Mitel 5320e User And Administrator Manual
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Mitel 5320e User And Administrator Manual

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MITEL
CLOUD ENDPOINT
5320E/5330E/5340E SIP PHONES USER AND
ADMINISTRATOR GUIDE
RELEASE 6.0

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  • Page 1 MITEL CLOUD ENDPOINT 5320E/5330E/5340E SIP PHONES USER AND ADMINISTRATOR GUIDE RELEASE 6.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Table of Contents GETTING STARTED ...................... 1 SIP User Accounts and Passwords ................... 1 SIP Administrative Mode ......................1 About your SIP Phone ....................... 1 TIPS FOR YOUR COMFORT AND SAFETY ..............5 Don't cradle the handset!......................5 Protect your hearing ........................5 Adjust the viewing angle ......................
  • Page 4 5320e/5330e/5340e IP Phone SIP User and Administrator Guide PERSONAL KEYS......................13 Line Keys ..........................13 Pre-assigned Personal Keys ....................14 Using Your IP Phone with Mitel Unified Communicator Express..........14 MAKING AND ANSWERING CALLS................15 Dial by Number ............................ 15 Dial by Name ............................15 Dial by SIP URL or IP Address ......................
  • Page 5 5320e/5330e/5340e IP Phone SIP User and Administrator Guide Delete a Call History Entry........................22 Call a Call History Entry........................23 Handset, Handsfree and Headset Modes................23 Switch between Handset and Handsfree .................... 23 Switch between Handset and Headset....................23 Switch between Headset and Handsfree .................... 24 Muting a Call..........................
  • Page 6 5320e/5330e/5340e IP Phone SIP User and Administrator Guide USING THE MITEL CORDLESS HANDSET..............47 Elements of the Cordless Handset ..................48 Answer a Call........................... 49 Hang up ........................... 49 Dialing – Auto Dial Disabled ....................49 Dialing – Auto Dial Enabled ..................... 49 Handset Alerting Tones and LEDs ..................

  • Page 7: Getting Started

    See Administrator Tools on page 41 for more information. About your SIP Phone The Mitel 5320e, 5330e and 5340e SIP Phones are full-feature, dual port, dual mode enterprise- class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys.
  • Page 8 5320e/5330e/5340e SIP User and Administrator Guide Figure 1: The 5320e SIP Phone - 2 -...
  • Page 9 5320e/5330e/5340e IP Phone SIP User and Administrator Guide Figure 2: The 5330e SIP Phone Figure 3: The 5340e SIP Phone - 3 -...
  • Page 10 5) Keypad Use to dial. 6) Navigation Page Keys Use to display additional pages of information. The 5320e and 5330e have two page navigation keys: Back and Next. The 5340e has three page navigation keys: Back, Next, and Home.

  • Page 11: Tips For Your Comfort And Safety

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.

  • Page 12: Using Your Default Phone Window And Keys

    The Phone window provides access to programmable keys and the main phone interface. The 5320e IP Phone default phone window (not shown) is very similar to the 5330e, except the page navigation keys are non-functional for the 5320e. Also, the 5320e has a black bezel instead of a silver one.

  • Page 13: Call Encryption

    Accessories for Your Phone Headsets The 5320e, 5330e and 5340e SIP Phones support Mitel-approved headsets with a Feature Control Switch. Install the headset only in the dedicated headset jack on the back of the phone. Installation disables your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 14: Supporting Documentation

    Note: If you have administrative privileges, you will have access to both the User and the Administrator Web Configuration Tool online Help systems. Accessing Other Documentation To access other Mitel phone and peripheral documentation, in your browser, go to http://edocs.mitel.com/UG/Index.html. - 8 -...

  • Page 15: Customizing Your Phone

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Customizing Your Phone To customize and use your phone features, use either of the following two interfaces:  MENU Key Menu Interface  Web Configuration Tool MENU Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features.

  • Page 16: Accessing The Web Configuration Tool

    Note: If you need help programming features, access the online help system in the Web Configuration Tool (see Accessing the Web Configuration Tool Online Help on page 8). Selecting Menu Options On the 5320e, 5330e and 5340e SIP Phones, press the corresponding softkeys to select menu items on the display. - 10 -...

  • Page 17: Entering Numbers And Letters

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Entering Numbers and Letters Depending on the context, the 5320e/5330e/5340e IP Phone’s keypad allows you to enter only numbers, or numbers, letters, and some special characters. You can dial  Extension numbers ...

