Ricoh sp 6430dn Manual
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Ricoh sp 6430dn Manual

Getting started loading paper troubleshooting
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User Guide

Getting Started
Loading Paper
Troubleshooting
For safe and correct use, be sure to read the Safety Information
in"Read This First" before using the machine.

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Summary of Contents for Ricoh sp 6430dn

  • Page 1: User Guide

    User Guide Getting Started Loading Paper Troubleshooting For safe and correct use, be sure to read the Safety Information in"Read This First" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine..........................3 1. Getting Started Before You Start..............................5 How to Read the Manuals..........................5 Model-Specific Information...........................6 List of Options..............................7 Guide to Names and Functions of Components....................8 Guide to Components............................8 Guide to the Names and Functions of the Control Panel.................13 Guide to the Names and Functions of the Control Panel Screen............16 Turning On/Off the Power..........................17 Turing On the Power............................17...
  • Page 4 Specifying a Paper Type..........................53 Configuring Envelope Settings Using the Control Panel................53 3. Troubleshooting When a Panel Tone Beeps..........................55 When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel......56 Indicators..............................56 If USB Connection Fails...........................57 When Messages Are Displayed........................58 Status Messages............................58 Alert Messages (Displayed on the Control Panel)..................59 Alert Messages (Printed on Error Logs and Reports)................65...

  • Page 5: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before using this machine. Refer to the manuals that are relevant to what you want to do with the machine. • The method for viewing the manual depends on the manual. ® ®...
  • Page 6 • Enable SSL (Secure Sockets Layer) Encryption. • Change the user name and password of the administrator using Web Image Monitor. For details, see "Before Using This Printer", Security Guide. Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication.

  • Page 7: Getting Started

    1. Getting Started This section describes the symbols used in the manuals supplied with the printer, available options, and names and functions of components. Before You Start How to Read the Manuals Symbols used in the manuals This manual uses the following symbols: Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data.

  • Page 8: Model-Specific Information

    1. Getting Started Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this product and operation manuals provided with it.

  • Page 9: List Of Options

    Before You Start The following information is region-specific. Read the information under the symbol that corresponds to the region of your printer. (mainly Europe and Asia) If the label contains the following, your printer is a Region A model: • CODE XXXX -27 •...

  • Page 10: Guide To Names And Functions Of Components

    1. Getting Started Guide to Names and Functions of Components Guide to Components • Do not obstruct the machine's vents. Doing so risks fire caused by overheated internal components. Exterior: Front view DBQ006 1. Front cover Open to access the inside of the printer and remove jammed paper. Open here to replace the print cartridge and the drum unit.
  • Page 11 Guide to Names and Functions of Components 3. Standard tray Output is stacked here with the print side down. 4. Control panel For details, see page 13 "Guide to the Names and Functions of the Control Panel". 5. Ventilation holes Prevent overheating.
  • Page 12 1. Getting Started Exterior: Rear view DBP007 1. Ventilation holes Prevent overheating. 2. Power connector Connect the power cord to the printer. Insert the other end into an electrical outlet. 3. Paper tray cover Prevent dust from getting into the paper tray when it is extended. DBP009 4.
  • Page 13 Guide to Names and Functions of Components 8. Optional interface board slot Optional interface boards can be inserted. Insert an optional wireless LAN interface board, IEEE 1284 interface board, or USB device server. 9. Expansion card slots Remove the cover to install SD cards. 10.
  • Page 14 1. Getting Started Interior: Rear view DBQ009 1. Fusing unit Messages appear on the screen when the fusing unit needs to be replaced, or a new fusing unit needs to be prepared. For details about the messages that appear on the screen when consumables need to be replaced, see "Replenishing and Replacing Consumables", Operating Instructions.

