Page 6
System event/error log messages ....136 Solving power problems ..... 143 Hard disk drive problems.
Page 7
Removing a SAS controller from the SAS riser card ..203 Installing a SAS controller on the SAS riser card ... 204 Moving the SAS-controller retention bracket .
The most recent version of this document is available at http://www.lenovo.com/ support. Before servicing a Lenovo product, be sure to read the Safety Information. See Chapter 2, “Safety information,” on page 3. Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions.
Turkish statement of compliance The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
Use the information in this section to help you identify potential unsafe conditions in a Lenovo product that you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 13
v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Safety statements Important: Attention: telecommunication line cord. ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Page 15
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 16
Statement 2: CAUTION: When replacing the lithium battery, use only a type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 17
Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 18
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
To download firmware updates for your server, complete the following steps: 1. Go to: http://www.lenovo.com/support. 2. Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.
When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.lenovo.com/ thinkserver. System reliability guidelines...
v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it. v If the server has redundant power, each of the power-supply bays has a power supply installed in it. v There is adequate space around the server to allow the server cooling system to work properly.
Page 22
v The use of a grounding system is recommended. For example, wear an electrostatic-discharge wrist strap, if one is available. Always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed circuitry.
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 24
IMM Premium is required to enable the remote presence and blue-screen capture features. The remote presence feature provides the following functions: – Remotely viewing video with graphics resolutions up to 1280 x 1024 at 75 Hz, regardless of the system state –...
Page 25
The server comes with two integrated Broadcom Gigabit Ethernet controllers, which support connection to a 10-Mbps, 100-Mbps, or 1000-Mbps network. v Large data-storage and hot-swap capability The server supports up to eight or twelve 2.5-inch hot-swap hard disk drives in the hot-swap bays (depending on the model and optional devices installed).
Specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 4.45 cm (1.75 inches). Each increment is referred to as a unit, or “U.”...
Page 27
Technology (EM64T) Note: v Use the Setup utility to determine the type and speed of the microprocessors. v For a list of supported microprocessors, see http://www.lenovo.com/thinkserver Memory: v Sixteen DIMM connectors (eight per microprocessor) v Minimum: 1 GB DIMM per...
Software Lenovo provides software to help get your server up and running. EasyStartup The ThinkServer EasyStartup program simplifies the process of your RAID controller and installing supported Windows device drivers on your server.TheEasyStartup program is provided with your server on DVD. The DVD is self starting (bootable). The User Guide for the EasyStartup program is on the DVD and can be accessed directly from the program’s interface.
You can solve many problems without outside assistance by following the troubleshooting procedures in this Hardware Maintenance Manual and on the Lenovo Web site. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 30
To display a list of available updates for your server, go to http://www.lenovo.com/thinkserver or complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
Page 31
To locate troubleshooting procedures for your server, complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
Undocumented problems If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations...
Chapter 5. Diagnostics Diagnosing a problem Before you contact Lenovo or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server: 1. Determine what has changed. Determine whether any of the following items were added, removed, replaced,...
Page 34
To display a list of available updates for your server, go to http://www.lenovo.com/thinkserver or complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
Page 35
To locate troubleshooting procedures for your server, complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
Undocumented problems If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by Lenovo. After you have verified that all code is at the latest level, all hardware and software configurations...
Checkpoint codes track the progress of POST routines at system startup or reset. Checkpoint codes are shown on the checkpoint display, which is on the light path diagnostics panel. See “Checkpoint codes” on page 41 for more information. POST When you turn on the server, it performs a series of tests to check the operation of the server components and some optional devices in the server.
Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The RMM system event log contains monitored events, such as a threshold that is reached or a device that fails. The system event/error log contains messages that were generated during POST and all system status messages from the service processor.
Page 39
Viewing error logs from the Server Configuration and Boot Management program For complete information about using the Server Configuration and Boot Management program, see the Installation and User’s Guide. To view the error logs, complete the following steps: 1. Turn on the server. 2.
Event/Error Log. When any log entry is displayed, press Enter (Clear xxxx log is highlighted on each entry page, where xxxx is the name of the log that you are viewing). Note: The POST error log is automatically cleared with each system restart. POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems.
