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Ferrari electronic OfficeMaster Gate User Manual

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OfficeMaster Gate – Ferrari electronic AG

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  • Page 1 OfficeMaster Gate ISDN Controller Mediagateway Survivable Branch Appliance OfficeMaster Gate – Ferrari electronic AG...
  • Page 2 Copyright and Legal Notice OfficeMaster is Copyright © 2011 by Ferrari electronic AG. All rights reserved. No part of this document may be copied, in any way, without written approval from Ferrari electronic AG. All trademarks mentioned are registered trademarks of the particular trademark holder. The in- formation contained in this document has been gathered with greatest care.
  • Page 3 Foreword Thank you for your trust in products of Ferrari electronic AG and your decision to use OfficeMaster. Ferrari electronic is a leading German manufacturer of hardware and software for unified communications. The OfficeMaster range of products enhances all popular e-mail and application systems with functions for fax, SMS and voicemail.

  • Page 4: Table Of Contents

    1. Product description ......................1 1.1 OfficeMaster Gate: ISDN-Controller and Media gateway..............3 1.1.1 OfficeMaster Gate stainless steel box for Basic Rate Interface (BRI) ............3 1.1.2 OfficeMaster Gate for Primary Rate Interface (PRI) ................... 4 1.1.3 OfficeMaster Gate UC ..........................4 1.2 OfficeMaster Survivable Branch Appliance (SBA) ................5...
  • Page 5 3.2.4 Testing Media Gateway Routing for OfficeMaster SBA ................38 3.2.5 Display Event Logs and Syslog File ......................39 3.2.6 System Status ............................. 39 3.3 OfficeMaster Gate and Lync Server 2010 ...................40 3.3.1 Connection via TCP/RTP (not encrypted) ....................40 3.3.2 Configuring TLS/SRTP ..........................47 3.4 OfficeMaster Gate and Exchange Unified Messaging ................51...
  • Page 6 6.6 License management ...........................87 6.6.1 General settings ............................87 6.6.2 Advanced settings ............................89 Appendix A: List of Abbreviations ..................ii Appendix B: Echo Canceling .................... iii Appendix C: Telephone number basics ................iv C.1: Rule based treatment of inbound calls ....................iv C.2: Regular expressions ..........................v C.3: Configuration examples ........................

  • Page 7: Product Description

    Fax, SMS and voice mail services are supported for different operating systems when combined with the Unified Messaging Software OfficeMaster. OfficeMaster Gate can be used as a phone gateway to link ISDN-Private Branch Exchanges (PBX) or Trunks to Microsoft Exchange Server 2007/2010/2013 UM, Office Communications Server 2007 and Microsoft Lync Server 2010/2013 in order to integrate their Unified Communications functionalities.
  • Page 8 Product description Table 1.1: Available versions of OfficeMaster Gate, as of 5.3.2013 Ports Article Notes physically pos- (Article number) licensed expandable to sible ISDN Gateways for OfficeMaster Suite incl. Media Gateway Funktion OfficeMaster Gate stainless steel box (BRI) • 1 to 3 x BRI (20823)

  • Page 9: Officemaster Gate: Isdn-Controller And Media Gateway

    OfficeMaster Gate complies with the specifications defined by the ITU for fax group 3. Apart from the compul- sory transmission with 4800 and 2400 bps, 9600 resp. 7200 and 14400 resp. 12000 bps are possible too.

  • Page 10: Officemaster Gate For Primary Rate Interface (Pri)

    OfficeMaster Gate for BRI can use both channels of a line simultaneously. The controller supports Euro-ISDN (EDSS1) and works on a multiple device line as well as on the system line. OfficeMaster Gate is also usable for subsystems and supports some performance characteristics of the TK system protocol QSIG (Q-Interface Signaling Protocol).

  • Page 11: Officemaster Survivable Branch Appliance (Sba)

    Product description 1.2 OfficeMaster Survivable Branch Appliance (SBA) With Microsoft Office Communications Server (2007/2007 R2) it was for the first time possible to use a central installed OCS at a remote branch. This cost-efficient solution had the drawback that in case of a WAN failure the whole telephony at that specific branch would fail.

  • Page 12: Functionality And Connection

    OfficeMaster Gate. Inherently, OfficeMaster Gate is installed on a telephone system or a trunk line via ISDN and is able to process incoming calls. For those calls OfficeMaster Gate decides whether or not to take the call, upon the routing (by which...

