Nokia 6360 User Manual page 163

8 If a problem develops during the limited warranty period, the
Consumer shall take the following step-by-step procedure:
a) The Consumer shall return the Product to the place of purchase
for repair or replacement processing.
b) If "a" is not convenient because of distance (more than 50 miles)
or for other good cause, the Consumer may contact the Customer
Service Department at NOKIA, at the phone number listed on the
bottom of the next page, for further instructions.
c) The Consumer shall ship the Product prepaid and insured.
Expenses related to removing the Product from an installation are
not covered under this limited warranty.
d) The Consumer will be billed for any parts or labor charges not
covered by this limited warranty. The Consumer will be responsi-
ble for any expenses related to reinstallation of the Product.
e) NOKIA will repair or authorize the repair of the Product under the
limited warranty within 30 days after receipt of the Product by
NOKIA or an NOKIA authorized service center. If NOKIA cannot
perform repair covered under this limited warranty within 30
days, or after a reasonable number of attempts to repair the same
defect, NOKIA at its sole option, will provide a replacement
Product or refund the purchase price of the Product less a
reasonable amount for usage.
f) If the Product is returned to the Customer Service Department at
NOKIA during the limited warranty period, but the problem with
the Product is not covered under the terms and conditions of this
limited warranty, the Consumer will be notified and given an
estimate of the charges the Consumer must pay to have the
Product repaired, with all shipping charges billed to the
Consumer. If the estimate is refused, the Product will be returned
freight collect. If the Product is returned to the Customer Service
Department at NOKIA after the expiration of the limited warranty
period, NOKIA's normal service policies shall apply and the
Consumer will be responsible for all shipping charges.