Page 41
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 42
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 43
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 44
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 45
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 46
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page 3. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2.
There are two types of checkpoint codes: field programmable gate array (FPGA) hardware checkpoint codes and UEFI checkpoint codes. The UEFI checkpoint codes might change because of code sequence and timing changes or when the UEFI code is updated. See http://www.lenovo.com/supportfor checkpoint code information. Light path diagnostics Light path diagnostics is a system of LEDs on various external and internal components of the server.
Page 50
2. To view the light path diagnostics panel, slide the latch to the left on the front of the operator information panel and pull the panel forward. This reveals the light path diagnostics panel. Lit LEDs on this panel indicate the type of error that has occurred.
Page 51
12v channel error LEDs indicate an overcurrent condition. Table 4 on page 143 identifies the components associated with each power channel, and the order in which to troubleshoot the components. The following illustration shows the LEDs on the riser card. PCI Slot 2 error LED PCI Slot 1 error LED Chapter 5.
Remind button You can use the remind button on the light path diagnostics panel to put the system-error LED on the operator information panel into Remind mode. When you press the remind button, you acknowledge the error but indicate that you will not take immediate action.
Page 53
Problem A fan has failed, is operating too slowly, or has been removed. The TEMP LED might also be lit. TEMP The system temperature has exceeded a threshold level. A failing fan can cause the TEMP LED to be lit. A memory error has occurred.
Problem An error has occurred on the system board. EasyLED diagnostics panel The EasyLED diagnostics panel is located on the top of the operator information panel. To access the diagnostics panel, slide the blue release button on the operator information panel to the left. Pull forward on the operator panel until the hinge of the panel is free of the server chassis.
Page 55
Check-point code display: During POST, this display indicates server firmware progress. The display does not provide error codes or suggest components to be replaced. Checkpoint codes can be used by Lenovo Support for further troubleshooting. See the Hardware Maintenance Manual for more information about checkpoint codes.
Page 56
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 57
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
Page 59
The following illustration shows the locations of the power-supply LEDs. The following table describes the problems that are indicated by various combinations of the ac power-supply LEDs and the power-on LED on the operator information panel and suggested actions to correct the detected problems. Chapter 5.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
operating system by pressing the power-control button. If a power failure occurs while the server is turned on, the server will restart automatically when power is restored. For 32-bit operating systems only: Some memory is reserved for various system resources and is unavailable to the operating system. The amount of memory that is reserved for system resources depends on the operating system, the configuration of the server, and the configured PCI options.
Make sure that the server has the latest version of the diagnostic programs. To download the latest version, complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document.
Exception: If there are multiple error codes or diagnostics LEDs that indicate a If the server stops during testing and you cannot continue, restart the server and try running the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. Diagnostic text messages Diagnostic text messages are displayed while the tests are running.
(Trained service technician only) 9. If the failure remains, collect the data from the DSA event log and send it to Lenovo service. For information about contacting and sending data to Lenovo, see http://www.ibm.com/ support/ docview.wss?uid=psg1SERVCALL.
Page 65
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 66
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 67
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 68
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 69
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 70
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 71
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 72
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 73
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 74
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 75
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 76
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 77
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 78
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 79
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 80
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 81
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 82
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 83
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 84
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 85
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 86
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 87
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 88
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 89
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 90
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 91
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 92
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 93
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 94
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 95
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 96
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 97
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 98
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 99
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 100
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 101
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 102
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 103
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 105
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 106
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 107
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 109
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 111
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 113
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 115
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 116
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 117
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 119
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 121
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 123
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 125
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 127
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 128
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 129
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 130
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 131
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 132
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 133
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 134
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 135
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 136
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 137
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 138
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 139
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 140
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 3. DSA diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
To download the UEFI code update from the World Wide Web, complete the following steps: Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 143
The flash memory of the server consists of a primary page and a backup page. The backup page is a protected area that cannot be overwritten. If the primary page becomes corrupted, the server boots from the backup page, which enables you to replace the UEFI code for the primary page.
8. Select 1 - Update POST/UEFI from the menu that contains various flash update options. 9. When you are asked whether you want to save the current code to a diskette, press N. 10. When you are asked to choose a language, select a language (from 0 to 7) and press Enter.