  • Page 18: Ringer Volume Control

    5320e/5330e/5340e SIP User and Administrator Guide Ringer Volume Control To adjust the ringer volume control:  When the phone is ringing, press (UP) or (DOWN) Handset Volume Control To adjust handset volume:  When the handset is in use, press...

  • Page 19: Personal Keys

    For information about programming shared line keys, see Shared Lines and Keys on page 26. Line Keys Line keys allow you to make and answer calls according to line or caller information. The 5320e, 5330e and 5340e SIP Phones have four Line keys. If one line is busy, incoming calls are received on the next available Line key.

  • Page 20: Pre-Assigned Personal Keys

    Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced 3.0 applications, the 5320e, 5330e or 5340e SIP Phones becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration.

  • Page 21: Making And Answering Calls

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Making and Answering Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial a Call History or People entry.

  • Page 22: Dial By People Entry

    5320e/5330e/5340e SIP User and Administrator Guide Dial by People Entry 1. Press MENU , and then press >> until PEOPLE? appears. 2. Press OK. PEOPLE <number of items> appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call.

  • Page 23: Answering Calls

    Answer a Call Waiting The 5320e, 5330e and 5340e SIP Phones allow a default quantity of three calls waiting while you are on a call. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes.

  • Page 24: Calling And Called Party Display

    5320e/5330e/5340e SIP User and Administrator Guide To answer a waiting call:  Press the flashing Line key of the call waiting. The current call is put on hold, and you are connected to the new caller. To return to the original call: ...

  • Page 25: Call Handling

    Call Handling Hold The 5320e, 5330e and 5340e SIP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker.

  • Page 26: Call Transfer

    You can transfer an active call to another party (one line must be free on your phone). The 5320e, 5330e and 5340e SIP Phones support four lines. If all lines are busy on your phone, no calls can be transferred.

  • Page 27: Conference

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press (TRANS/CONF). 2. Dial the number of the next party.

  • Page 28: Call History

    Call History Call History keeps a record of your missed, answered and outgoing calls. The 5320e, 5330e, and 5340e SIP Phones log the 20 most recent missed calls, the 15 most recent answered calls, and the 15 most recent outgoing calls. The most recent call appears at the top of each log.

  • Page 29: Call A Call History Entry

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide To delete selected entries in Call History: , and then press >> until CALL HISTORY? appears on the display. 1. Press MENU 2. Press OK, and then press Next to navigate to the desired call history type (Missed Calls, Answered Calls or Outgoing Calls).

  • Page 30: Switch Between Headset And Handsfree

    (MUTE) key turns OFF. People People is a scrollable list of contacts from which you can make a call. The 5320e, 5330e and 5340e SIP Phones each hold a maximum of 50 People contacts. Using the User Web Configuration tool, the maximum is 60 contacts, but only 50 will display on the phone set.

  • Page 31: Modify A People Entry

    RSS feeds (or “web feeds”) are text formats used to deliver information such as news and weather reports. Your Mitel SIP Phone can act as an RSS feed reader, displaying the feed on Line 1 of the phone display when the phone is idle. You can program one or more keys on your phone to display an RSS feed or to display your own customized message (branding).

  • Page 32: Enable/Disable Rss Feed

    Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a list of shared users. The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines;...
  • Page 33 5320e/5330e/5340e IP Phone SIP User and Administrator Guide mitel1 Mitel User 1 mitel1a Phone1 mitel1b mitel2 Mitel mitel2a User 2 Phone2 mitel2b mitel3 Mitel mitel3a User 3 Phone3 mitel3b Figure 5: Shared LIne Keys and User Configuration - 27 -...
  • Page 34 5320e/5330e/5340e SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
  • Page 35 5320e/5330e/5340e IP Phone SIP User and Administrator Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line. - 29 -...
  • Page 36 5320e/5330e/5340e SIP User and Administrator Guide Your Administrator must configure the type of shared line (SIP or SCA) in the Line Type field on the User List Config page. - 30 -...
  • Page 37 5320e/5330e/5340e IP Phone SIP User and Administrator Guide - 31 -...

  • Page 38: Programming Shared Line Keys

    5320e/5330e/5340e SIP User and Administrator Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320e IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a shared line.

  • Page 39: Shared Line Key Status

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status...