  • Page 15: Guide To The Names And Functions Of The Control Panel

    Guide to Names and Functions of Components Allows you to print XPS files. To attach this option, see "Installing SD Card Options", Operating Instructions. 2. Optional interface units • Wireless LAN board Allows you to communicate over a wireless LAN. •...
  • Page 16 1. Getting Started CYN041 1. Display Displays current printer status and error messages. Entering energy saver mode turns off the back light. For details about energy saver mode, see page 18 "Saving Energy". 2. Selection keys Correspond to the function items at the bottom line on the display. Example: When this manual instructs you to press [Option], press the selection key on the left below the initial screen.
  • Page 17 Guide to Names and Functions of Components 5. [Job Reset] key Press to cancel the current print job. 6. [Suspend/Resume] key Press this to suspend the print job currently being processed. The indicator remains lit as long as the job is suspended.

  • Page 18: Guide To The Names And Functions Of The Control Panel Screen

    1. Getting Started Guide to the Names and Functions of the Control Panel Screen CYN901 1. Operational Status or Messages Displays the printer status and messages. 2. [Option] Press to display the following items: • Form Feed You can output data that is unprintable due to errors such as a missing line-feed code. •...

  • Page 19: Turning On/Off The Power

    Turning On/Off the Power Turning On/Off the Power This section explains how to turn on/off the printer. Turing On the Power Make sure the power cord is firmly plugged into the wall outlet. Push the main power switch. DBQ054 The power indicator turns on. •...

  • Page 20: Saving Energy

    1. Getting Started • Do not turn off the power while the printer is in operation. Push the main power switch. DBQ054 The main power is turned off automatically when the shutdown process is complete. If the shutdown process is not complete within the period of time displayed on the screen, contact your service representative.
  • Page 21 Turning On/Off the Power When the printer is in Fusing Unit Off mode, the display is on but the fusing unit heater is off to save energy. In this mode, you can change the printer settings on the control panel. However, the printer must exit this mode to print.
  • Page 22 1. Getting Started printer is located in an environment where it is exposed to direct sunlight, it is advisable that you do not change the factory default configuration and only enable [Auto Power Off Only]. • The energy saving functions will not activate when: •...

  • Page 23: Displaying The Printer Configuration Screens Using The Control Panel

    Displaying the Printer Configuration Screens Using the Control Panel Displaying the Printer Configuration Screens Using the Control Panel The configuration screens allow you to change or set defaults. • If Administrator Authentication Management is specified, contact your administrator. Press the [Menu] key. CYN042 Select the settings you want to change.

  • Page 24: Using Web Image Monitor

    1. Getting Started Using Web Image Monitor • You cannot configure the printer settings using Web Image Monitor from a computer connected to the USB device server's network. Be sure to access Web Image Monitor from the printer's network. Using Web Image Monitor, you can check the printer status and change settings. Available operations The following operations can be remotely performed using Web Image Monitor from a client computer.

  • Page 25: Displaying The Top Page

    Using Web Image Monitor • If you are using a proxy server, change the Web browser settings. Contact your administrator for information about the settings. • We recommend using Web Image Monitor in the same network. • If the printer is firewall-protected, it cannot be accessed from computers outside the firewall. •...
  • Page 26 1. Getting Started Administrator mode This mode requires an administrator login to enter. In the administrator mode, you can configure various printer settings. • When entering an IPv4 address, do not begin segments with zeros. For example: If the address is "192.168.001.010", you must enter it as "192.168.1.10".
  • Page 27 Using Web Image Monitor 3. Refresh/Help (Refresh): Click at the upper right in the work area to update the printer information. Click the Web browser's [Refresh] button to refresh the entire browser screen. (Help): Use Help to view or download Help file contents. 4.
  • Page 28 1. Getting Started...

  • Page 29: Loading Paper

    2. Loading Paper This chapter describes available trays for each paper size and type, and explains how to load paper in paper trays. Paper Loading Procedure To achieve the print results you expect, it is important to select an appropriate input tray according to the size, type, and weight of the paper you want to use for printing.

