Lexmark 2500 User Manual
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Lexmark 2500 User Manual

2500 series forms printer
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Forms Printer 2500 Series
User's Guide
July 2007
www.lexmark.com
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
All other trademarks are the property of their respective owners.
© 2007 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550

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  • Page 1 User's Guide July 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc.

  • Page 2: Table Of Contents

    Contents Safety information...7 Learning about the printer...8 Printer overview...8 Applying control panel overlays...9 Understanding the printer features and functions...10 Printing a demonstration page...12 Printing a network setup page...14 Printing from Windows or DOS...14 Using IBM emulation mode...15 Using Epson emulation mode...15 Using Okidata MICROLINE emulation mode...16...
  • Page 3 Setting Top-Of-Form for a cut form or an envelope ... 41 Setting Top-Of-Form in a macro ... 42 Paper and specialty media guide...43 Paper types and sizes supported by the printer...43 Changing tractor positions...44 Push tractor position...44 Pull tractor position...44 Converting the push tractor to pull tractor position...45...
  • Page 4 Checking the printer status...63 Adjusting character (bidirectional) alignment...65 Solving printing problems...66 Printer test works, but the printer does not print when attached to the computer ... 66 Printer is noisy... 67 Printer sounds like it is printing, but does not print ... 67 Printer alarm sounds...
  • Page 5 Notices...76 Edition notice...76 Power consumption...79 Index...83 Contents...

  • Page 7: Safety Information

    This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for the use of other replacement parts.

  • Page 8: Learning About The Printer

    Learning about the printer Printer overview The Lexmark Forms Printer 2500 Series printers are available in 9- and 24-wire narrow- and wide-carriage models. Depending on the model you have chosen, your printer may look slightly different from the printer illustrated. Printer front view...

  • Page 9: Applying Control Panel Overlays

    Applying control panel overlays The Lexmark Forms Printer 2500 Series printers have control panel overlays available in different languages. Note: There is an overlay label for layer 1 of the control panel and a different overlay label for layer 2 of the control panel.

  • Page 10: Understanding The Printer Features And Functions

    Understanding the printer features and functions Printer features by model Feature/function Multi-speed printing FastDft (Fast Draft) • 10 characters per inch (cpi) • 12 cpi Draft Courier Gothic Character spacing Note: Fast Draft supports only 10, 12, and 15 pitch.
  • Page 11 Locks the font selection you make from the control panel so it is not changed by your program. • Font lock is deactivated when you turn the printer off unless it is set in the printer default settings. • Locks pitch selections you make from the control panel so they are not changed by your program •...

  • Page 12: Printing A Demonstration Page

    EAN 8 • EAN 13 • PostNet Note: For more information on the Bar code function, see the Technical Reference available on the Lexmark Web site at www.lexmark.com. • Compatible with all programs that support IBM emulation or Epson emulation •...
  • Page 13 Insert a single sheet of paper into the front of the printer. Adjust the right paper guide to fit the paper width. Continue to push the paper into the printer until the Paper Out light stops blinking. • If Auto Cut Sheet Load is set to On, the paper feeds automatically to the Top-Of-Form.

  • Page 14: Printing A Network Setup Page

    Printing from Windows or DOS Windows When printing from a Windows application, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com. Follow the instructions that came with your DOS application to see what printer drivers are supported for your level of DOS.

  • Page 15: Using Ibm Emulation Mode

    IBM ExecJet Printer Model 4072 2205 IBM PS/1 Printer If your software does not allow you to select one of the printers in this list, you may need to customize your printer for Epson emulation mode. Note: The printer driver you select in your program must match the emulation model you select for your printer.

  • Page 16: Using Okidata Microline Emulation Mode

    For Forms Printer 2590/2591 users: Epson LQ850 LQ 1050 Using Okidata MICROLINE emulation mode If the printer has the Okidata MICROLINE emulation option installed, select a printer from your application in the following preferred order. Oki 320/321 Turbo Oki 320/321...

