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24.
Troubleshooting
The Machine Does Not Turn On
Longer Than Normal Brewing Time
•
Make sure the Power Cord is plugged in securely.
•
Descale the machine. Follow the Descaling
•
Make sure the outlet has power.
instructions on page 20.
The Brewing Cycle Won't Start
The Coffee Tastes Bad
•
Check that the machine is turned on and has power.
•
Check that the coffee is fresh.
•
Make sure the Brewing Compartment door is
•
Flush the brewing system.
closed completely.
•
Clean the Water Tank and fill with fresh water.
Consider using bottled or filtered water.
•
Clean the K-Cup
The Coffee Tastes Weak
•
Select a smaller cup size to brew stronger coffee.
Machine Alert Status
The Machine Alert Status will let you know there is an
The Descale Indicator Is On
error with the water supply. The 3 red indicators will
•
Descale the machine. Follow the instructions on
begin flashing (pictured above).
page 20.
•
Reset the descale indicator. Follow the
•
Make sure the Water Tank Compartment door is
instructions on page 20.
closed completely.
•
Make sure there are no obstructions inside the
Water Tank Compartment preventing the Water
Tank from seating completely.
•
Check that the Water Filter Cap and Water Tank
Cap are seated completely on the Water Tank.
•
Check that the Water Filter is free from clogs. Clear
the metal mesh in the filter holder.
•
Clean the Water Filter Cap connection.
•
Check that the Water Filter Cap and Water Filter
Holder are tightly connected.
The Brewing Cycle Starts, but Coffee/Water Flow is
Inconsistant
•
Make sure the K-Cup holder is seated completely.
•
Inspect the K-Cup Holder for obstructions, use a
toothpick to dislodge any foreign objects.
•
Make sure the Water Tank Compartment door is
closed completely.
•
Make sure there are no obstructions inside the
Water Tank Compartment preventing the Water
®
Holder.
Tank from seating completely.
•
Check that the Water Filter Cap and Water Tank
Cap are seated completely on the Water Tank.
•
Check that the Water Filter is free from clogs.
Clear the metal mesh in the filter holder.
•
Clean the Water Filter Cap connection.
•
Check that the Water Filter Cap and Water Filter
Holder are tightly connected.
Coffee Splashes in the Cup
•
Use a taller cup or thermos to prevent splashing.
Note: If the issue persists please call the OXX
Customer Call Center at 1-866-233-4714
25.
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