Page 145
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 146
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 147
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 148
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 149
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 150
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 7, “Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798,” on page 231 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: 1.
Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v Make sure that the correct device drivers, which come with the server, are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly. – The cable must be securely attached at all connections. If the cable is attached but the problem remains, try a different cable.
v Memory modules. The minimum configuration requirement is 1 GB DIMM per installed microprocessor. v Service processor (RMM). The following minimum configuration is required for the server to start: v One microprocessor v One 1 GB DIMM v One power supply v Power backplane v Power cord v ServeRAID SAS controller...
4. Have the same address jumpers/terminators/cabling 5. Have the same software versions and levels 6. Have the same diagnostics code (version) 7. Have the same configuration options set in the system 8. Have the same setup for the operation system control files Comparing the configuration and software setup between “working”...
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If Lenovo installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Operator information panel The following controls, LEDs, and connectors are on the operator information panel: Power-control button cover Ethernet icon LED Ethernet activity LEDs Information LED System-error LED System-board internal connectors The following illustration shows the internal connectors on the system board. Battery ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual Release latch...
Optional two-port Ethernet card connector PCI riser connector 1 DIMM connectors Microprocessor 1 Operator information panel connector Optical drive connector Front video/USB connector Reserved Fan connector 1 Reserved System-board external connectors The following illustration shows the external input/output connectors on the system board.
System-board switches and jumpers Any switches or jumpers on the system board that are not shown in the illustration are reserved. See the section about recovering the unified extensible firmware interface (UEFI) code in the Hardware Maintenance Manual for information about using the UEFI boot recovery jumper.
Page 161
Table 5. Callout descriptions (continued) UEFI boot recovery jumper (J29) IMM recovery jumper (J147) SW4 switch block (reserved) SW3 switch block Notes: 1. If no jumper is present, the server responds as if the pins are set to 1 and 2. 2.
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Note: Error LEDs remain lit only while the server is connected to power. Table 7. Callout descriptions PCI riser 2 LED Enclosure manager heartbeat LED Battery error LED IMM heartbeat LED PCI riser 1 LED Microprocessor 1 error LED...
SAS riser-card connectors and LEDs The following illustrations show the connectors and LEDs on the SAS riser cards. Note: Error LEDs remain lit only while the server is connected to power. A 12-drive-capable model server or a diskless model server contains the following riser card: A tape-enabled model server contains the following riser card: PCI riser-card adapter connectors...
PCI riser-card assembly LEDs The following illustration shows the light-emitting diodes (LEDs) on the PCI riser-card assembly. Note: Error LEDs remain lit only while the server is connected to power. Installing optional devices and replacing FRUs This chapter provides hardware installation and replacement procedures for customer replaceable units.
Page 165
components.) See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. Chapter 6. Removing and installing FRUs...
Page 166
The following illustrations show the major components in the server. Note: The illustrations in this document might differ slightly from your hardware. ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual...
Cover PCI riser-card assembly PCI riser-card assembly Heat sink Microprocessor Heat-sink retention module DIMM System board Power-supply filler panel Power supply Removing the cover The following illustration shows how to remove the cover. Important: Before you install optional hardware, make sure that the server is working correctly.
5. Press the blue latch 1 on the end of the cover-release latch 4 and lift the cover-release latch 2 . Slide the cover forward 3 and lift the cover off the server. Set the cover aside. Attention: the server. Operating the server for extended periods of time (over 30 minutes) with the cover removed might damage server components.
2. Disconnect the cable from the back of the operator-information panel 2 assembly. 3. Reach inside the server and press the release tab; then, while holding the release tab down, push the assembly toward the front of the server. 4. From the front of the server, carefully pull the operator information panel assembly out of the server.
Page 170
2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3. Slide the server out of the rack. 4. Remove the cover (see “Removing the cover” on page 159). 5. Pull the hard disk drives out of the server slightly to disengage them from the backplane.
Installing a SAS hard disk drive backplane To install the replacement SAS hard disk drive backplane, complete the following steps. 1. Connect the power and signal cables to the replacement backplane. 2. Align the backplane with the backplane slot in the chassis and the small slots on top of the hard disk drive cage.