  • Page 30: Paper Size Specifications

    2. Loading Paper Paper Size Specifications The following tables show the paper sizes that can be loaded in each paper tray. The "Paper size" column shows the names of paper sizes and their dimensions in millimeters and inches. The icons indicate the paper orientation in relation to the printer body. The letters in the tables indicate the following: •...
  • Page 31 Paper Size Specifications Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided C5 Env 162 × 229 mm C6 Env 114 × 162 mm C6 Env 114 × 162 mm DL Env 110 × 220 mm DL Env 110 ×...
  • Page 32 2. Loading Paper Paper size name Actual size Bypass tray Tray 1 Trays 2-4 Two-sided × 13 8.25" × 13" 8 × 13 8" × 13" 8 × 10 8" × 10.5" 8 × 10 8" × 10" × 10 7.25"...
  • Page 33 Paper Size Specifications Imperial sizes Horizontal size Vertical size Horizontal size Vertical size Tray (One-sided) (One-sided) (Two-sided) (Two-sided) Bypass tray 2.37 to 11.69" 5.00 to 49.60" 3.55 to 11.69" 5.83 to 17.00" Trays 1 3.55 to 11.69" 5.83 to 17.00" 3.55 to 11.69"...

  • Page 34: Paper Type Specifications

    2. Loading Paper Paper Type Specifications The following table show the paper types that can be loaded in each tray. See “Paper weight” table for the actual paper weight indicated by numbers in the “Paper weight No.” column. Use both tables to specify the correct paper type for the paper you are using.
  • Page 35 Paper Type Specifications Paper weight Paper type Bypass tray Tray 1 Trays 2-4 Two-sided Cardstock Paper Transparency Label Paper 3 to 5 Envelope 6, 7 It is not necessary to specify the paper weight for this paper type. Paper weight Paper weight 52–65 g/m (14–18 lb.

  • Page 36: Paper Precautions

    2. Loading Paper Paper Precautions • Do not attempt to print on stapled sheets, aluminum foil, carbon paper, or any kind of conductive paper. Doing so risks fire. Precautions • Print quality is not guaranteed if paper other than the ones recommended is used. For more information about recommended paper, contact your sales or service representative.
  • Page 37 Paper Precautions • Errors can occur if you print onto sides that are already printed. Be sure to print onto blank sides only. • Even supported types of paper may cause paper jams or malfunctions if they have been improperly stored. •...
  • Page 38 2. Loading Paper • The print area may vary depending on the paper size, printer language, and printer driver settings. • The recommended printing area for the bypass tray is up to 432 mm (17 inches) in length in the paper feeding direction. •...

  • Page 39: Loading Paper Into Paper Trays

    Loading Paper into Paper Trays Loading Paper into Paper Trays In the following example procedure, paper is loaded into Tray 1. • When loading paper, take care not to trap or injure your fingers. • When using the envelope lever, take care not to trap or injure your fingers. •...
  • Page 40 2. Loading Paper Pull out the paper tray carefully. Adjust the paper size dial to match the size and feed direction of paper in the paper tray. DBQ051 Pull the tray carefully until it stops, lift the front side of the tray, and then pull it out of the printer.
  • Page 41 Loading Paper into Paper Trays Squeeze the end guide and slide it inward to match the standard size. DBQ302 Slide the two levers at the bottom of the tray according to the thickness of the paper. DBP008 If the paper is heavier than 130 g/m (35 lb.), slide both levers into the rear (thick) position.

  • Page 42: When Loading Paper Larger Than A4 Or 8 × 11

    2. Loading Paper Lift the front side of the tray, and then slide it into the printer carefully until it stops. DBQ039 To avoid paper jams, make sure the tray is securely inserted. • When loading paper larger than A4 or 8 ×...
  • Page 43 Loading Paper into Paper Trays Return the catches to the positions where they lock. DBQ403 • When loading A4 , 8 × 11 , or smaller paper, do not extend the tray. Otherwise, a paper jam may occur.

  • Page 44: Loading Paper Into The Bypass Tray

    2. Loading Paper Loading Paper into the Bypass Tray • For details about trays that can be loaded for each paper size and type, see page 28 "Paper Size Specifications" and page 32 "Paper Type Specifications". • Make sure the paper stack does not exceed the upper limit mark. Excessive stacking can cause paper jams.
  • Page 45 Loading Paper into the Bypass Tray Slide both sides of the paper guide outward, and then load paper print side up until it stops. DBQ121 Adjust both sides of the paper guide to match the paper width. DBQ122 • When using the bypass tray, it is recommended that you set the paper direction to . •...