  • Page 17: Using The Control Panel

    Load/Unload Loads paper to the current Top-Of-Form or unloads paper to a parked position Font Selects one of the resident font styles Note: Repeatedly pressing the Font button cycles through the printer font selections. If you continue pressing Font through a second pass, the font selections will be locked. Using the control panel...
  • Page 18 To support different styles of pre-printed forms, selects between four document formats Setup Press to enter Setup mode. Lets you change the default values and modes of printer operation. Feeds the paper downward in small incremental movements. Press and hold to select continuous feed.

  • Page 19: Understanding The Control Panel Lights

    Tear Off, and Load/Unload. Font One of the printer resident fonts is selected. A downloaded font is selected. Font Lock On Font Lock is active. Printer resident fonts are locked. Layer 2 control panel lights Light Light status What it means Macro The specified macro function is active.

  • Page 20: Setting The Printer Online Or Offline

    The printer must be online to accept data. • To set the printer online, press Start/Stop. The Ready light comes on. If paper is not loaded, the Paper Out light blinks. When online, the printer is ready to receive print jobs. •...

  • Page 21: Selecting A Tractor Mode

    The Tractor 2 light comes on when the optional Tractor 2 Feeder is selected. Selecting and locking a font The printer data stream may contain control codes which select a particular font. To override the codes, you can select and lock a particular font of your choice.

  • Page 22: Selecting And Locking A Pitch

    Selecting and locking a pitch The printer data stream may contain control codes which select a particular pitch. To override the codes, you can select and lock a particular pitch of your choice. To select a pitch, open the control panel to layer 2.

  • Page 23: Loading Paper

    Setting the forms thickness lever Use the forms thickness lever to make adjustments for printing on various forms depending on the paper thickness. When setting this lever, see one of the following tables depending on your printer model: Loading paper...
  • Page 24 Forms thickness for 2580/2581 Paper type Paper thickness Single forms (cut or Thin continuous) Normal Thick Multiple-part forms Envelopes Notes: • Print quality depends on the multiple-paper quality and the operating environment. Low-temperature printing may cause poor print quality, depending on the paper used. •...

  • Page 25: Paper Paths

    Paper paths Paper paths for the push tractor In these examples, the tractor pushes the paper from the front or the rear of the printer. Front loading paper Paper paths for the pull tractor In these examples, the tractor pulls the paper from the front or the bottom of the printer.

  • Page 26: Setting The Tear Off Position

    The printer beeps twice. The paper rolls backward, then goes to the new Tear Off position. Press Start/Stop. The paper remains at the current Tear Off position until you send another job to the printer. The paper moves from the Tear Off position to the Top-Of-Form and begins printing.
  • Page 27 Make sure the paper path is clear. Note: If a cut form or envelope is loaded in the printer, press FormFeed to remove it. Set the forms thickness lever to a setting corresponding with the paper thickness you are using.
  • Page 28 Open the left and right tractor doors, and then place the paper holes over the second or third pins of the tractor unit. If necessary, move the left or right tractor to adjust the tractors to the paper width. Note: Keeping the left tractor positioned to the left of the rubber tractor stop keeps your paper within the paper sensor area.

  • Page 29: Front Loading Continuous Forms Using The Pull Tractor

    Press Start/Stop to load the paper to Top-Of-Form and put the printer online. If Auto Tear Off is set to On, the printer moves the paper to the Tear Off bar. Note: When you use the push tractor to print continuous forms, line spacing within the first 1.5 inches of the first form may not be uniform.
  • Page 30 Pull the left and right tractor locking levers up to unlock the tractors. Open the left and right tractor doors. Open the front cover. Insert paper into the front of the printer between the metal and plastic plates. Loading paper...
  • Page 31 Push or pull the paper through the paper path until it passes the printhead. Close the front cover. Place the paper holes over the tractor pins. If necessary, move the left or right tractor to adjust the tractors to the paper width. Note: If you have trouble moving the right tractor to the paper width, roll the rubber tractor stop out of the seated position.