Page 172
ServeRAID- MR10i SAS/SATA controller SAS signal cables The SATA cable is a combination power and signal cable with a shared connector on both ends. The following illustration shows the internal routing and connector for the SATA cable 1 . The following illustration shows the internal routing and connector for the operator information panel cable.
Page 173
Top cover latch receptacle Operator panel cable The following illustration shows the internal routing and connector for the USB/video cable. Note: The USB cable is routed under the video cable and then both the USB and video cables are routed under the cable retention tab and the top cover latch receptacle.
Page 174
The following illustration shows the internal routing for the configuration cable (3 backplane connectors) 1 . The following illustrations show the internal routing for the SAS hard disk drive backplane cables. DIMM air baffle SAS expander card New backplane ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual...
Express x8 connectors. You can replace a PCI Express riser-card assembly with a riser-card assembly that contains one PCI Express Gen 2 x16 connector. See http://www.lenovo.com/thinkserver for a list of riser-card assemblies that you can use with the server. Chapter 6. Removing and installing FRUs...
To remove the riser-card assembly, complete the following steps: 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices, and disconnect the power cord and all external cables. 3. Slide the server out of the rack. 4.
Page 177
Note: The illustrations in this document might differ slightly from your hardware. PCI riser-card assembly 2 PCI riser-card assembly 1 Alignment slots Alignment brackets PCI riser connector 1 PCI riser connector 2 1. Read the safety information that begins on page 3. 2.
Removing a PCI adapter from a PCI riser-card assembly This topic describes removing an adapter from a PCI expansion slot in a PCI riser-card assembly. These instructions apply to PCI adapters such as video graphic adapters and network adapters. To remove a SAS controller from the SAS riser card, go to “Removing a SAS controller from the SAS riser card”...
Important: Some cluster solutions require specific code levels or coordinated code Some high end video adapters are supported by your server. See http://www.lenovo.com/thinkserver for more information. Notes: 1. If you are installing a video adapter in your server, do not set the maximum digital video resolution above 1600 x 1200 at 60 Hz for an LCD monitor.
Page 180
The following illustration shows the locations of the adapter expansion slots from the rear of the server. PCI slot 1 PCI slot 2 PCI slot 3 PCI slot 4 To install an adapter, complete the following steps. Adapter Expansion-slot cover PCI riser-card assembly 1.
2. Connect any required cables to the adapter (see “Internal cable routing and connectors” on page 163.) Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components under the PCI riser-card assembly.
7. Turn on the server and reconnect the peripheral devices, power cords, and external cables. Installing an Ethernet adapter To install an Ethernet adapter, complete the following steps: 1. Remove the adapter bracket 2 from the new Ethernet adapter 1 . 2.
Removing the microprocessor 2 air baffle When you work with some optional devices, you must first remove the microprocessor 2 air baffle to access certain components. The following illustration shows how to remove the microprocessor 2 air baffle. To remove the microprocessor 2 air baffle, complete the following steps: 1.
Installing the microprocessor 2 air baffle To install the microprocessor 2 air baffle, complete the following steps: 1. Read the safety information that begins on page 3. 2. Make sure that the server and peripheral devices are turned off (see “Turning off the server”...
7. Install PCI riser-card assembly 2. 8. Install the cover (see “Completing the installation” on page 227). 9. Slide the server into the rack. 10. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Removing the DIMM air baffle When you work with some optional devices, you must first remove the DIMM air baffle to access certain components or connectors on the system board.
Installing the DIMM air baffle The following illustration shows how to install the DIMM air baffle. To install the DIMM air baffle, complete the following steps: 1. Read the safety information that begins on page 3. 2. Make sure that the server and peripheral devices are turned off (see “Turning off the server”...
Removing a PCI adapter To remove an adapter from a PCI riser-card assembly, complete the following steps. 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables (see “Turning off the server”...
Important: Some cluster solutions require specific code levels or coordinated v Some high performance video adapters are supported by your server. See http://www.lenovo.com/thinkserver/ for more information. v The following notes describe important information about the NVIDIA video adapter that comes preinstalled in some server models: –...