  • Page 46: Loading Orientation-Fixed Paper Or Two-Sided Paper

    2. Loading Paper Loading Orientation-Fixed Paper or Two-Sided Paper Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the paper is placed. Settings using the control panel Set [Letterhead Setting] to [Auto Detect] or [On (Always)], and then place the paper as shown in the table below.
  • Page 47 Loading Orientation-Fixed Paper or Two-Sided Paper • If a print job is changed partway through printing from one-sided to two-sided printing, one-sided output after the first copy may be printed facing a different direction. To ensure all paper is output facing the same direction, specify different input trays for one-sided and two-sided printing.

  • Page 48: Loading Envelopes

    2. Loading Paper Loading Envelopes This section explains various details about and recommendations concerning envelopes. Specifications of Envelopes • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper. Not doing so could result in burns. •...
  • Page 49 Loading Envelopes Open the rear cover. DBQ020 Lower the envelope lever all the way down. DBQ111 Close the rear cover. DBQ029 • Be sure to raise the envelope lever after printing on envelopes. Loading orientation for envelopes The method for loading envelopes varies depending on the orientation of the envelopes. Be sure to load envelopes with the correct orientation.
  • Page 50 2. Loading Paper Orientation Paper tray 1 Bypass tray Envelopes • Flaps: closed • Bottom side of envelopes: toward the right of the printer • Side to be printed: face up Envelopes • Flaps: open • Flaps : open • Bottom side of envelopes: toward the back of the •...

  • Page 51: Printing On Envelopes With Windows (Pcl 6/Postscript 3)

    Loading Envelopes • Straighten any curls within 2 mm (0.1 inch) upward and 0 mm (0 inches) downward on the tray before loading. • To achieve better output quality, it is recommended that you set the right, left, top, and bottom print margin to at least 15 mm (0.6 inches) each.

  • Page 52: Printing On Envelopes With Windows (Pcl 5E)

    2. Loading Paper • Configure the paper settings appropriately using both the printer driver and the control panel. For details about settings using the control panel, see page 53 "Configuring Envelope Settings Using the Control Panel". • Envelopes must be loaded in a specific orientation. For details, see page 46 "Loading Envelopes". Printing on Envelopes with Windows (PCL 5e) After creating a document, open the [Printing Preferences] dialog box in the document's native application.
  • Page 53 Loading Envelopes Configure the following settings: • Two-Sided: Select [Off]. • Paper Size: Select the envelope size. • Orientation: Select the orientation of the envelope. Select [Paper Feed] in the pop-up menu. Select the paper tray where the envelopes are loaded. Select [Printer Features] in the pop-up menu.

  • Page 54: Paper Settings

    2. Loading Paper Paper Settings This section explains how to specify paper size and type using the control panel. • When [Tray Setting Priority] is set to [Machine Setting(s)], the paper settings configured using the printer's control panel have priority over the settings specified in the printer driver or commands. For details, see "Machine Modes", Operating Instructions.

  • Page 55: Specifying A Paper Type

    Paper Settings • For details about the available paper size, see page 28 "Paper Size Specifications". Specifying a Paper Type You can improve printer performance by selecting the optimum paper type for the tray. Press the [Menu] key, and then select the setting items using the [ ] or [ ] key. Select [Paper Input] Press [OK] Select [Paper Type: (tray name)]...
  • Page 56 2. Loading Paper Select [Paper Type: (tray name)] Press [OK] Select [Envelope] Press [OK] Press [Escape] Select [Maintenance] Press [OK] Select [General Settings] Press [OK] Select [Envelope Setting] Press [OK] Select the source tray for which you want to change the paper thickness Press [OK] Select the paper thickness Press [OK]...

  • Page 57: Troubleshooting

    3. Troubleshooting This chapter provides solutions to common problems and it also explains how to correct unwanted print results. When a Panel Tone Beeps The following table describes various beep patterns that the printer produces to alert users about printer conditions and the meaning of each beep pattern.