  • Page 32: Bottom Loading Continuous Forms Using The Pull Tractor

    Press Set TOF to set the Top-Of-Form. Note: Top-Of-Form is not saved if the printer is turned off or runs out of paper when using the pull tractor. Make sure the printer is online, and the Ready light is on solid.
  • Page 33 Turn the printer on. Make sure the paper path is clear. Note: If a cut form or envelope is loaded in the printer, press FormFeed to remove it. Set the forms thickness lever to 7. Move the paper select lever down to the position.
  • Page 34 Remove the ribbon access cover. Pull the left and right tractor locking levers up to unlock the tractors. Loading paper...
  • Page 35 Open the left and right tractor doors. Insert the paper through the bottom slot of the printer. Push or pull the paper through the paper path until it passes the printhead. Place the paper holes over the tractor pins. Loading paper...
  • Page 36 Press Set TOF to set the Top-Of-Form. Note: Top-Of-Form is not saved if the printer is turned off or runs out of paper when using the pull tractor. Make sure the printer is online, and the Ready light is on solid.

  • Page 37: Loading Cut Forms

    Note: If you have installed the optional Auto Sheet Feeder or Tractor 2 Feeder, see the documentation that came with the option, for paper loading instructions. Turn the printer on. Make sure the paper path is clear. If continuous forms are currently loaded, tear off the leading edge of the continuous form, and then press Load/Unload to park the continuous forms.
  • Page 38 Move the right paper guide so the guide aligns with the right edge of the cut form or envelope. Left paper guide Cut form or envelope Right paper guide Insert the cut form or envelope into the printer until the Paper Out light stops blinking. Loading paper...

  • Page 39: Aligning The Left Margin

    Setting the left margin in your program adds that amount to the left margin setting on the printer. For example, if you set the left margin at one inch on the printer, and also have the left margin set at one inch in your program, the printer begins printing two inches from the left edge of the page.

  • Page 40: Setting Top-Of-Form

    The continuous forms paper loads to the current Top-Of-Form setting. Press Start/Stop to set the printer online. Note: If Auto Tear Off is set to On, the paper will advance to the Tear Off position. Sending a print job or pressing Tear Off returns the paper to the current Top-Of-Form.

  • Page 41: Setting Top-Of-Form For Continuous Forms In Pull Mode

    Press Set TOF to set and save Top-Of-Form. Close the control panel cover. Note: Top-Of-Form is not saved if the printer is turned off or runs out of paper when the printer is in pull tractor mode. Press Start/Stop to set the printer online.

  • Page 42: Setting Top-Of-Form In A Macro

    Press Set TOF to set and save your Top-Of-Form. Close the control panel cover. Press Start/Stop to put the printer online. Setting Top-Of-Form in a macro Each macro has a separate Top-Of-Form setting. To set Top-Of-Form in a macro, you must first select that macro.

  • Page 43: Paper And Specialty Media Guide

    Paper and specialty media guide Paper types and sizes supported by the printer The printer supports paper weights of 56–90 g/m Width Paper types Single Cut Forms 76 mm (3.0 in.) to 297 mm (11.7 in.)* Continuous Forms 76 mm (3.0 in.) to 254 mm (10.0 in.)

  • Page 44: Changing Tractor Positions

    Tear Off feature of the printer. Pull tractor position The front tractor unit can be removed and installed at the top of the printer. It then functions as a pull tractor and supports front and bottom paper loading. Changing tractor positions...

  • Page 45: Converting The Push Tractor To Pull Tractor Position

    Make sure paper is not loaded in the printer. Pull the front cover up and out of the way. Hold down the latching levers while you lift and pull the tractor unit out of the printer. Tractor unit Latching levers Remove the ribbon access cover.

  • Page 46: Converting The Pull Tractor To Push Tractor Position

    Hold down the latching levers and gently push the tractor feeder into the printer until it stops. Continue holding down the latching levers, and tilt the tractor feeder toward the front of the printer until the hooks at the end of the latching levers fit around the posts on the printer frame.
  • Page 47 Make sure the paper select lever is set to the While holding down the latching levers, fit the left and right locks onto the posts in the printer. Release the latching levers. Close the front cover. position. Changing tractor positions...