Page 189
If you install a different supported riser-card assembly, the supported adapter types might be different. For a list of supported riser-card assemblies, see http://www.lenovo.com/thinkserver. v The system scans devices in the following order, if you have not changed the default boot precedence: –...
Page 190
7. Install the adapter: a. If the adapter is a full-length adapter for the upper expansion slot in the riser card, remove the full-length-adapter bracket from underneath the top of the riser-card assembly and insert it in the end of the upper expansion slot of the riser-card assembly.
PCI riser-card assembly 2 PCI riser-card assembly 1 Alignment slots Alignment brackets PCI riser connector 1 PCI riser connector 2 v PCI riser connector 1: Carefully fit the two alignment slots on the side of the assembly onto the two alignment brackets in the side of the chassis; align the rear of the assembly with the guides on the rear of the server v PCI riser connector 2: Carefully align the bottom edge (the contact edge) of the riser-card assembly with the PCI riser-card connector on the system...
To install the full-length-adapter bracket, complete the following steps: 1. Orient the riser-card assembly as shown. 2. Remove the full-length-adapter bracket from the storage location. a. Press the bracket tab 3 and slide the bracket toward the end of the riser-card assembly.
Removing a virtual media key Virtual media key connector Virtual media key (front) Mounting bracket (rear) Mounting tab To remove a virtual media key, complete the following steps: 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
Virtual media key connector Virtual media key (front) Mounting bracket (rear) Mounting tab To install a virtual media key, complete the following steps: 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables (see “Turning off the server”...
6. Remove the air baffle over the DIMMs (see “Removing the DIMM air baffle” on page 177). Attention: connectors, open and close the clips gently. 7. Open the retaining clip 2 on each end of the DIMM connector and lift the DIMM 1 from the connector.
Page 196
1066, or 1333 MHz, PC3-10600R-999 (single-rank or dual-rank), registered, synchronous dynamic random-access memory (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.lenovo.com/ thinkserver/ for a list of supported memory modules for the server. v The server supports a maximum of 16 single-rank or dual-rank DIMMs.
Page 197
v The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format. ggg eRxff-PC3-wwwwwm-aa-bb-cc where: ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB) e is the number of ranks 1 = single-rank 2 = dual-rank 4 = quad-rank...
DIMM installation sequence The server requires at least one DIMM per microprocessor. The server comes with a minimum of two 1 GB DIMMs, installed in connectors 3 and 6. (Connectors 3 and 6 are the farthest connectors for channels 0 and 1 of microprocessor 1.) When you install additional DIMMs, install them in the order shown in Table 9, to maintain performance.
Page 199
Figure 1. Memory channel interface layout The following table lists the DIMM connectors on each memory channel. Table 10. Connectors on each memory channel Memory channel Channel 0 Channel 1 Channel 2 The following illustration shows the memory connector layout that is associated with each microprocessor.
Table 11. Memory-mirroring mode DIMM population sequence DIMMs First pair of DIMMs Second pair of DIMMs Third pair of DIMMs Fourth pair of DIMMs Fifth pair of DIMMs Sixth pair of DIMMs Note: DIMM connectors 7, 8, 15, and 16 are not used in memory-mirroring mode. When you install or remove DIMMs, the server configuration information changes.
5. Remove the DIMM air baffle (see “Removing the DIMM air baffle” on page 177). Attention: connectors, open and close the clips gently. 6. Open the retaining clip 2 on each end of the DIMM connector. 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the server.
1. Read the safety information that begins on page 3 and “Installation guidelines” on page 11. 2. If only one power supply is installed, turn off the server and peripheral devices. 3. Disconnect the power cord from the power supply that you are removing. 4.
Page 203
CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
4. Connect the power cord for the new ac power supply to the power-cord connector on the power supply. The following illustration shows the ac power-supply connectors 1 on the rear of the server. 5. Route the power cord through the power-supply handle and through any cable clamps on the rear of the server, to prevent the power cord from being accidentally pulled out when you slide the server in and out of the rack.
4. Lift the fan out of the server, holding the vertical tabs 1 . 5. Replace the fan within 30 seconds (see “Installing a hot-swap fan”). If you have other optional devices to install or remove, do so now. Otherwise, go to “Completing the installation”...