  • Page 58: When Checking The Indicator Lamps, Status Icons, And Messages On The Control Panel

    3. Troubleshooting When Checking the Indicator Lamps, Status Icons, and Messages on the Control Panel Indicators This section describes the indicators displayed when the printer requires the user to remove misfed paper, to add paper, or to perform other procedures. Indicator Status : Paper Misfeed indicator...

  • Page 59: If Usb Connection Fails

    If USB Connection Fails If USB Connection Fails Problem Causes Solutions The printer is not The USB cable is not Disconnect the USB cable, turn off the automatically recognized. connected properly. printer, and then turn it on again. When the printer has fully booted up, reconnect the USB cable.

  • Page 60: When Messages Are Displayed

    3. Troubleshooting When Messages Are Displayed This section describes the main messages that appear on the display panel and printed error logs and reports. If other messages appear, follow their instructions. Status Messages Message Status "Energy Saver Mode" The printer is in Energy Saver mode. Press any key to recover to the normal mode.

  • Page 61: Alert Messages (Displayed On The Control Panel)

    When Messages Are Displayed Alert Messages (Displayed on the Control Panel) Message Cause Solution " (A1) Open Front Cover and Open the front cover and For details, see page 92 remove the paper." remove the jammed paper "Removing Jammed Paper". from the paper feed path.
  • Page 62 3. Troubleshooting Message Cause Solution " (Z2) Pull out Tray 1 & remove Open Tray 1 and remove the For details, see page 92 ppr. Opn & cls F.Cov" jammed paper. To reset the "Removing Jammed Paper". error, open the front cover and then close it.
  • Page 63 When Messages Are Displayed Message Cause Solution "Cannot print." The printer cannot print the Check that the file you want to sent data. print is a supported file type. Check the misfeeds and ask your network administrator for help. "Change (Tray name) to the The size of the paper in the Select a tray containing paper following settings:"...
  • Page 64 3. Troubleshooting Message Cause Solution "Exceeded max. No. of pages." While printing a Sample Print, • Delete unneeded files Locked Print, Hold Print, or stored in the printer. Stored Print file, the maximum • Reduce the number of page capacity was exceeded. pages to print.
  • Page 65 When Messages Are Displayed Message Cause Solution "Par. I/F board has a problem." The printer's self-diagnostic Replace the IEEE 1284 board test failed due to a loopback that caused the error. error. "Printer Font Error." There are problems with the Turn the printer off, and then printer's font file.
  • Page 66 3. Troubleshooting Message Cause Solution "Rplcmnt Rqrd Soon:Drum Unit" You will need to replace the Contact your sales or service drum unit soon. representative to obtain a new unit. "SD Card authenticatn.failed Error Authentication from the SD Turn the printer off, and then recurs, call service."...

  • Page 67: Alert Messages (Printed On Error Logs And Reports)

    When Messages Are Displayed Message Cause Solution "USB has a problem. Please call The printer has detected a Turn the printer off, and then service." USB board failure. turn it on again. If the problem persists, contact your sales or service representative.
  • Page 68 3. Troubleshooting Message Cause Solution "Address book is in use." The printer currently cannot Wait a while, and then retry the perform authentication because operation. the Address Book is being used by another function. "Auto-user prog. failed." Automatic registration of For details about the automatic information for LDAP registration of user information,...
  • Page 69 When Messages Are Displayed Message Cause Solution "Error occured. Prntd/Cncld." An error occurred during Check the print settings. printing, but it was ignored. "Excd Prt Vol Use max count." Printing was canceled because Contact your user administrator. the print maximum number was reached.
  • Page 70 3. Troubleshooting Message Cause Solution "HDD not installed." The printer received a stored Install a hard disk. job file but no hard disk is installed. "I/O buffer overflow." An input buffer overflow • Select [Font Priority] for occurred. [Memory Usage] in [System].
  • Page 71 When Messages Are Displayed Message Cause Solution "No response from server." A timeout occurred while the Check the status of the server. printer was connecting to the server for LDAP Authentication or Windows Authentication. "Paper Size Error" Printing was canceled because Check the available paper size.