  • Page 13: Use As Media Gateway For Lync Server 2013/2010

    1.2.3 Use as media gateway for Lync Server 2013/2010 An important use of OfficeMaster Gate is as phone gateway for Microsoft‘s UC-systems. The Gateways passed the necessary certification tests for those systems and can therefore be used restrictive free - both as stand-alone Gateways and in combination with the OfficeMaster software, using the hardware and ISDN-ports together for all communication services (Fax, SMS, voice mail and telecommunication).
  • Page 14 Chapter 2 Installation OfficeMaster Gate – Ferrari electronic AG...

  • Page 15: Installation

    à - ß + ß - Located left and right below the BRI port of OfficeMaster Gate are two LED‘s. These are triggered by the firm- ware of the controller: • The right hand side LED is triggered, when layer 1 of the ISDN protocol is activated.

  • Page 16: Installation Of The Survivable Branch Appliance

    Installation If used as media gateway, the communication with Microsoft servers occurs in the same way. To make this possible, every OfficeMaster Gate is in need of a fitting network address. Possible ways of ensuring this: with DHCP server OfficeMaster Gate in delivery condition (standard, even after resetting) receives its IP¬ configuration from the in the network existing DHCP server.

  • Page 17: Anatomy Of The Media Gateway Board (Mgb)

    Installation • Main Gateway Board with 4BRI / 2PRI interfaces (can be licensed on demand) • Separate 4FXS analog interface card (optional) Separate Y-cables are available if all 4 BRI ports are to be used – the first 2 BRI ports can be utilized using stan- dard ISDN-cables.

  • Page 18: Analog Card - 4 Port (Fxs)

    Installation 2.3.3 Analog Card – 4 Port (FXS) Four analog ports are contained on a separate low-profile PCI-Express Card connected to the main gateway board using a flat ribbon cable. Image 2.3: Analog Card The cable transports audio signals through a TDM bus as well as separate control information. High quality faxing is possible since no VoIP technology is involved between PSTN and FXS ports.

  • Page 19: Recovery

    Installation PRI 1, PRI 2 BRI 1, BRI 2 BRI 3, BRI 4 ▼ Notee! If BRI interfaces are used in the US, a separate FCC approved NT1 Network Ter- mination Unit must be installed to connect to OfficeMaster SBA S/T BRI ports. For LAN-connection, please plug in the network cable into the upper interface (LAN1): Image 2.5: LAN Port to be used...
  • Page 20 Installation ▼ Notee! When a SBA is shipped, the serial number of the embedded gateway board is al- ready preconfigured. After using the recovery image, the gateway serial number will be queried later by the Web UI during deployment. The serial number of the gateway board can be found on a card, which can be pulled out at the front side: Image 2.6: In this example the number to be entered is 259 (last 5 digits without leading zeros).

  • Page 21: Reinstalling The Software

    Reinstalling the software Should OfficeMaster Gate (in the stainless steel version with 4 BRI) stop working properly, a recovery can be done with newer versions of the product (February 2011 onwards, distinguishable by the USB port on the side). To do this, the Gateway needs to be disconnected from the power supply and the recovery stick from the bottom of the case has to be plugged into the USB port.
  • Page 22 Chapter 3 Configuration OfficeMaster Gate – Ferrari electronic AG...

  • Page 23: Configuration

    Configuration 3. Configuration The products of the OfficeMaster Gate family use a coherent firmware as a base, which operates the depending on hardware available ports Because of the coherent base and the therefore identical configuration-ports, every OfficeMaster Gate of the 3rd generation can be operated with the same user interface.

  • Page 24: Connecting To Officemaster Gate

    3.1.1 Connecting to OfficeMaster Gate After the start of OfficeMaster Gate configuration, the connection to OfficeMaster Gate has to be established. Via File > Search or by pressing the search symbol, name, IP address, version and number of channels of the found controllers are listed: Image 3.2: Available OfficeMaster Gate in the Network...
  • Page 25 DHCP-Client (IPv4) This is the standard setting of OfficeMaster Gate. In this mode of operation it is assumed, that there is a DH- CP-Server existent in the network, which will assign the controller with an IP address and every other required val- ue.