4. Align the vertical tabs on the fan with the slots on the fan cage bracket. 5. Push the new fan into the fan connector on the system board. Press down on the top surface of the fan to seat the fan fully. If you have other optional devices to install or remove, do so now.
Page 207
1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover. 4. Remove the fans (see “Removing a hot-swap fan” on page 196). 5.
Installing the fan bracket To install the fan bracket, complete the following steps. 1. Lower the fan bracket into the chassis. 2. Align the holes in the bottom of the bracket with the pins 2 in the bottom of the chassis. 3.
Page 209
SAS riser card SAS controller Release tab 1. Press the assembly release latch toward the rear of the server and lift that end of the SAS controller assembly a little. Place your fingers underneath the upper portion of the SAS riser card and lift the assembly from the system board.
v Tape-enabled server model: 1. Press down on the assembly release latch 2 and lift up on the tab to release the SAS controller assembly, which includes the SAS riser card 1 , from the system board. 2. Lift the front and back edges of the assembly to remove the assembly from the server.
SAS/SATA controller or a ServeRAID-MR10i SAS/SATA controller installed. You can replace the SAS controller with another supported SAS controller. For a list of supported RAID controllers, see http://www.lenovo.com/thinkserver Note: For brevity, in this documentation the ServeRAID SAS controller is often referred to as SAS controller.
To remove the SAS controller from a SAS riser card, complete the following steps: 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables (see “Turning off the server” on page 53). 3.
Page 213
the instructions in this topic; use the instructions in “Installing a PCI adapter” on page 180 and “Removing a PCI adapter” on page 179. To install a SAS controller on the SAS riser card, complete the following steps: 1. Make sure that the server is turned off, all external cables and power cords are disconnected, and the cover has been removed.
The battery comes partially charged, at 30% or less of capacity. Run the server for 4 to 6 hours to fully charge the controller battery. The LED just above the battery on the controller remains lit until the battery is fully charged. Until the battery is fully charged, the controller firmware sets the controller cache to write-through mode;...
5. Remove the retention bracket from the current location: a. Pinch the bottoms of both bracket posts and push the posts up out of the SAS riser-card assembly. b. Rotate the bracket 2 to free the bracket tab from the slot on the SAS riser-card assembly 1 .
Page 216
1. Read the safety information that begins on page Chapter 2, “Safety information,” on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Remove the cover (see “Removing the cover” on page 159). 4.
Battery cable Remote battery cable connector Battery Battery carrier Battery connector e. If you are instructed to return the SAS controller battery, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing a SAS controller battery on the remote battery tray To install a SAS controller battery on the remote battery tray, complete the following steps: 1.
Page 218
c. On the remote battery tray, find the pattern of recessed rings that matches the posts on the battery and battery carrier. Posts Battery retention clip Battery Battery tray Post Rings d. Press the posts into the rings and underneath the tabs on the remote battery tray.
Ultra-Slim hard disk drive trays for 2.5-inch drives. An optional 4–drive-bay kit is available for 12–drive-capable server models. For a list of supported 2.5-inch hard disk drives, see http://www.lenovo.com/thinkserver. v All hot-swap drives in the server should have the same throughput speed rating.
Page 220
Handle Latch Filler panel handle To install a drive in a hot-swap bay, complete the following steps. Attention: than 10 minutes without either a drive or a filler panel installed in each bay. 1. Orient the drive as shown in the illustration. 2.
Removing a CD-RW/DVD drive To remove the CD-RW/DVD drive, complete the following steps. 1. Read the safety information that begins on page 3. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3. Slide the server out of the rack; then, remove the cover (see “Removing the cover”...
Installing a CD-RW/DVD drive To install the replacement CD-RW/DVD drive, complete the following steps. 1. Attach the drive-retention clip 1 to the side of the drive. 2. Slide the drive into the CD/DVD drive bay (using the alignment pins 2 ) until the drive clicks into place.
7. Remove the tape drive 1 from the drive tray 2 by removing the four screws on the sides of the tray. 8. If you are not installing another drive in the bay, insert the tape drive filler panel into the empty tape drive bay. 9.
