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Xenios 2TouchPOS Operation/Reference Manual

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2TouchPOS Operations Reference Guide
2013 Xenios LLC
82 Saint Paul Street
Rochester, NY 14604
Phone 585.325.5242 • Fax 585.325.6989

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Summary of Contents for Xenios 2TouchPOS

  • Page 1 2TouchPOS Operations Reference Guide 2013 Xenios LLC 82 Saint Paul Street Rochester, NY 14604 Phone 585.325.5242 • Fax 585.325.6989...

  • Page 2: Table Of Contents

    Table of Contents About this Document ..................3 Employee Operations ..................4 Quick Reference ....................4 Beginning of Shift ........................ 4 Login & Logout ........................4 Taking an order ........................4 Open Existing Tab....................... 4 Printing Check ........................4 Open Tab for Payment ......................4 Adjusting Tips on Credit Cards ...................
  • Page 3 Daily X Report ....................22 Daily Z Report ..................... 22 Historical Server Report ..................22 Audit Menu Item Report ..................22 Historical Menu Item Report ................22 Historical Modifier Report ................... 23 Historical Sales Report ..................23 Hourly Sales Report ................... 23 Menu Item Summary Report................

  • Page 4: About This Document

    About this Document This document was written for 2TouchPOS version 3.03.4900. Xenios LLC @2013 Page 3...

  • Page 5: Employee Operations

    If it was a spill, add items to tab again. Screen  Table Management Attach Credit Card  Select Table, Print Check Tabs: Highlight Tab Options Open Tab for Payment Attach credit card  Tabs: Swipe card Xenios LLC @2013 Page 4...

  • Page 6: Deleting Sent Menu Items

    1. From an empty speed screen, touch “Tabs” button, Select a Tab, touch “Open” button. 2. Select menu item/s for deletion. (Manger’s approval maybe needed). 3. Touch “Delete” button, choose one of the following, transfer to “Comp “Spill Tab” or Tab”, “Return to Inventory” buttons. Xenios LLC @2013 Page 5...

  • Page 7: Server

    1. From the table view management screen, touch a “Table” button, touch “Open Check” button. 2. Select menu item/s for deletion. (Manger’s approval maybe needed) 3. Touch “Delete” button, choose one of the following, transfer to “Comp “Spill Tab”, Tab” or “Return to Inventory” buttons. Xenios LLC @2013 Page 6...

  • Page 8: Adding Or Adjusting Tips

    Tips” button located in the upper right hand corner. Touch 2. Select the correct credit card transaction and enter the tip amount. Note: Repeat step 2 as needed for any/all credit card transactions that need to be adjusted. Xenios LLC @2013 Page 7...

  • Page 9: Server (If Left Blank, That Employee Will Lose Their Tip)

    Tips” button located in the upper right corner. Select the correct credit card transaction and enter the tip amount. Note: Repeat step 2 as needed for any/all credit card transactions that need to be adjusted. Xenios LLC @2013 Page 8...
  • Page 10 If a button appears asking whether you want to post your tips, press the “No” button. If you press the “Yes” button, you will not be able to readjust tips that were on the screen. Xenios LLC @2013 Page 9...

  • Page 11: Menu Item Hold / Release

    5. Select the items that need to be held, then touch “Hold” button. 6. Touch the “Back” and “Send” buttons. Note: To hold entire order, follow steps 1 & 2, underneath ticket, touch “Select All” button, “Hold Items” button. then touch Xenios LLC @2013 Page 10...

  • Page 12: Releasing Items From A Tab

    3. Select the items that need to be released, then touch 4. Press the “Back” and “Send” buttons. Note: To release an entire order, follow steps 1 & 2, underneath ticket, touch “Select All” “Release Items” button. button, then touch Xenios LLC @2013 Page 11...

  • Page 13: Putting Items On Hold From A Table

    1. From the table view management screen, select a “Table”, touch “Open Check” button. 2. Touch “Order Options” button located underneath ticket. 3. Select the items that need to be held, then touch “Hold” button. 4. Touch the “Back” and “Send” buttons. Xenios LLC @2013 Page 12...

  • Page 14: Releasing Items From A Table

    1. From the table view management screen, touch a “Table”, touch “Open Check” button. 2. Touch “Order Options” button located underneath ticket. 3. Select the items that need to be released, then touch “Release Items” button. 4. Press the “Back” and “Send” buttons. Xenios LLC @2013 Page 13...