  • Page 26: Common

    Configuration Automatically With this setting, an automatically assigned IPv6 address will be used. Static IPv6 Address Similar to IPv4, with IPv6 as well the declaring of a static IP address is possible. Are the target systems contacted via FQDN (Fully Qualified Domain Name), at least on Domain Name Server (DNS) has to be declared. Since one DNS server can always falter, and additional one should be configured as DNS2.
  • Page 27 ISDN socket. By default, these internal terminating resistors are deactivated. A LED can be found on the left side below the ISDN socket of OfficeMaster Gate (stainless steel edition). If this one is lid, then the firmware enabled the terminating resistors according the configuration settings.
  • Page 28 Configuration ▼ Notee! This only works in Point-to-Point mode. Common terminals will not be usable on this line as such devices usually run in Point-to-Multi point mode. Additionally, a cross cable needs to be used for the connection with the PBX. ►...
  • Page 29 With settings as seen in Image 4.6, the inbound signal from Table 4.1 is converted into an E.164 number. Af- terwards, OfficeMaster Gate’s set of rules are applied for further customization of the phone numbers and for the delivery towards the appropriate destination as described in the following (4.1.4).

  • Page 30: Calls From Isdn

    Configuration 3.1.4 Calls from ISDN For the selection of the target gateway, a separate tab is available in the advanced mode. In this tab, targets are chosen depending on the calling number and reshaping can be done. In the tab Calls from ISDN a list of the configured rules is shown: Image 3.7: Rules for inbound calls In this dialog you can add, delete, process and change the sequence of these rules.
  • Page 31 Configuration Usually, at least the pattern for the Calling Party Number will have to be edited in order to suit the extension number length or specific MSNs. The rule should be given a descriptive name. For every rule a type (Routing, Re- placement, Blocking) and for Rerouting rules a target will have to be configured.
  • Page 32 Configuration ► Match and Replace ► Pre-Check Number List A separately licensed software can enable the gateway to provide number lists, which the rules can call upon. With this, complex dial plans which have no clear pattern to the numbers involved, can be realized. Additionally, the separate software Lync phone numbers can be regularly replicated from the AD into the gateway, so that it can be decided automatically whether incoming calls are meant for the telephone system of for the Lync server.
  • Page 33 ► Add. Parameters This is where you make additional settings. This field usually remains empty. You should only use it on the advice of the Ferrari electronic hotline. ► Multiple Destinations In SIP mode you can specify more than one target so that, for example, if a computer crashes, any inbound calls can be forwarded to another computer.

  • Page 34: Calls To Isdn

    Configuration Image 3.10: Destination for calls in the rule section 3.1.5 Calls to ISDN Aside from the manipulation of incoming calls, the manipulation of outgoing connections is also possible. With this, for example an automatic trunk seizure can be set up. Example 3.3.

  • Page 35: Testing Routing Rules

    Configuration Example 3.4. The picture below shows a rule, which recognizes German phone numbers in the E.164 format (plus-sign, coun- try code, area code without initial 0, participant number) and converts them into dialable numbers. The character sequence +49 is replaced by two zeros, one for the trunk seizure and one for the area code. +49332845590 is con- verted into 00332845590.

  • Page 36: Configuration And Activation Of Officemaster Sba

    Configuration ▼ Notee! Switching between incoming and outgoing rules is possible, the test dialog will automatically adjust itself. Additionally, rules can be adjusted or added while the test dialog is open. All values entered are kept. Image 3.14: Analyzing test results ►...

  • Page 37: Preparations In The Central Computing Center

    Configuration 3.2.1 Preparations in the central computing center Before OfficeMaster SBA can be used, a few preparations have to be made in the central data center. Please mind the applicable instructions by Microsoft regarding the Lync Server Software. The necessary steps include setting up a computer account for the SBA and adding a serverPrincipalName via the ADSI Edit for this account.
  • Page 38 Configuration The first dialog after the log-in leads to the network configuration. By selecting „Done“, the DHCP settings will be saved and applied. Alternatively, a static IP address can be entered. Image 3.16: Initial Network configuration „Select „Apply Changes“, restart the browser and connect via the new IP address. The following dialog allows the admin to change the password.
  • Page 39 Configuration By selecting „Done“, the dialog moves on to the time and date configuration. Image 3.18: Time and date configuration By selecting „Apply Changes“, all changes are applied and by pressing „Done“, the dialog moves on to the next step. Here, enter a computer name and join the desired domain.
  • Page 40 Configuration After the reboot, the predefined domain group „RTCUniversalSBATechnicians“ will automatically be added to the local admins. Leaving the dialog by pressing „Done“ results in „Bootstrap“ being terminated and the installation part being started. Image 3.20: Overview of the installation progress The installation will run nearly by itself and is concluded with a reboot.
  • Page 41 Configuration • “Download Configuration” -loads the configuration data from the central Management Store • “Install Configuration” -applies the information and saves it in the local Store • “Start Replica Process” -enables the continuous replication of changes After successful execution of the previous steps, the SBA can be activated and the next dialog can be started by pressing „Done“.