Tape drive Tray Latch 3. Prepare the drive according to the instructions that come with the drive, setting any switches or jumpers. 4. Slide the tape-drive assembly most of the way into the tape-drive bay. 5. Using the cables from the former tape drive, connect the signal and power cables to the back of the tape drive.
Page 225
v Microprocessor 1: PCI riser-card assembly 1 and DIMM air baffle (see “Removing a PCI riser-card assembly” on page 167 and “Removing the DIMM air baffle” on page 177) v Microprocessor 2: PCI riser-card assembly 2 and microprocessor 2 air baffle (see “Removing a PCI riser-card assembly”...
Important: Some cluster solutions require specific code levels or coordinated code To download the most current level of server firmware, complete the following steps: 1. Go to: http://www.lenovo.com/support. 2. Enter your product number (machine type and model number) or select Servers and Storage from the Select your product list.
Page 227
Attention: v Do not touch the microprocessor contact; handle the microprocessor by the edges only. Contaminants on the microprocessor contacts, such as oil from your skin, can cause connection failures between the contacts and the socket. v Handle the microprocessor carefully. Dropping the microprocessor during installation or removal can damage the contacts.
c. If the new heat sink did not come with thermal grease, apply thermal grease on the microprocessor before you install the heat sink (see “Thermal grease”). d. Align the heat sink above the microprocessor with the thermal grease side down.
Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, 6. Continue with step 5d on page 220 of the “Installing a microprocessor and heat sink” on page 218 procedure. Removing the battery Statement 2: CAUTION: When replacing the lithium battery, use only battery recommended by the manufacturer.
7. Locate the battery on the system board 1 . 8. Remove the battery: a. Use one finger to push the battery horizontally out of its housing, pushing it away from the PCI riser 2. b. Lift the battery from the socket. 9.
Page 231
v After you replace the battery, you must reconfigure the server and reset the system date and time. v To avoid possible danger, read and follow the following safety statement. Statement 2: CAUTION: When replacing the lithium battery, use only battery recommended by the manufacturer.
7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. Note: You must wait approximately 20 seconds after you connect the power 8. Start the Setup utility and reset the configuration. v Set the system date and time.
2. Install the four screws that secure the module to the system board. Attention: microprocessor (see steps 3 and 4 on page 224). 3. Install the microprocessor, heat sink, and applicable air baffle (see “Installing a microprocessor and heat sink” on page 218). 4.
v The riser-card assemblies with adapters (see “Removing a PCI riser-card assembly” on page 167) v The SAS riser card and controller assembly (see “Removing the SAS riser card and controller assembly” on page 200) 6. If an Ethernet daughter card is installed in the server, remove it. 7.
To reinstall the system board, complete the following steps. 1. Align the system board as tilted shown, then rotate and lower it flat and slide it back toward the rear of the server. 2. Reconnect to the system board the cables that you disconnected in step 11 of “Removing the system board”...
4. If you removed the server cover, replace it: a. Make sure that all internal cables are correctly routed. b. Place the cover-release latch 1 in the open (up) position. c. Insert the bottom tabs of the top cover into the matching slots in the server chassis.
Page 237
Ethernet 3 (optional) Ethernet 4 (optional) Power supply 1 Power supply 2 Power cord connectors USB 4 You must turn off the server before you connect or disconnect cables from the server. Exception: in order to view the error LEDs inside the server, you must leave the power cables connected to the power supplies.
Consumables: Purchase and replacement of consumables (components, such as batteries and printer cartridges, that have depleting life) is your responsibility. If Lenovo acquires or installs a consumable component at your request, you will be charged for the service. v Self-service CRUs: these CRUs unplug or are secured by no more than two screws.
Page 240
The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual...