  • Page 72: When You Cannot Print

    3. Troubleshooting When You Cannot Print Problem Cause Solution Printing does not start. The power is off. For details about how to turn on the main power switch, see page 17 "Turning On/Off the Power". Printing does not start. The cause is displayed on the Check the error message or screen of the control panel.
  • Page 73 When You Cannot Print Problem Cause Solution Printing does not start. If the printer is using wireless Check the radio signal status of LAN, failure to print might result the wireless LAN in [System from a weak wireless signal. Settings]. If the signal quality is not satisfactory, move the printer to a location where radio waves can pass or...
  • Page 74 3. Troubleshooting Problem Cause Solution Printing does not start. If the printer is using wireless Check the access point settings LAN, the receiver's MAC when using the infrastructure address may be preventing mode. Depending on the access communication with the access point, client access may be point.

  • Page 75: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after a print job starts, data is not being sent to the printer. When the printer is connected to the computer using the interface cable Check that the print port setting is correct.

  • Page 76: Other Printing Problems

    3. Troubleshooting Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when a print job is performed from a computer. When You Cannot Print Properly Problem Cause Solution The printed image is smudged. Settings for thick paper have not PCL 5e been configured when printing...
  • Page 77 Other Printing Problems Problem Cause Solution Printed images contain blots or The paper is creased, curled, or Smooth out the wrinkles or are patchy. has blemishes. replace the paper. For details about paper, see page 34 "Paper Precautions". The printed image is faded over The paper is damp.
  • Page 78 3. Troubleshooting Problem Cause Solution The printed image is different Printing will be performed by PCL 6 from the image on the the printer's graphic processing On the printer driver's computer's display. function. [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select [Raster] in the "Vector/ Raster:"...
  • Page 79 Other Printing Problems Problem Cause Solution Print result differs from the The printer is not selected for Use the printer driver of the display. printing. printer and check that the printer is the specified printer. For details about how to open the printer driver settings screen, see "Displaying the Printing Preferences dialog box from the...
  • Page 80 3. Troubleshooting Problem Cause Solution Image position differs from the The page layout settings are not PCL 5e display. configured correctly. On the printer driver's [Paper] tab, select [Print On] box, and then select the desired size. PCL 6 / PostScript 3 On the printer driver's [Detailed Settings] tab, click [Basic] in "Menu:",...
  • Page 81 Other Printing Problems Problem Cause Solution Fine lines are fuzzy with Super fine lines have been PostScript 3 inconsistent thickness or color, specified in the application. Change the dithering or do not appear. settings on the printer driver. For details about the dithering settings, see the printer driver Help.

  • Page 82: Paper Misfeeds Occur Frequently

    3. Troubleshooting Paper Misfeeds Occur Frequently Problem Cause Solution Paper is not fed from the When you are using Windows, PCL 5e selected tray. printer driver settings override On the printer driver's those settings using the display [Paper] tab, select the panel.
  • Page 83 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions". Misfeeds occur frequently.
  • Page 84 3. Troubleshooting Problem Cause Solution Printed paper becomes The paper is damp. Use paper that has been stored creased. in the recommended temperature and humidity conditions. For details about the proper way to store paper, see page 34 "Paper Precautions". Printed paper becomes The paper is too thin.

  • Page 85: Additional Troubleshooting

    Other Printing Problems Problem Cause Solution White stripes appear on the Fragments of paper are stuck to Use a dry cloth to wipe any OHP. the OHP. paper fragments off the back of the OHP. Additional Troubleshooting Problem Causes Solutions Printed pages fall off of the Paper may curl depending on the •...
  • Page 86 3. Troubleshooting Problem Causes Solutions It takes a long time to Photographs and other data intensive If the Data In indicator is complete a print job. pages take a long time for the printer flashing, data has been to process, so simply wait when received by the printer.
  • Page 87 Other Printing Problems Problem Causes Solutions Some types of data, such The printer driver settings are not PCL 5e: as graphics data or data configured correctly. On the printer driver's [Print from certain applications, Quality] tab, select [600 dpi] do not print. in the "Resolution"...
  • Page 88 3. Troubleshooting Problem Causes Solutions Some characters are not The printer driver settings are not PCL 5e: printed or appear strange. configured correctly. On the printer driver's [Print Quality] tab, select [600 dpi] in the "Resolution" area. PCL 6: • On the printer driver's [Detailed Settings] tab, click [Print Quality] in "Menu:", and then select...
  • Page 89 Other Printing Problems Problem Causes Solutions Print ends mid-job. An error might have occurred. Check the printer's display panel to see if an error has occurred. A print instruction was User Authentication may have been For details about User issued from the computer, set.