  • Page 42: Media Gateway Configuration

    The concluding step is the configuration of the Gateway. Most of the time, the Gateway is configured via a separate configuration tool which can be downloaded by pressing the „Gateway“ button on the left hand side. A description of this particular configuration step can be found in the chapters OfficeMaster Gate and Lync 2010 and OfficeMaster Gate Configuration.
  • Page 43 Configuration By pressing „Save“, all the settings are saved and applied. Pressing „Restart Gateway“ activates the changes. The Gateway will need roughly a minute to reboot. Image 3.24: Network configuration of the Media Gateway Board In the next dialog, a simple dial plan can be entered. The Gateway will usually only receive the direct dial through (number of digits is important), therefore the number will have to be completed into a E.164 number by adding the „local prefix“.

  • Page 44: Testing Media Gateway Routing For Officemaster Sba

    Based on these rules, a few rules for incoming and outgoing calls are automatically created. For a more advanced configuration OfficeMaster Gate configuration software is required, which can be installed on any PC. 3.2.4 Testing Media Gateway Routing for OfficeMaster SBA The PSTN connection can be tested via the following dialog.

  • Page 45: Display Event Logs And Syslog File

    Configuration 3.2.5 Display Event Logs and Syslog File After starting OfficeMaster SBA Administration via browser and logging in with the adequate credentials (e.g. SBA technician account created for bootstrapping), pressing the “Diagnostics” button on the left side shows infor- mation from several sources (Lync server log, Windows event logs and Gateway syslog). Image 3.27: SBA Log files 3.2.6 System Status Clicking the “Status”...

  • Page 46: Officemaster Gate And Lync Server 2010

    This chapter documents the necessary configurations needed to use the phone functions of Microsoft Lync Serv- er 2010 and OfficeMaster Gate. For reasons of comprehension, the connection via TCP and RTP (also unencrypted) is explained first. The configuration of an encrypted connection via TLS and SRTP is explained afterwards.

  • Page 47: Dial Plan

    Configuration Usually, the Lync-Mediation Server will use the port 5068 for incoming TCP connections and the port 5067 for incoming TLS connections. Those ports are therefore to be set up in the rules of the gateway for incoming calls. For the other way, so towards the gateway, there are two possible ways: •...
  • Page 48 Configuration The Dial Plan mainly is a collection of normalizing rules for phone numbers. These rules are responsible for making it possible, that the user can call phone numbers in the familiar way, independent from for example his lo- cation. The result of normalizing should always be a phone number in the E.164 format, as that is what is used as standard in Lync.
  • Page 49 Configuration The example shows a normalizing rule for long-distance calls. Fundamentally, the setting up of a rule is sup- ported by a graphic interface, which helps to set up the rule correctly. More complex formulas will have to be built manually though.
  • Page 50 Configuration As a simply example, the following settings should be used: ► Lync server settings Image 3.33: Voice Policy: Image 3.34: Route Image 3.35: PSTN Usage In „Route“, enter the pattern „^.*$“. This way, the pattern is true for any calling number. (^ = match from the first sign on, Dot = followed by any sign, Stern = any number of repetitions).
  • Page 51 Configuration ► User settings for Lync telephony In order to be able to make external calls, the user needs to be activated for „Enterprise Voice“. Furthermore, every user needs a phone number in E.164 format: Image 3.36: User settings If the user wants to sign in on a Lync phone via dial through, this dial through has to be additionally and sep- arately configured: Image 3.37: Line URI ►...
  • Page 52 ► Settings for OfficeMaster Gate In the OfficeMaster Gate configuration program, (Start --> Programs --> OfficeMaster Gate configura- tion) ports are configured via „Edit“, „VoIP parameter“. The values should be the same as shown here (the ports can vary in the way described earlier on).