  • Page 48: Understanding Setup Mode And Menu Options

    The printer is preset at the factory for font, pitch, form length, and other settings. These are called factory default settings. This chapter describes how to change the factory default settings, how to set up macros, and how to set form length.

  • Page 49: Changing Menu Settings (An Example)

    After you make all your selections, the printer will print a page with your changes reflected. Press Set TOF until the printer returns to the Main menu, or press Pitch from any menu containing a Return to Main menu selection.

  • Page 50: Setup Mode - Main Menu

    New settings are saved only when the printer exits Setup mode. • If the printer runs out of paper while you are using Setup mode, load more paper into the Tractor pins, and then press Setup to continue. Setup Mode - Main menu Main menu options Note: Use Setup mode to configure the printer according to your needs.

  • Page 51: Forms Macro Options

    Interface Options define how information is transferred from the computer to the printer. Forms Macro options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu.

  • Page 52: Paper Handling Options

    Note: On is the factory default setting. Data options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu. The following list items outline and explain the Data options and settings you can use with the printer:...

  • Page 53: Zero Slash

    Buffer • Minimum—Sets the receive buffer size to zero • Maximum—For 2580/2581 models, sets the receive buffer size to 64KB or 480KB, depending on whether NLQ II (Near Letter Quality) Download is enabled • Maximum—For 2590/2591 models, sets the receive buffer size to 47.5KB or 480KB, depending on whether Download is enabled Note: Maximum is the factory default setting.

  • Page 54: Control Options

    Control options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu. The following list items outline and explain the Control options and settings you can use with the printer: Uni-Dir Printing •...

  • Page 55: Emulation Options

    48. To print a list of all default settings, press LineFeed from the Main menu. Make Emulation option selections from IBM (the factory default setting), Epson, or OKI mode. For more information regarding data stream changes, see the Technical Reference available on the Lexmark Web site at www.lexmark.com/publications.

  • Page 56: Interface Options

    Interface options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu. The following list items outline and explain the Interface options and settings you can use with the printer: Interface Selection Unless turned off, the Auto setting automatically selects the printer interface from the available connection cables.

  • Page 57: Maintaining The Printer

    Cleaning the inside of the printer Every few months, use a soft brush and a vacuum to remove dust, ribbon lint, and pieces of paper from the printer. Vacuum any dust from around the printhead and from inside the printer.

  • Page 58: Cleaning The Outside Of The Printer

    Clean the outside of the printer with a damp cloth and mild soap. Do not use spray or chemical cleaners anywhere on your printer. Do not use liquids or spray near the air vents. For stubborn ink stains on the outside of the printer, use a commercial mechanic's hand cleaner.

  • Page 59: Administrative Support

    Turn the printer off. Open the ribbon access cover. Move the printhead over toward the control panel side of the printer until it stops. Close the ribbon access cover. Press and hold Tear Off and Load/Unload while turning the printer on.

  • Page 60: Supporting Ipsec

    Internet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all application and network connections over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6.

  • Page 61: Using 802.1X Authentication

    You can manage the credentials by using the Embedded Web Server. To install and use certificates as part of the credentials: Open a Web browser. In the address bar, type the IP address of the printer or print server to be protected using the format: http://ip_address/.

  • Page 62: Troubleshooting

    The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Testing the printer Each time you turn the printer on, an internal check, or power-on self test, is performed.

  • Page 63: Using Hex Trace Mode

    Using Hex Trace mode Hex Trace mode prints the control codes that are sent to the printer. Use this mode to help diagnose software/driver problems. Make sure the paper is loaded, and the ribbon cartridge is installed. Turn the printer off.
  • Page 64 Printing continues until the printer is stopped. If the printer test fails, contact Customer Support. Note: If the printer is not beeping, there is a power supply problem. Contact Customer Support. Check the power cord and power source. If the power light remains off, contact Customer Support.