  • Page 40: Programming Busy Lamp Field Keys

    5320e/5330e/5340e SIP User and Administrator Guide Programming Busy Lamp Field Keys The Busy Lamp Field (BLF) feature allows you to program a key on your IP phone that monitors whether or not another user is on a call. Before programming the BLF Keys, the Broadsoft server must be configured with a list of BLF users.
  • Page 41 5320e/5330e/5340e IP Phone SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
  • Page 42 5320e/5330e/5340e SIP User and Administrator Guide The illustration below shows an example of the User List configuration for the single user on mitel3. - 36 -...
  • Page 43 5320e/5330e/5340e IP Phone SIP User and Administrator Guide Your Administrator must configure the BLF User Group List on the User List Config page. - 37 -...
  • Page 44 5320e/5330e/5340e SIP User and Administrator Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. (Note that the 5320e IP Phone only has 8 programmable keys.) 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002.
  • Page 45 5320e/5330e/5340e IP Phone SIP User and Administrator Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed.

  • Page 46: Time And Date

    5320e/5330e/5340e SIP User and Administrator Guide Time and Date A Simple Network Time Protocol (SNTP) server (version 4 or later) provides your phone with the date and time. Your Administrator configures your time zone once using the Web Configuration Tool. If Daylight Savings Time is configured, your phone automatically adjusts to DST.

  • Page 47: Administrator Tools

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Administrator Tools All administrator-related activities are carried out using the Web Configuration Tool. Use the Web Configuration Tool to carry out the following activities:  Phone passwords  SIP user accounts ...

  • Page 48: Using Your Phone With The Cordless Module And Accessories

    Bluetooth Module works the Mitel Bluetooth Handset and most third-party Bluetooth headsets. The Mitel Cordless Handsets (both DECT and Bluetooth) recharge in the handset cradle. The Mitel Cordless Headset (DECT only) rests and recharges in a headset cradle that attaches to the side of the phone.
  • Page 49 5320e/5330e/5340e IP Phone SIP User and Administrator Guide DECT Cordless Module and Accessories on 5300 Series IP Phone Rear View of 5300 Series IP Phone - 43 -...

  • Page 50: Elements Of Your Cordless Module And Accessories

    Corded handset and cordless headset  Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitel- branded accessories available only from Mitel. Bluetooth headsets are third-party accessories available from a variety of manufacturers.

  • Page 51: Pairing The Cordless Module And Accessories

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Pairing the Cordless Module and Accessories Before using a cordless handset or headset, it must establish communication with the Cordless Module using a procedure called pairing. Pairing a DECT Cordless Accessory with a DECT Cordless Module Notes: ...

  • Page 52: Unpairing An Accessory

    3. For Mitel Bluetooth Handsets: Press and hold the hookswitch on side of the Bluetooth Handset for 5 seconds to activate accessory pairing mode. The LED on the handset blinks.

  • Page 53: Cordless Module Led Indicators

    Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device.

  • Page 54: Elements Of The Cordless Handset

    5320e/5330e/5340e SIP User and Administrator Guide Cordless Handset on a 5300 Series Phone Elements of the Cordless Handset Feature Function 1) Cordless Handset LED Blue: Light-emitting diode (LED) indicating the status of the handset. Green: LED indicating the status of the handset battery.

  • Page 55: Answer A Call

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Answer a Call Do one of the following:  Lift the cordless handset.  If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker.

  • Page 56: Handset Alerting Tones And Leds

    5320e/5330e/5340e SIP User and Administrator Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds ON/OFF after activation and then regularly until deactivated.

  • Page 57: Using The Mitel Dect Cordless Headset

    5320e/5330e/5340e IP Phone SIP User and Administrator Guide Using the Mitel DECT Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands-free operation.

  • Page 58: Hang Up

    5320e/5330e/5340e SIP User and Administrator Guide Hang Up Do one of the following:  Replace the cordless headset in the cradle.  If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1.
  • Page 59 5320e/5330e/5340e IP Phone SIP User and Administrator Guide There are two LEDs associated with the cordless headset:  A blue LED on the headset indicates the headset status  A green LED in the headset charging cradle indicates battery status...

  • Page 60: Using A Bluetooth Headset

    5320e/5330e/5340e SIP User and Administrator Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation.

  • Page 61: Dialing - Auto Dial Enabled

    Devices Application. Low Battery Level When the battery of a Mitel cordless device reaches a near-critical level, the phone displays a warning. Until the battery is recharged (or until it becomes fully discharged), the warning is repeated at each new call made using the Prime Line. To continue with a call while charging the cordless accessory, switch to speakerphone and then cradle the cordless accessory.

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