  • Page 53: Configuring Tls/Srtp

    Configuration ▼ Notee! It is advised to at first use the basic configuration mode as this will create a first standard rule base which can be used as a starting point in the advanced mode. Image 3.41: Linking Lync 2010 in basic mode Should, for the manipulation of calling numbers, more rules be needed, then the configuration mode can be set to „advanced“.
  • Page 54 Configuration Adjusting in the Topology In order to process the communication between gateway and Lync Server via encrypted TLS, a few changes have to be made in comparison to those in the Connection via TCP/ RTP chapter. First, the Topology in the gateway configuration has to be fixed with the Topology Builder: Image 3.43: Configuring Gateway for TLS Afterwards, the changes Topology has to be published.
  • Page 55 Configuration Via Edit --> Certificates --> Create, a certificate request is created: Image 3.45: Requesting Certificate Important to note is, that the „Common Name“ has to be identical to the name of the gateway in the DNS! All other fields can be left empty, unless if the certification office requires those in order to issue a certificate. The certificate request can afterwards be taken out of the clipboard and handed into the certification office: Image 3.46: Certificate Request With a Windows certification office, these are the steps that have to be taken:...
  • Page 56 Configuration • Download certificate The locally saved certificate is afterwards loaded into the gateway by pressing „Import...“ in „Install Certificate“. Now the certificate of the certification office has to be saved locally by pressing „Download a CA certifi- cate...“ and „Download CA certificate“. After that, the certificate is copied into the gateway by pressing „Im- port...“...

  • Page 57: Officemaster Gate And Exchange Unified Messaging

    Exchange is needed. The before named systems independently set up the connection to the UM role. Shall an ordinary telecommunications installation be connected to Exchange UM via OfficeMaster Gate, begin the configuration in the basic mode of the configuration program (see basic configuration mode).
  • Page 58 Configuration Concept of the Partner Fax solution for Exchange 2010 The following graphic shows, how incoming fax messages are processed with Exchange 2010 in combination with a partner solution (T.38 based fax server): Image 3.48: Receiving Fax with Exchange 2010 Internal Fax solution vs external provider Partner fax solutions can either be installed directly at the customer or provided by an external third-party pro- vider.
  • Page 59 Exchange UM-Mailbox, are directed back to the Gateway, which still holds the PSTN connection. OfficeMaster Gate receives the fax directly via the T.30 fax protocol (without converting it to T.38) and forwards it after successfully receiving it to the mailbox of the user.
  • Page 60 Experienced administrators will know of the steps required in the Shell. The settings of the console are explained in the following. To enable fax in a dial plan, check the appropriate box in the „General“ tab: In the linked mailbox policy, select „Allow inbound faxes“ and declare the SIP URI of OfficeMaster Gate: www.ferrari-electronic.de...
  • Page 61 Configuration Image 3.50: Activating fax in the dial plan In the connected mailbox rules, „Allow inbound faxes“ has to be selected and the SIP URI of OfficeMaster Gate has to be set. Image 3.51: Allowing incoming fax www.ferrari-electronic.de...
  • Page 62 Additionally, a separate reception connector has to be set up, in order to accept fax messages which are received via SMTP of the partner fax solution (OfficeMaster Gate). The connector has to allow that mails, send from the IP of the OfficeMaster Gate via an idle port (for example 2525), are received.
  • Page 63 Configuration OfficeMaster Gate Settings Incoming calls are processed by OfficeMaster Gate via one or more rules. „Fax Detection“ has to be activated, so that OfficeMaster Gate can switch between receiving faxes and incoming voice mails: Image 3.54: Rules in OfficeMaster Gate...
  • Page 64 Configuration According to the dial plan, TLS/5061 or TCP/5060 has to be selected. Under Edit > VoIP Parameters…, FQDN and port are inserted in the Exchange 2010 Fax Mail-host box Image 3.55: Setting Exchange Mail-host in OfficeMaster Gate www.ferrari-electronic.de...

  • Page 65: Drop & Insert - Omg Between Trunk And Pbx

    Configuration When using a secured dial plan, OfficeMaster Gate has to be prepared for the use of TLS. For this, a certificate has to be requested and installed.. Besides that, the certificate of the certification office has to be loaded in as well.

