless signal.
• Check the lights on your extender and make sure you are in Good range, if not see the
section 'Move extender to optimum location'.
• Thick/concrete walls and ceilings will affect wireless performance.
All lights are off
• Check the power socket is working and switched on.
• Check the extender is turned on (the On/Off button is on the top).
Light status
Light Status What's happening
Power On Extender running normally
Off Extender turned off
Red Extender not configured to connect to hub/router
Flashing
Go to step 1
Red/ Extender connecting to hub/router
Blue
If scrolling for more than 1 min, check your hub/
Scrolling
router is switched on and try moving your extender
closer to it
WPS On WPS connection successful (goes off after
30 seconds)
Flashing Authentication in progress or faster flashing
indicates connection error
Off No WPS session in progress
The band switch
This switch sets the frequency band your extender uses to connect to the hub/router.
By default your extender uses the 2.4GHz band for maximum range and compatibility.
If you have a dual-band hub/router (e.g. BT Home Hub 4 or 5), selecting the 5GHz
band may improve performance (speed) as there is less wireless congestion.
To change to the 5GHz band, unplug the
extender, move the band switch to the
5 position and go to step Method 2 -
1
Without WPS button.
Selecting the 5GHz band may reduce the range and you
will need to move the extender closer to your hub/router.
Reset to factory settings
If you need to access advanced settings, have
forgotten your password or if the extender stops
working you can reset it to its factory settings.
1 Make sure the extender is plugged
in and switched on.
2 Press the Reset button for 1 second
to restore factory default settings.
Using the ethernet cable
You can connect an additional device to the ethernet port that will use the wi-fi extension
at the same time as your wireless devices.
Connect your device to the extender's ethernet port using an ethernet cable.
Extender default settings Box contents
Dual-Band Wi-Fi
Extender 1200
Find out more
• If you need more help, go to bt.com/producthelp where you can view
Frequently Asked Questions.
• If you cannot find the answer to your problem in the Frequently
Asked Questions, then please call our free Helpline on 0808 100 6116*.
Our dedicated advisors are more likely to be able to help you than the
retailer where you made your purchase.
* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.
Offices worldwide
The services described in this publication are subject to availability and may be modified from time to time.
Services and equipment are supplied subject to British Telecommunications plc's respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2014. Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Designed and produced by The Art & Design Partnership Ltd.
Printed in China / Issue 3 / ADP10-14

General information

For information on safety instructions,
technical information or setting up the
extender, please see the Frequently
Asked Questions at bt.com/producthelp
Guarantee
Your Dual-Band Wi-Fi Extender 1200 is guaranteed for
a period of 3 years from the date of purchase. Subject
to the terms listed below, the guarantee will provide
for the repair of, or at BT's or its agent's discretion, the
option to replace the Dual-Band Wi-Fi Extender 1200
2.4GHz 5GHz
or any component thereof which is identified as faulty or
below standard, or as a result of inferior workmanship or
Range Performance
materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
Reset button
• the guarantee shall only apply to defects that
occur within the 3 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear, neglect,
tampering with the equipment, or any attempt at
adjustment or repair other than through approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your extender is in or
outside of the 3 year guarantee, please see the FAQ
at bt.com/producthelp
Ethernet cable
Dual-Band Wi-Fi Extender 1200

User Guide

Turn over for set-up
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in your
normal rubbish bin.
It's all part of the Waste Electrical and Electronic Equipment
(WEEE) Directive to recycle products in the best way – to be
kinder to the planet, get rid of dangerous things more safely
and bury less rubbish in the ground.
You should contact your retailer or supplier for advice
on how to dispose of this product in an environmentally
friendly way.
R&TTE Directive & Declaration of Conformity
This equipment complies with the essential requirements
for the Radio Equipment and Telecommunications Terminal
Equipment Directive (1999/5/EC).
For a copy of the Declaration of Conformity
please refer to bt.com/producthelp
This product uses open source codes available
from bt.com/help/gplcode