  • Page 15: Bartender End Of Shift

    Touch “Options” button, touch “Reports”, then touch either “Favorites” or “Daily” button “Server Report”, “Run” buttons, Touch iii. Select employee, touch “Ok” button, then print, email and/or save report. Touch “Close” button. 4. Logout & Clock Out. Xenios LLC @2013 Page 14...

  • Page 16: Manager Operations

    585-507-3079 the next morning, as long as the Post Credit Cards worked, you can still move to the next step which will prepare your system for the next business day. 7. Close End of Day. Xenios LLC @2013 Page 15...

  • Page 17: End Of Night Detailed Reference

    1. Ensure all Tabs & Tables (checks) have been closed. These items can be reached from the Speed Screen. 2. Make sure all tips have been adjusted. Note: If left blank, that employee will lose their tip. Xenios LLC @2013 Page 16...
  • Page 18 Management should not accept a server report with this heading at the top of the report: **************************************** ALL TABS HAVE NOT BEEN CLOSED!!! **************************************** 4. Make sure all employees are clocked out. a. From an empty speed screen, Touch “Options”, “Employee “Adjust Setup” & Timeclock Entries” buttons. Xenios LLC @2013 Page 17...
  • Page 19 Select All Employees to see if anyone is clocked in. If an employee is still clocked in and should have been clocked out highlight that employee who does not have a clock out time and press Adjust Time. Xenios LLC @2013 Page 18...
  • Page 20 7. Close End of Day Closing the End of Day will give you your Z report, which then closes your day out. Your next Business day will start will $0.00 in sales. Xenios LLC @2013 Page 19...

  • Page 21: Re-Opening A Closed Tab Or Table

    “View Details” button. Touch “Open” button – this will VOID all the payment(s) and credit cards that have been applied to that check and send that check back to an open order. Xenios LLC @2013 Page 20...

  • Page 22: Applying Tax Exempt

    Exempt” buttons. Select Customers Account, then touch “Select” and “Yes” buttons. Note: A customer needs to have a customer account to use the tax exempt feature with the actual tax exempt number filled in on the advanced page of the customer account. Xenios LLC @2013 Page 21...

  • Page 23: Common Reports

    Tracks Quantities sold, by Menu Item, by any date and /or time range specified for up to a six- week period. Can sort by PLU Number, Menu Item Description, Quantity Sold & Revenue Generated. You specify a Time and Date Range for the report. Xenios LLC @2013 Page 22...

  • Page 24: Historical Modifier Report

    Department totals, tax, dine-in and carryout totals, types of sales, Comps & Spills, Voids, House Accounts, Discounts and cash in drawer totals will be displayed and reported Customer Account Summary Report Gives an overview of the customers with outstanding balances on their account. Xenios LLC @2013 Page 23...

  • Page 25: Troubleshooting Guide

    Might be a loose wire. Check the connections. Kitchen printer not working happens Internet down Login using code 000413. Credit Cards not Processing 1) If the IP comes up then the internet is connected. a. Restart TwoTouch by loging in with Xenios LLC @2013 Page 24...

  • Page 26: Credit Cards Aren't Processing And The Internet Is Down

    How to tell if successful: log into the system on the login screen with the number 000413. If the terminal comes back with an IP address, problem has been solved. If a full system reboot does not get you back online, call your broadband Internet Service Provider. Xenios LLC @2013 Page 25...

  • Page 27: Detailed Reference

    We suggest putting in your average check amount. What is really happening here is you are allowing your credit cards to swipe but not actually doing any real time authorization. There is a risk of accepting a declined credit card and that is why you determine the amount. Xenios LLC @2013 Page 26...
  • Page 28 It might take up to 2 minutes to fully connect. d. After waiting for the Modem to boot up, now turn on the Netgear FVS318 Firewall/Router (goes through a warm up stage). It might take up to 2 minutes to fully connect as well. Xenios LLC @2013 Page 27...
  • Page 29 How to tell if successful: log into the system on the login screen with the number 000413. If the terminal comes back with an IP address, problem has been solved. f. If you see this screen with could not locate IP information, move on to a full system reboot. Xenios LLC @2013 Page 28...
  • Page 30 After at least 30 seconds, turn on the Modem. Make sure your Modem is connected to the phone or cable Internet line. Wait until the ready light turns solid on the Modem (goes through a warm up stage). It might take up to 2 minutes to fully connect. Xenios LLC @2013 Page 29...
  • Page 31 How to tell if successful: log into the system on the login screen with the number 000413. If the terminal comes back with an IP address, problem has been solved. 4. If a full system reboot does not get you back online, call your broadband Internet Service Provider. Xenios LLC @2013 Page 30...

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