  • Page 66: Inbound Routing, Trunk->Omg->Pbx

    3.5.1 Inbound routing, Trunk->OMG->PBX Connection to the Trunk An interface of OfficeMaster Gate is connected with the Trunk. This Interface has to be run in TE mode. These are the standard settings for ISDN interfaces with OfficeMaster Gate. Image 3.57: Running the interface to the Trunk in TE mode...
  • Page 67 Configuration The rule set has to re-route all incoming calls from the Trunk, respectively all calls incoming on this interface, back to ISDN. For this, a new rule for incoming calls (Calls from ISDN) is created with the target ISDN: Image 3.58: Routing Trunk to ISDN The calls are in must cases supposed to be issued to a defined interface.

  • Page 68: Outbound Routing, Pbx->Omg->Trunk

    Image 3.60: Receiving calls from the first interface, removing prefix and routing to the PBX Result After those settings have been made, all calls from the Trunk are forwarded via OfficeMaster Gate to the PBX. 3.5.2 Outbound routing, PBX->OMG->Trunk The two interfaces are already configured via the steps in section 4.5.1. Now the required rules have to be created.
  • Page 69 Configuration Linking to the PBX Under rules need to be created for calls that are to be taken by the PBX. For this, a new rule has Calls from ISDN to be created with the target ISDN. Image 3.61: Routing PBX to ISDN Linking to the Trunk Here the Interface for the Trunk is selected and a rule for created.
  • Page 70 Chapter 4 Advanced Configuration OfficeMaster Gate – Ferrari electronic AG...

  • Page 71: Advanced Configuration

    Advanced Configuration 4. Advanced Configuration 4.1 Sign in at a SIP-Trunk OfficeMaster Gate can alternatively or additionally to the ISDN connection be connected to a SIP-Trunk. Edit > SIP Trunk Registration opens the login dialog. Image 4.1: SIP-Trunk login ►...

  • Page 72: Settings For Officemaster Sip2Lync

    These functions have to be activated if OfficeMaster SIP2Lync is to be used with OfficeMaster Gate. Licensing in this case is done by the OfficeMaster Gate. Edit > SIP2Lync Settings is therefore only available after the correct extension license has been integrated into OfficeMaster Gate.

  • Page 73: Voip Parameter

    ► Left column ► Send T.38 re-INVITE Activating this option will lead to OfficeMaster Gate initiating the switch to T.38 fax receive. Otherwise this is handled via the Exchange UM server. ► Voice Activity Detection (VAD) is the option to stop the transmission of voice data during pauses in the conversation in order to save band- width („Silence Suppression“).
  • Page 74 Advanced Configuration ► Echo Canceler The Echo Canceler can in certain situations reduce echo. More on the topic of echo can be found under „Appendix A: Echo Canceling“ on page ii. ► Early Media Early Media activates the connect through of the voice channel before the connection is completely estab- lished in order to make dialing tones and messages audible.
  • Page 75 Advanced Configuration ► Keep Ringing on TNA With common PBXs, devices also ring for inbound calls when the user is not present. Is Lync used without a voice mail system and the user is not logged in on any client, the caller will relatively quickly receive a „fast busy“...

  • Page 76: Isdn Parameter

    A value set here will be used as SIP-Domain for SIP messages. Usually not needed. ► Host name for TLS Enter the name of the OfficeMaster Gate used in the creation of the certificate. ► Verify trusted caller IP Is this box checked, only SIP messages from known counterparts are accepted (that also appear as destina- tions in the rules).
  • Page 77 Advanced Configuration ► PRI Specification For use in the USA select T1 (23 usable channels), otherwise select E1 (30 B-channels). ► Companding Algorithm Use u-Law in combination with T1, otherwise use a-Law. ► Type of Number Defines how Called Party Numbers are qualified if not defined differently by the set of rules. ►...

  • Page 78: Isdn-Sip Mapping

    End of Example 4.5 ISDN-SIP Mapping OfficeMaster Gate as a Mediagateway establishes a connection between two different signaling protocols (SIP resp. ISDN Q.931). At both ends different events and statuses can be registered through status and error codes. SIP deals with so called Response-Codes while ISDN works with Causes.