  • Page 90: The Printed Image Is Different From The Image On The Computer

    3. Troubleshooting Problem Causes Solutions Printing via wireless LAN is • A communication error might • Move the printer farther slow. have occurred. away from the wireless LAN device. • Interference from other wireless LAN devices can reduce the • If there are active communication speed wireless LAN devices nearby, move the printer...
  • Page 91 Other Printing Problems Problem Solutions PDF Direct Print is not executed You must install an optional hard disk or set the value of [RAM (PDF file is not printed). Disk] in the System Menu to 2 MB or higher. For details about [RAM Disk], see "System", Operating Instructions. When printing a PDF using a password, set the password of the PDF file using the [Change PDF Password] menu in [PDF Menu] or Web Image Monitor.

  • Page 92: When Printer Is Not Functioning Properly

    3. Troubleshooting When Printer Is Not Functioning Properly Problem Solutions Paper is not fed from the When you are using a Windows operating system, the printer selected tray. driver settings override those set using the control panel. Set the input tray you want using the printer driver. For details, see the printer driver's Help.
  • Page 93 Other Printing Problems Problem Solutions Attached options are not • The computer and printer are not in bidirectional detected in the printer communication. You must configure attached options in the properties. printer properties. For details, see the printer driver's Help. •...

  • Page 94: Removing Jammed Paper

    3. Troubleshooting Removing Jammed Paper An error message appears if a paper misfeed occurs. The error message indicates where the misfeed occurs. Check the location and remove the paper. • Some of this machine's internal components get very hot. For this reason, take care when removing misfed paper.
  • Page 95 Removing Jammed Paper Pull out the jammed paper carefully. DBQ126 Close the paper tray carefully. DBQ127 Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. DBQ010...

  • Page 96: Paper Misfeed Message (A2)

    3. Troubleshooting DBQ067 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (A2) The paper misfeed message " (A2)" appears when a paper misfeed occurs in the bypass tray. Remove paper loaded in the bypass tray.

  • Page 97: Paper Misfeed Message (B)

    Removing Jammed Paper Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. DBQ010 DBQ067 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared.
  • Page 98 3. Troubleshooting Push the button on the right side of the printer, and then open the front cover with both hands carefully. DBQ010 Hold the print cartridge's front handle to lift and pull it out. DBQ011 Pull out the jammed paper carefully. DBQ130...
  • Page 99 Removing Jammed Paper If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper. DBQ131 DBQ132 Hold the handle of the print cartridge, and then insert it into the printer until it stops. Push in the print cartridge fully until it reaches the position indicated on the label attached on the printer.

  • Page 100: Paper Misfeed Message (B) (C)

    3. Troubleshooting DBQ067 • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the paper jam is cleared. Paper Misfeed Message (B) (C) The paper misfeed message " (B) (C)" appears when a paper misfeed occurs in the internal paper feed path.
  • Page 101 Removing Jammed Paper Hold the print cartridge's front handle to lift and pull it out. DBQ011 Pull out the jammed paper carefully. DBQ130 If you cannot see the jammed paper or remove it, lift "B" and remove the jammed paper. DBQ131...
  • Page 102 3. Troubleshooting DBQ132 If you cannot remove the jammed paper, open the rear cover. DBQ020 Lift the lock levers of the fusing unit. DBQ021...
  • Page 103 Removing Jammed Paper Pull the fusing unit out. DBQ023 Hold the tab, and then remove the jammed paper. DBQ073 If the paper is not jammed in the fusing unit, remove the jammed paper from inside of the printer. DBQ074...
  • Page 104 3. Troubleshooting DBQ075 Push the fusing unit until it stops. DBQ025 Push the lock levers of the fusing unit down until they click. DBQ026...
  • Page 105 Removing Jammed Paper Close the rear cover. DBQ029 Hold the handle of the print cartridge, and then insert it into the printer until it stops. Push in the print cartridge fully until it reaches the position indicated on the label attached on the printer.