Page 241
The following table lists the part numbers for the server components. Table 13. View 1 CRUs and FRUs, Type 3729 Index Description Cover (models CTO All Models) PCI Express riser card assembly (1 x 16) (models CTO) PCI Express riser card assembly (2 x 8) (models CTO) Heat sink (models CTO All Models) Microprocessor - 2.93 GHz 95 W (models CTO) Microprocessor - 2.80 GHz 95 W (models CTO)
Page 242
Table 13. View 1 CRUs and FRUs, Type 3729 (continued) Index Description Mulitburn (models CTO) Hard disk drive, 300Gb 2.5″ SFF (models CTO All Models) Hard disk drive, 146GB 15K SFF 6Gbps HS HDD (models CTO All Models) Hard disk drive, 146GB 10K SFF 6Gbps HS HDD (models CTO All Models) Hard disk drive, 300GB 10K SFF 6Gbps HS HDD (models CTO All Models)
Page 243
Table 13. View 1 CRUs and FRUs, Type 3729 (continued) Index Description Cable, operator information panel (models CTO All Models) Cable, SAS signal (165 mm) (models CTO All models) Cable, SAS signal (200 mm) (models CTO All models) Cable, USB/video (models CTO All Models) Bling Bling Ops Diag Panel (models CTO All models) Table 14.
Page 244
Table 14. View 1 CRUs and FRUs, Type 3779 (continued) Index Description 2.5 inch hot-swap hard disk drive filler panel (models CTO All Models) Riser Card (models CTO) SAS 4–hard disk drive backplane (models CTO) Fan cage (models CTO All Models) Fans (models CTO All Models) DIMM air baffle (models CTO All Models) Virtual Media Key (models CTO All Models)
Page 245
Table 14. View 1 CRUs and FRUs, Type 3779 (continued) Index Description MR-10i SATA/SAS controller (models CTO) Op Panel adapter (models CTO) CARRIER/DAUGHT adapter (models CTO) Chassis assembly (models CTO All Models) Cable assembly, simple swap (models CTO All Models) Cable management arm (models CTO All Models) Cable, power (4 hard disk drives) (models CTO All Models)
Page 246
Table 15. View 1 CRUs and FRUs, Type 3797 (continued) Index Description Memory, 2GB DDR3-1333 1Rx4 LP RDIMM (models CTO) Memory, 4GB DDR3-1333 2Rx4 LP RDIMM (models CTO) System board (models CTO) Power supply, 675 W (models CTO) DVD drive (models CTO) Operator information panel (models CTO All Models) 2.5 inch hot-swap hard disk drive filler panel (models CTO)
Page 247
Table 15. View 1 CRUs and FRUs, Type 3797 (continued) Index Description MR-10is SAS/SATA controller (models CTO all Models) LSI MR-10i battery (models CTO all Models) NetXtreme 1000 Express G Ethernet adapter (CTO all Models) NetXtreme II 1000 Express Ethernet adapter (CTO all Models) BR-10i SATA/SAS controller (models CTO) CARRIER/DAUGHT adapter (models CTO)
If you need help with your order, call the toll-free number that is listed on the retail parts page, or contact your local Lenovo representative for assistance. Chapter 7. Parts listing, ThinkServer RD220 Type 3729, 3779, 3797, and 3798...
Power cords For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards...
Page 253
Table 22. View 1 CRUs and FRUs, Type 3779 Power cord part number Used in these countries and regions 39M5068 Argentina 2.8M (models CTO 1AY) 39M5081 US/Canada 2.8M (models CTO 1AU 1AS 1AV) 39M5199 Japan 2.8M (models CTO 1AE) 39M5123 Europe 2.8M (models CTO) 39M5165 Italy 2.8M (models CTO 1AY 1AG)
Page 254
Table 24. View 1 CRUs and FRUs, Type 3798 Power cord part number 39M5068 39M5081 39M5199 39M5123 39M5165 39M5102 39M5130 39M5144 39M5151 39M5158 39M5172 39M5179 39M5219 39M5226 39M5233 39M5247 ThinkServer RD220 Types 3729, 3779, 3797, and 3798: Hardware Maintenance Manual Used in these countries and regions Argentina 2.8M (models CTO 13Y 16Y 17Y 1FY 1HY 1JY 1LY) US/Canada 2.8M (models CTO 11V 13U 13S 13V 14V 15V 16U...
Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo logo EasyStartup...
Lenovo makes no representations or warranties with respect to non-Lenovo products. Support (if any) for the non-Lenovo products is provided by the third party, not Lenovo. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
The battery must be recycled or disposed of properly. Recycling facilities may not be available in your area. For information on disposal or batteries outside the United States, go to http://www.lenovo.com/lenovo/environment or contact your local waste disposal facility. For Taiwan: Please recycle batteries.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022...