  • Page 79: Music On Hold

    Music that is to be integrated has to be in the following uncompressed format: • Mono, 8000Hz, a-Law Image 4.7: Integrating music on hold ▼ Notee! More information can be found in the forum of Ferrari electronic AG. www.ferrari-electronic.de...
  • Page 80 Chapter 5 OfficeMaster Gate – Ferrari electronic AG...

  • Page 81: Web Interface

    5. Web Interface 5.1 Overview - Home tab shows general information about your OfficeMaster Gate. Some elements when hovered over will Home display a help for the specific element. Elements containing help are in the following marked with a *.

  • Page 82: System Health

    ► Downloads Latest Version (online) provides the download link for the latest OfficeMaster Gate Config. Documentation (online) provides the download link for the OfficeMaster Gate Documentation. SNMP-MIB provides the download link for the Simple Network Management Protocol - Management Information Base information.
  • Page 83 Web Interface Image 5.4: DNS Configuration Help ► IP Routing Table* displays the information contained within the IP Routing Configuration, using UG as the IP Routing Table default route. Image 5.5: IP Routing Table Help ► Connected Messaging Servers* displays all Messaging Servers used. Connected Messaging Servers Image 5.6: Connected Messaging Servers Help ►...
  • Page 84 Web Interface ► File System Usage* displays information about the System Resources used. Usage above 70% will be marked red. File System Usage Image 5.7: File System Usage Help ► IP Destination Checking will run a test of available IP Destinations, displaying the results in a table below. Run IP Connectivity Checks will alter the table below to also show disabled destinations.

  • Page 85: System Info

    , various tests can be performed manually. These tests include ping, tracepath, port check, port Inspect Host probe and DNS lookup. Image 5.10: Inspect Host 5.3 System Info Info lists services and system information of OfficeMaster Gate. System Image 5.11: Services and System Information ► List services and system information runs and displays the command ipconfig.

  • Page 86: Exchange Unified Messaging

    Web Interface runs and displays the command environment. environment 5.4 Exchange Unified Messaging ► (Re)-Send Fax messages will list all recent faxes within two separate tables below, divided by List Fax Data Failed to Send Sent . Both tables will display the date and time the fax was (attempted to) send, its sender as well as the successfully recipient.

  • Page 87: Line Status

    Web Interface 5.6 Line Status ► List active calls will list all at that moment active calls in a table below, giving information about the type of call, List active calls elapsed time, , Interface (ISDN port used) and recording status. CalledPartyNumber CallingPartyNumber Ticking the...

  • Page 88: System Traces

    Web Interface ► faxt38 FAX over ip ► sms ► Elapsed Time Elapsed time since the Process was started ([[dd-]hh:]mm:ss) ► CalledPartyNumber Number of the call recipient ► CallingPartyNumber Number of the caller ► Interface • Communication interface used • information before the slash indicates the d-channel (PRI1, PRI2, BRI etc.) •...
  • Page 89 Web Interface will open a popup window in which the content that should be exported can be selected via tick box. Export Logs This information will then be compressed and downloaded. Image 5.16: Syslog-Trace, Capture and Export Logs ► Show last inbound and last outbound calls gives the option to, port-specifically, see in- and outbound calls, their routing chain Show last routing information and ISDN Setup.
  • Page 90 Chapter 7 Appendix OfficeMaster Gate – Ferrari electronic AG...

  • Page 91: Worth Knowing

    Appendix A: List of Abbreviations www.ferrari-electronic.de...

  • Page 92: Saving The Configuration

    What corrections can the in-build Echo Canceler make? With OfficeMaster Gate it is possible to reduce echoes to a certain degree. Through the implemented algorithms, an echo of up to 128ms delay can be recognized and fixed. Normally, the Echo Canceler should remain deactivated, as every manipulation of the voice signal will also change it slightly, potentially affecting the quality.

  • Page 93: Changing Password

    C.1: Rule based treatment of inbound calls The treatment of inbound calls in OfficeMaster Gate is handled via adjustable regular expressions. These regular expressions are filed in tabular format and can be analyzed regarding the run time with the help of an interpreter.
  • Page 94 Rules have to be defined on how OfficeMaster Gate is to deal with different types of calls, for example forwarded calls that go directly towards the voice box. For this it is also important how the ISDN port of the PBX on which OfficeMaster Gate is run is configured.