  • Page 106: Paper Misfeed Message (Y1), (Y2), Or (Y3)

    3. Troubleshooting Paper Misfeed Message (Y1), (Y2), or (Y3) The following messages are displayed according to the tray where the paper is jammed: • " (Y1)": Tray 2 • " (Y2)": Tray 3 • " (Y3)": Tray 4 The procedure for removing jammed paper is the same for all trays. In the following procedure, a paper jam that occurs in Tray 2 (with the (Y1) message displayed) is explained as an example.

  • Page 107: Paper Misfeed Message (Z1)

    Removing Jammed Paper Hold the tray with both hands, slide it along the rails of the paper feed unit, and then push it straight in. DBQ078 Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition.
  • Page 108 3. Troubleshooting Open the rear cover. DBQ020 Pull out the jammed paper carefully. DBQ079 If you can see the jammed paper in the output tray, keep the rear cover opened and remove the paper. DBQ080...

  • Page 109: Paper Misfeed Message (Z2)

    Removing Jammed Paper If you cannot see the jammed paper, lift the "Z1" guide board. DBQ082 Pull out the jammed paper carefully. DBQ081 Close the rear cover. DBQ029 Paper Misfeed Message (Z2) The paper misfeed message " (Z2)" appears when a paper misfeed occurs in the internal paper feed path of duplex printing.
  • Page 110 3. Troubleshooting Pull out the paper tray carefully. DBQ030 Pull down "Z2". DBQ083 Pull out the jammed paper carefully. DBQ084...
  • Page 111 Removing Jammed Paper Return "Z2" to its original position. DBQ085 Lift the front side of the tray, and then slide it into the printer carefully until it stops. DBQ039 Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition.

  • Page 112: Paper Misfeed Message (Z3)

    3. Troubleshooting DBQ067 Paper Misfeed Message (Z3) The paper misfeed message " (Z3)" appears when a paper misfeed occurs in the internal paper feed path of duplex printing. Pull out the paper tray carefully. DBQ030 Pull down "Z2". DBQ083...
  • Page 113 Removing Jammed Paper Pull out the jammed paper carefully. DBQ084 Return "Z2" to its original position. DBQ085 Lift the front side of the tray, and then slide it into the printer carefully until it stops. DBQ039...
  • Page 114 3. Troubleshooting Open the rear cover. DBQ020 Pull out the jammed paper carefully. DBQ079 If you can see the jammed paper in the output tray, keep the rear cover opened and remove the paper. DBQ080...
  • Page 115 Removing Jammed Paper If you cannot see the jammed paper, lift the "Z1" guide board. DBQ082 Pull out the jammed paper carefully. DBQ081 Close the rear cover. DBQ029...
  • Page 116 3. Troubleshooting Open the front cover by pushing the front cover release button, and then close it to reset the misfeed condition. DBQ010 DBQ067...

  • Page 117: Trademarks

    Trademarks Trademarks Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other countries.
  • Page 118 3. Troubleshooting ® ® Microsoft Windows 7 Enterprise • The product names of Windows 8 are as follows: ® ® Microsoft Windows ® ® Microsoft Windows 8 Pro ® ® Microsoft Windows 8 Enterprise • The product names of Windows 8.1 are as follows: ®...

  • Page 119: Index

    INDEX Cannot print............Trademarks............Configuring printer settings........Control panel............USB................. Control panel screen..........Web Image Monitor..........Exterior............... 8, 10 Guide to components..........Indicator..............Interior..............Internal options............Letterhead.............. Loading envelopes..........Loading paper..........37, 42 Manuals..............Messages............... Options..............Other printing problems........Panel tone beeps........... Paper loading procedure........
  • Page 120 MEMO...
  • Page 121 MEMO...
  • Page 122 MEMO M187-7520A...
  • Page 123 © 2014...
  • Page 124 M187-7520A...

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