kinetic windstream User Manual
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kinetic windstream User Manual

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QUICK USER GUIDE

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  • Page 1 QUICK USER GUIDE...

  • Page 2: Table Of Contents

    High-Speed Internet ............9 Setting up Email .............. 10 Trouble Shooting High-Speed Internet ......11 Help & Support ..............13 To find this guide online, please visit www.windstream.com/support/kinetic Issues with your service? Call 1.800.347.1991 Want to upgrade your service? Call 1.800.347.1991 For full terms &...

  • Page 3: Using Your Remote

    View program listings and select your desired program. Changes channels up and down, one channel at a time. You can also use these buttons within the Kinetic TV guide to scroll through listings of programs one screen at a time.

  • Page 4: Getting Started

    GETTING STARTED WITH KINETIC First Thing Turn on your TV and POWER on your remote (make sure STB mode is selected). Interactive Program Guide. Now finding what you really want to watch is easier than ever. Search through all of your channels with the push of a button.

  • Page 5: Using Your Whole Home Dvr

    USING YOUR WHOLE HOME DVR Recording with your DVR. • In GUIDE mode, use the arrow buttons to scroll through shows, and record any show, current or future, simply by pressing RECORD (a red dot will appear after the show title in listings).

  • Page 6: Video On Demand

    • Access lots of FREE On Demand programs from your favorite channels. NOTE: Video On Demand cannot be recorded to the DVR. For all Kinetic accounts, there is a $200 credit limit each calendar month for Video on Demand (VOD) and Pay Per View (PPV) purchases, regardless of a customer’s billing cycle start...

  • Page 7: Pay Per View

    3. You can watch a preview of many Video On Demand and Pay Per View titles by choosing the title name, then Preview. PAY PER VIEW Access exclusive ringside events and more with Kinetic TV’s Pay Per View. Ways to Access: 1 Go to channel 101 (SD) or 1101 (HD).

  • Page 8: Search

    SEARCH Search lets you find a show based on title, keywords or even the actors. 1 Press the button on your remote. 2. Use to highlight the first letter of the program title or person you’re searching and then press OK. Your search begins when you enter the first letter.

  • Page 9: On Screen Caller Id

    ON-SCREEN CALLER ID You must have home phone service with Windstream to enable this feature. 1. Press MENU on your remote. 2. Use the to highlight INTERACTIVE. 3. Select ON-SCREEN CALLER ID and press OK. 4. Use arrows to select the TURN ON option for ON-SCREEN CALLER ID 5.

  • Page 10: Troubleshooting

    During installation, the STB button was set up 3. Press and hold the SETUP key until one of the to control your Kinetic HD receiver. You can mode lights blinks twice. also control a TV plus up to two other devices, such as a DVD player, stereo receiver, or home 4.

  • Page 11: High-Speed Internet

    HIGH-SPEED INTERNET Service Agreement Information about your High-Speed Internet Service Agreement can be found at http://www.windstream.com/broadbandagreement. If you have questions about NVG343BQ   –   P roduct   L abel   your agreement, please call 1.800.347.1991 (residential customers). Find your Wi-Fi network name  ...

  • Page 12: Setting Up Email

    Outgoing Mail Server (SMTP): smtp.windstream.net (Authentication is required.) E-mail Address Format: login@windstream.net (where login is your Windstream e-mail account ID) Web E-mail: webmail.windstream.net USER ID Settings: Your user name or ID is the same as your initial Windstream e-mail address including the @windstream.net.

  • Page 13: Trouble Shooting High-Speed Internet

    Where is my wireless encryption key? several minutes or turns off, this would most likely On the bottom of the Kinetic Gateway, the key will be indicate a loss of High-Speed Internet signal to the listed next to the Wireless Network name.
  • Page 14 Virus Prevention and Computer Security Tips The threat of viruses and theft of personal and This is known as phishing. Windstream will confidential information are a serious matter. never ask for this information through email. Luckily, the steps for avoiding an infection...

  • Page 15: Help & Support

    SECONDS Unplug the black Power Adapter and any other devices from the Kinetic Gateway. Wait 15 secs. and then plug devices back in, making sure the power light is on, (if the light is not on, try another power outlet.) Wait for blinking light indicator.
  • Page 16 KIN UG 04/15...

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