Appendix; Troubleshooting - Samsung WAM270 User Manual

Appendix

Troubleshooting

A
Before requesting service, please check the following.
Symptom
The unit will not turn on.
A function does not work when
the button is pressed.
Sound is not produced.
The TV SoundConnect (TV pairing)
failed.
HUB doesn't work properly
Check
• Is the power cord plugged into the
outlet?
• Is there static electricity in the air? • Disconnect the power plug and
• Is the Mute function on?
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• Is the HUB plugged in?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
4444 67
Remedy
• Connect the power plug to the
outlet.
connect it again.
• Connect it correctly.
• Press the Mute
button to
cancel the mute function.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Press and hold the TV SoundConnect
button to connection.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Center.
• Press and hold the TV SoundConnect
button for more than 5 seconds to reset TV
SoundConnect and connect a new TV.
• Plug in the HUB.
• Connect the LAN cable to the
ETHERNET SWITCH
on the back
of the HUB and to your wireless
router.
• Reset the HUB (see page 66).
Press here
• If you experience troubles with
connecting the HUB and Link
Mate, try relocating the Link Mate
so that the Link Mate is closer to
the wireless router or HUB.