  • Page 95: Example C.4

    In order to accept multiple possible strings like for example MSNs, vertical lines have to be used; the pattern (12|13|14) means that either 12, 13 or 14 are accepted. » End of Example In the advanced configuration, rules for CPN, CGN1, CGN2 and RN are defined that are tested in the defined order of the rule until all four patterns match.
  • Page 96 C.3: Configuration examples The diverse configuration and application possibilities of OfficeMaster Gate are best explained with practical examples. Aside from standard applications more complex cases are also explained. Inbound calls multi device connection PBXs inwards often only provide a multi device connection that is designed for the use of ISDN devices, phones in particular.
  • Page 97 • Correction of telephone numbers, for example clipping of all information except for the extension (for example +49(30)1234947 turns into 947) or completion of the extension to a canonical data representation (for example 947 turns into +49(30)1234947). • Distribution of the calls by Calling Party Number. Example C.6 In a company three character numbers between 700 and 999 are used for telephony.
  • Page 98 (complex case) OfficeMaster Gate is connected to the PBX via a cross-connection. The PBX transmits all calls to this connec- tion that start with the digit 3. Exchange 2007 UM is reachable via the Pilot-ID 999. Telephone numbers are in the range from 100 through 299.

  • Page 99: Called Party Number

    Calls to Lync 33(...),(.*),(.*),(.*) \1,\2,\3,\4 SIP: 10.2.3.5 Anrufe to the Exchange 2013/2010/2007 switchboard 34(000),(.*),(.*),(.*) 998,\2,\3,\4 SIP: 10.2.3.4 All others go to Mailbox 100 3(..),(.*),(.*),(.*) 999,\2,\3,100 SIP: 10.2.3.4 By adding additional rules, special treatment for specific numbers respectively numbering ranges can be realized. »...
  • Page 100 Example C.12 All employees have mobile phone with numbers beginning with 01521 19582. Is one of those numbers dialed, the suppression of the extension is not to happen. This means, that an additional rule has to precede the rule in the example above: Table C.8: Defined mobile numbers see the correct sender telephone number Information element Pattern...
  • Page 101 Automatic Gain Control ii Hostname 84 Office Communications Server 5 B-Channels 27 OfficeMaster Gate 1 Blocking. See Telephone Number Pro- ILO 13 OfficeMaster Gate UC 4 IP-Address 24 cessing OfficeMaster Suite 23 IP Austria 74 BT 74 OfficeMaster Survivable Branch Appli- IPv4 25 ance.
  • Page 102 Create Databases 42 Recovery 13 VAD 76 RTCUniversalSBATechnicians 37, 41 Version 84 SBA-Administrator 37 VHDL 11 servicePrincipalName 37 Vodafone 74 SDP 77 Voice Activity Detection 76, ii Serial number 14, 19 Voice Policy 51 Silence Suppression 76 VoIP-Parameter 54 SIP 7, 33, 78, 88 VoIP Parameters 67 SIP2Lync 75 SIP ALERT 77...
  • Page 103 Chapter 6 Worth knowing OfficeMaster Gate – Ferrari electronic AG...

  • Page 104: Offline Configuration

    In order to prevent as many errors as possible, the Ferrari electronic Support and other helping instances will set specific settings. Follow- ing an error, the logs of the Syslog Server can be forwarded for example as ZIP archive.
  • Page 105 6.4 Firmware update OfficeMaster Gate New versions of the firmware running in OfficeMaster Gate are provided frequently in order to implement addi- tional functions as well as bug fixes. Information about the currently available version can be found in the download area of www.officemaster.de as well as in the release notes in the forum.

  • Page 106: License Management

    The configuration program supports the registration and activation of extension licenses. The configuration pro- gram has to be connected to the OfficeMaster Gate on which the extension license is to be used. The license man- agement can be accessed via Edit > Manage licenses.
  • Page 107 The first step of installing the extension license is completed once the registration information has been send. Based on the information gives in the registration Ferrari electronic will distribute a license file for each registered extension license. This license file has to be implemented into OfficeMaster Gate via the configuration program.

  • Page 108: Advanced Settings

    The selected license is then imported. Here it will also be checked if the configuration program is connected to the OfficeMaster Gate for which the license was created. A message will inform about the successful import. Otherwise an error report will be shown.

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