Troubleshooting - Motorola DCX3200 User Manual

7 TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide.
This information is to help you quickly solve a problem. If your problem
still exists, contact your service provider.
Problem Possible Solution
The DCX set- The DCX set-top may have received a software update and may not
top will not power on while the new software is being installed. Try again in a few
power on minutes.
The remote Verify that the remote control is in "Cable" mode.
control does
Verify that there are no obstructions between the remote control and
not work
the DCX set-top. Aim the remote control directly at the DCX set-top
front panel, not the TV or VCR.
The angle between the remote control and the DCX set-top may be
too large. Stand in front of the DCX set-top and not too far to either
side.
•
Verify that the AC power cord of the external power
supply is connected to the DCX set-top and an AC
outlet. Unplug the DCX set-top from the AC outlet,
plug it back in, and then press the POWER button.
•
If the DCX set-top is connected to a switched outlet
on another unit, verify that that unit is powered on.
Unplug the power cord from the DCX set-top's AC
outlet, plug it back it in, and then press the POWER
button. It is recommended to use an unswitched
outlet, if possible.
•
Press the POWER button on the DCX set-top remote
control. The batteries in the remote control may be
depleted.
•
Press and release operation keys one at a time, firmly
and deliberately.
•
Check the batteries in the remote control. Install new
batteries if needed.
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