  • Page 65: Adjusting Character (Bidirectional) Alignment

    Tractor 2 Paper Out Panel Lock Adjusting character (bidirectional) alignment Occasionally you may want to adjust the character alignment (also called bidirectional alignment) on your printer. The following steps illustrate how to adjust the alignment of the print wires. Notes: •...

  • Page 66: Solving Printing Problems

    Press Micro or Micro to select the best alignment by number, or keep the current value. Press Set TOF to save your selection. After you make your selection, the printer prints a single row showing the current alignment setting. The printer automatically starts printing the alignment bars for Near-Letter-Quality (NLQ).

  • Page 67: Printer Is Noisy

    See the documentation that came with your program to make sure you have selected the correct printer driver. • If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com.

  • Page 68: Buttons Do Not Work, Except For Start/Stop, Formfeed, Tear Off And Load/Unload

    • Check to see if anything is blocking the carrier movement. • If a paper jam has recently occurred, turn the printer off and then back on. • Contact Customer Support. Incorrect line length; lines do not start at the left margin These are possible solutions.

  • Page 69: Incorrect Characters Print, Left Margin Changes, Or Printing Stops

    • Select the correct driver. – If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com. – If you are using DOS, follow the instructions that came with your DOS application.

  • Page 70: Paper Is Jammed In The Auto Sheet Feeder

    These are possible solutions. Try one or more of the following: • Remove all forms and pieces of paper. Look for loose pinfeed hole strips that can sometimes tear from the continuous forms and remain in the printer. • Readjust the right tractor position.

  • Page 71: Printer Does Not Feed From The Optional Tractor 2 Feeder

    Press Tractor to select the other tractor feeder or load paper on the selected tractor feeder. • Plug the optional Tractor 2 Feeder into the back of the printer. Printer does not feed from the Auto Sheet Feeder These are possible solutions. Try one or more of the following: •...

  • Page 72: The Auto Sheet Feeder Places Paper At The Wrong Top-Of-Form Position

    • Clean the Auto Sheet Feeder rollers: Remove all paper from the printer. Turn the Auto Sheet Feeder upside down, and then place it on a flat surface. Clean the two paper guide rollers located inside the bottom of the Auto Sheet Feeder using isopropyl alcohol and a clean cloth.

  • Page 73: Solving Print Quality Problems

    Replace the ribbon cartridge. Run a printer test. Make sure the paper and the ribbon cartridge are installed. Turn the printer off. Press and hold LineFeed while you turn the printer on, and then release LineFeed when printing begins. Troubleshooting...

  • Page 74: Characters Are Wrong Or Missing

    Release LineFeed when printing starts. Printing continues until you stop the printer. Press Start/Stop to stop the printing, and then turn the printer off. Forms are smudged or print is too dark These are possible solutions. Try one or more of the following: •...

  • Page 75: Incorrect Line Spacing Or Overprinting Occurs

    You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com.

  • Page 76: Notices

    The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • Page 77: United States Government Rights

    Trademarks Lexmark and Lexmark with diamond design, ExecJet, and Proprinter are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Personal Printer Series is a trademark of Lexmark International, Inc.

  • Page 78: Industry Canada Compliance Statement

    Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.

  • Page 79: Energy Star

    The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. ENERGY STAR...

  • Page 80: Statement Of Limited Warranty

    The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode.

  • Page 81: Limited Warranty

    Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.

  • Page 82: Limitation Of Liability

    Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.

  • Page 83: Index

    23 Hex Trace mode using 62 IBM emulation mode using 15 Interface options 56 IPSec 60 jams and misfeeds troubleshooting paper is jammed in the printer 69 Index left margin aligning 39 lights control panel 19 Load/Unload function using 20...
  • Page 84 46 paper paths 25 push position tractor 44 push tractor converting 45 paper paths 25 recycling Lexmark products 58 WEEE statement 79 ribbon cartridge removing 57 safety information 7 Index security supporting IPSec 60 supporting SNMPv3 60 using 802.1x authentication 61...
  • Page 85 66 printer alarm sounds 67 printer is noisy 67 printer power switch is on, but the power light is off 68 printer sounds like it is printing, but does not print 67 printer speed slows 68...

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